SMA SUNNY BOY 3.8-US User Manual page 49

SMA Solar Technology America LLC
Event number
10352
10353
27107
27108
27109
27301
27302
27312
User Manual
Message, cause and corrective measures
Webconnect error: Faulty communication
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
• If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
Webconnect error: registration of the SIP registry has not responded
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
• If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
Update file OK
The update file is suitable for this inverter and its components and is fully avail-
able for the next update step.
Memory card is being read
The storage medium is being read.
No new update on the memory card
A new update file was not found on the storage medium.
Update communication
The inverter is updating the communication component.
Update main CPU
The inverter is updating the inverter component.
Update completed
The inverter has successfully completed the update.
SB30-77-1SP-US-40-BA-en-11
8 Troubleshooting
55