Samsung MultiXpress K7 Series Service Manual page 380

A3 mono copier

Table of Contents

4. Troubleshooting

► Error Code

M2–1211 / M2–1213 / M2–1214

► Error message

Paper jam inside of machine.

Paper jam has occurred inside the machine.

► Troubleshooting method

To see the troubleshooting video for this error, click through to the link below.

http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_M2-1211.html

http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_M2-1213.html

http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_M2-1214.html

M2–1211 : When the machine is warming-up, jammed paper inside machine is detected.

M2–1213 : The leading edge of the paper has not reached the regi. sensor within the specified time.

M2-1214 : The paper has not left from the regi. sensor within the specified time.

1) Open the side cover. Remove the jammed paper.

2) If jammed paper occurs continually, check the following.

a) Enter SVC mode. Execute the regi sensor test.

b) Check connection between the regi sensor and main board.

c) If the connection is OK, replace the regi sensor.

d) If the regi sensor is normal, check the regi motor.

e) Execute regi motor test.

f) Check if the regi motor cable is connected correctly.

g) If the connection is OK, replace the regi drive unit.

Troubleshooting