Polycom VVX 250 Instructions

VVX 250 IP Phone Instructions

1. Four soft keys (under the display):

a. Idle Screen = New Call / Directory / VMail / History
i. New Call = Press to make an outbound call
ii. Directory = Press to access the contact directory
iii. VMail = Press to access the voicemail
iv. History = Press to access inbound/outbound/missed calls
b. Active Call Screen = Hold / End Call / Transfer / More
i. Hold = Press to place a call on hold
ii. End Call = Press to disconnect your call
iii. Transfer = Press to transfer the caller to another
number
iv. More = Press for more options (Conf = Press to place a 3-party Conference Call)
2.

Left Buttons (located to the left of the keypad):

a. Transfer = Press
b. Hold = Press
c. Volume (+/-) = Press to increase/decrease the volume of the ringer or while on a call,
the call volume

3. Right buttons (located to the right of the keypad):

a. Headset = Press to operate the phone with a headset
b. Speaker = Press to put the caller on speaker
c. Mute = Press to mute your voice from the caller

4. How to Make an Attended Transfer:

a. An Attended Transfer is used when you would like to speak with whom you're transferring the
call.
b. While on a call, press the TRANSFER soft key
c. Enter the extension number (or 10-digit external number)
d. Wait for the transferring party to answer the phone (either the transferring party will answer or
their voicemail will answer the phone)
e. Press the TRANSFER soft key again
f. To terminate an attended transfer and return to the caller at any time, press the CANCEL soft
key

5. How to Make a Blind Transfer:

a. A Blind Transfer is used when you don't need to speak with whom you're transferring a call.
b. While on a call, press the TRANSFER soft key
Rev. 3/28/19
to transfer the caller to another extension or phone number
to place the caller on hold
248.327.4390 Main
800.676.3995 Support
Extension or phone
1