SMA SUNNY BOY 3.8-US User Manual page 46

8 Troubleshooting
Event number
10341
10343
10344
10345
52 SB30-77-1SP-US-40-BA-en-11
Message, cause and corrective measures
Webconnect error: no connection
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
Webconnect error: Default gateway not configured
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
Webconnect error: DNS server not configured
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
No reply to DNS request
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
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