Hardware Options Problems - Lexmark MX421 User Manual

Troubleshooting

Hardware options problems

Cannot detect internal option
Action
Step 1
Turn off the printer, wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
Step 2
Print the Menu Settings Page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed in the menu settings page?
Step 3
Check if the internal option is installed properly into the controller
board.
a
Turn off the printer, and then unplug the power cord from the
electrical outlet.
b
Make sure that the internal option is installed in the appropriate
connector in the controller board.
c
Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
Does the internal option operate correctly?
Step 4
a
Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see
on page 263.
b
Resend the print job.
Does the internal option operate correctly?
"Adding available options in the print driver"
Yes No
The problem is Go to step 2.
solved.
Go to step 4. Go to step 3.
The problem is Go to step 4.
solved.
The problem is Contact
solved. support.
227
customer