Packing A Control; Return Authorization Number Ran; Replacement Parts - Woodward GCP-30 Series Manual

Manual 37365A

Packing A Control

Use the following materials when returning a complete control:
• Protective caps on any connectors
• Antistatic protective bags on all electronic modules
• Packing materials that will not damage the surface of the unit
• At least 100 mm (4 inches) of tightly packed, industry-approved packing material
• A packing carton with double walls
• A strong tape around the outside of the carton for increased strength

Return Authorization Number RAN

When returning equipment to Woodward, please telephone and ask for the Customer Service Department in
Stuttgart, Germany [+49 (0) 711 789 54-0]. They will help expedite the processing of your order through our dis-
tributors or local service facility. To expedite the repair process, contact Woodward in advance to obtain a Re-
turn Authorization Number, and arrange for issue of a purchase order for the unit(s) to be repaired. No work will
be started until a purchase order is received.
NOTE
We highly recommend that you make arrangement in advance for return shipments. Contact a
Woodward customer service representative at +49 (0) 711 789 54-0 for instructions and for a Re-
turn Authorization Number.
When ordering replacement parts for controls, include the following information:
• The part numbers P/N (XXXX-XXX) that is on the enclosure nameplate
• The unit serial number S/N, which is also on the nameplate
© Woodward

Replacement Parts

≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡≡
GCP-30 Series Packages - Genset Control
Page 175/179