Samsung MultiXpress K7 Series Service Manual page 375

A3 mono copier

Table of Contents

► Error Code

M1–1211 / M1–1213

► Error message

Paper jam in Tray 2.

Paper jam has occurred in tray2.

► Troubleshooting method

To see the troubleshooting video for this error, click through to the link below.

http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_M1-1211.html

http://tsp.samsung.com/tsp_file/spds/samsungprinter/K7/Webview/EN_K7_M1-1213.html

1) Open the side cover and check if a foreign substance or paper is jammed inside the machine.

2) Remove tray2 and remove the jammed paper.

3) If this jam error occurs frequently, check the rollers of the pick up unit2.

a) Remove tray1 and tray2.

b) Check if the pick up/ reverse/ forward rollers are assembled correctly.

c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller.

4) If the problem persists, check the pick-up unit2.

a) Check if the pre-feed sensor is connected correctly. If the sensor is defective, replace it.

b) If there is any defective part in pick-up unit 2, replace it or pick up unit 2.

5) If the problem persists, replace the pickup drive unit 2.

4. Troubleshooting

Troubleshooting