Samsung MULTIXPRESS CLX-9251 Series Service Manual page 250

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Table of Contents

4. Troubleshooting

► Error Code

► Error message

Motor Failure: #A1-1211. Turn off then on. Call for service if the problem persists

Motor Failure: #A1-1213. Turn off then on. Call for service if the problem persists

Fuser motor operation is abnormal.

► Troubleshooting method

A1–1211 : Fuser motor is stopped but machine recognizes it as operational.

A1–1213 : Fuser motor is operating but recognizes status as "Stopped".

1) Turn the machine off then on. If the error persists, turn the machine off again.

2) Open the side cover. Check if there are any foreign substances or paper around fuser unit.

3) Remove the rear cover after removing 10 screws.

4) Check if the fuser motor connector is connected correctly.

5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test.

(Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0120)

Check the motor operation.

a) If the motor is not operational,

Troubleshooting