Replacement Parts; Engineering Services; Contacting Woodward's Support Organization - Woodward ELA 21 Product Manual

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Table of Contents

Manual 35128

When ordering replacement parts for controls, include the following information:



The part number(s) (XXXX-XXXX) that is on the enclosure nameplate



The unit serial number, which is also on the nameplate

Woodward offers various Engineering Services for our products. For these services, you can contact us by

telephone, by email, or through the Woodward website.



Technical Support



Product Training



Field Service

Technical Support is available from your equipment system supplier, your local Full-Service Distributor, or

from many of Woodward's worldwide locations, depending upon the product and application. This service can

assist you with technical questions or problem solving during the normal business hours of the Woodward

location you contact. Emergency assistance is also available during non-business hours by phoning

Woodward and stating the urgency of your problem.

Product Training is available as standard classes at many of our worldwide locations. We also offer

customized classes, which can be tailored to your needs and can be held at one of our locations or at

your site. This training, conducted by experienced personnel, will assure that you will be able to maintain

system reliability and availability.

Field Service engineering on-site support is available, depending on the product and location, from many

of our worldwide locations or from one of our Full-Service Distributors. The field engineers are

experienced both on Woodward products as well as on much of the non-Woodward equipment with which

our products interface.

For information on these services, please contact one of the Full-Service Distributors listed at

www.woodward.com/local-partner.

Contacting Woodward's Support Organization

For the name of your nearest Woodward Full-Service Distributor or service facility, please consult our

worldwide directory at https://www.woodward.com/support, which also contains the most current product

support and contact information.

You can also contact the Woodward Customer Service Department at one of the following Woodward

facilities to obtain the address and phone number of the nearest facility at which you can obtain

information and service.

Products Used in

Electrical Power Systems

Facility --------------- Phone Number

Brazil ------------- +55 (19) 3708 4800

China ----------- +86 (512) 8818 5515

Germany-------+49 (711) 78954-510

India --------------- +91 (124) 4399500

Japan --------------- +81 (43) 213-2191

Korea --------------- +82 (32) 422-5551

Poland ------------ +48 (12) 295 13 00

United States ----- +1 (970) 482-5811

Woodward

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