SMA SUNNY BOY 3.8-US User Manual page 48

8 Troubleshooting
Event number
10349
10350
10351
54 SB30-77-1SP-US-40-BA-en-11
Message, cause and corrective measures
Webconnect error: No reply to SIP option packs
It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.
Corrective measures:
• If a Sunny Portal maintenance message is present, wait until the
maintenance has been completed.
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
Webconnect error: Registration rejected by SIP registrar
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
Unknown SIP registry
It is likely that there is an error in the network settings.
Corrective measures:
• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:
– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)
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User Manual