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Troubleshooting
Problem
Cause
There is a burning or
•
If using plastic or
plastic smell when
other containers that
are not heat-resistant.
using the oven.
The oven does not
•
If the door is often
cook properly.
opened during
cooking.
Steam cleaning does
•
This is because the
not work.
temperature is too
high.
Dual cook mode does
•
If the divider is not
not work.
properly assembled.
Single cook mode
•
If the divider is
does not work.
inserted in the oven.
The fan of the cavity,
• For the best cooking
that is not being
performance and
used in Dual cook,
results, fan and the
is operating (or the
heater of the cavity
temperature of the
that is not being used
cavity is hot).
may operate.
48 English
Information codes
Action
If the oven fails to operate, you may see an information code on the display. Check
•
Use glass containers
the table below and try the suggestions.
suitable for hot
temperatures.
Code
•
Do not frequently
C-d1
open the door unless
C-20
you are cooking
things that need to
C-21
be turned. If you
C-22
frequently open the
door, the interior
C-F1
temperature will be
lower and this may
C-F0
affect the results of
your cooking.
•
Let the oven cool and
then use.
C-F2
•
Insert the divider
correctly and use.
•
Take out the divider
and use.
• This is not a product
C-d0
malfunction, so there is
no need to worry.
Meaning
Door lock malfunctions.
Sensor malfunctions.
Only occurs during EEPROM Read/
Write.
If there is no communication
between the main PCB and sub PCB.
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom.
Button problem
Occurs when a button is pressed and
held for a period of time.
Action
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not fixed, please contact a
service centre.
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not fixed, please contact a
service centre.
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact a
local Samsung service centre.
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