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Troubleshooting
Operation
Symptom
Cannot turn the power on.
Cannot perform operation from
an ROP connected with an IP
connection.
Cannot access from a web
browser
Is the power cable connected to the outlet properly?
Is the power on?
If the [POWER] lamp of this unit is off, the power of this unit is not turned on.
Is a valid IP address set on the unit?
Is the unit you want to operate selected correctly?
Is the ROP connected correctly?
Also refer to the operating instructions for the ROP.
The version of the ROP may need to be upgraded to enable support for the unit.
Consult your dealer.
Did you use a LAN cable of category 5 or higher for connecting to the [LAN] connector?
Is the [LINK] LED of the [LAN] connector lit?
If it is not lit, the unit is not connected to the LAN properly or the network of the connection
destination is not operating properly.
Check the LAN cable for a bad electrical contact and make sure the connections are correct.
Is the power on?
If the [POWER] lamp of this unit is off, the power of this unit is not turned on.
Is a valid IP address set on the unit?
Is the wrong IP address being accessed? (Windows)
Using the Windows command prompt, execute
> ping [IP address which has been set in this unit]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, reboot the unit, and within 20 minutes change the IP address using
the Easy IP Setup Software.
Is the wrong IP address being accessed? (Mac)
Using the OS X terminal, execute
> ping -c 10 [IP address which has been set in this unit]
A reply returned from the unit signifies that there are no problems in operation.
If a reply is not received, reboot the unit, and within 20 minutes change the IP address using
the Easy IP Setup Software.
Has 554 been set as the HTTP port number?
For the HTTP port number, use a port number other than the following port numbers that are
used by the unit.
20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 554, 995, 10669, 10670, 59000 to
～ 59999, 60000 to 61000
Is the set IP address the same as that of another device?
Check out the IP addresses of the unit, access devices (personal computer, controller, etc.)
and any other cameras.
Does the subnet mask setting match the network subnet of the connection destination?
Check out the subnet mask settings of the unit and access devices, and then consult with the
network administrator.
Is the Web browser set to "Use a proxy server"? (When the unit and the personal com-
puter are connected to the same subnet)
If a proxy server has been set using the [proxy setting] of the web browser, it is recommended
that a "Don't use proxy" address be selected as the unit's IP address setting.
Has the wrong default gateway been set for the unit? (When the unit and personal com-
puter are connected to different subnets)
Check out the default gateway that has been set for the unit, and then consult with the net-
work administrator.
- 116 -
Cause and Measure
Troubleshooting
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