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Following installation, please forward this manual
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
C/E12CI425A-LI
countertop, ice-only
dispenser
C/E12CI425A-L
countertop dispenser
to the appropriate operations person.
Symphony Plus
Ice and Water Dispensers
230 V 50 Hz, 220 V 60 Hz
Operation and Service Manual
C/E12CI425A-SI countertop, ice-
only dispenser with SensorSAFE
infrared dispensing
C/E12CI425A-S
countertop dispenser with
SensorSAFE infrared dispensing
(shown with legs accessory)
12 Series
™
™
01083880R02
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Table of Contents
Related Manuals for Follett Symphony Plus C/E12CI425A-LI
Summary of Contents for Follett Symphony Plus C/E12CI425A-LI
- Page 1 Symphony Plus 12 Series ™ Ice and Water Dispensers 230 V 50 Hz, 220 V 60 Hz Operation and Service Manual C/E12CI425A-LI C/E12CI425A-SI countertop, ice- countertop, ice-only only dispenser with SensorSAFE ™ dispenser infrared dispensing C/E12CI425A-L C/E12CI425A-S countertop dispenser countertop dispenser with SensorSAFE infrared dispensing (shown with legs accessory) Following installation, please forward this manual...
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Page 2: Table Of Contents
Welcome to Follett........ -
Page 3: Welcome To Follett
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage . If damage is found, notify the shipper immediately and contact Follett LLC so that we can help in the filing of a claim, if necessary . -
Page 4: Specifications
Specifications 22.625" (57.5 cm) air exhaust 32.00" (82.6 cm) 3/4" MPT drain 3/8" FPT water inlet intake 4.00" 18.00" 16.00" (10.2 cm) (45.8 cm) (40.7 cm) power cord 23.5" (59.7 cm) Front View Side View Rear View Electrical § 230 V, 50 Hz, 1 phase, 5 .5A or 220 V, 60 Hz, 1 phase, 5 .5A §... -
Page 5: Installation
Installation Before you begin § All dispensers must be installed level in both directions to ensure proper operation . § Service and ventilation clearances: 6" (15 .3 cm) on right side of dispenser, 6" (15 .3 cm) at top for ventilation and 12"... -
Page 6: Installing Countertop Dispensers With Legs Accessory (P/N Af10Lblegs)
Installing countertop dispensers with legs accessory (P/N AF10LBLEGS) CAUTION! § Do not tilt any unit further than 30° off vertical plane . § Countertop dispensers that sit on legs (not bolted to counter) can be inadvertently moved . Care should be taken when operating and cleaning to avoid accidents . -
Page 7: User Information
How the dispenser works Follett’s 12 series automatic-load ice and water dispensers are equipped with Follett’s 425 lb (193 kg)/day ice machine . In the continuous icemaking process, water freezes to the inside wall of the evaporator . A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port . -
Page 8: Cleaning/Descaling And Sanitizing
Cleaning of the condenser can usually be performed by facility personnel . Cleaning/descaling and sanitizing of the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized service agent . Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according to the schedule below . - Page 9 § Wear rubber gloves and safety goggles (or face shield) when handling cleaner/sanitizer . § Use only Follett approved cleaners . § It is a violation of Federal law to use SafeCLEAN Plus™ in a manner inconsistent with its labeling .
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Page 10: Service
Exterior Cabinet § Clean stainless steel panels with stainless steel cleaner . Service Ice machine operation (all models) Follett’s ice machine consists of four distinct functional systems: § Harvesting system § Refrigeration system § Water system § Electrical control system These four systems work together to accomplish the production and harvesting of ice . -
Page 11: Water System
EVAPORATOR PORT ICE TRANSPORT TUBE COMPRESSION NOZZLE AUGER WATER INLET Water system The water level in the evaporator is controlled by a fill solenoid (Fig. 14) and level detecting sensors . Water sensing rods (Fig. 15) extend down into the reservoir at the end of the evaporator assembly . The system works via electrical conductivity as follows: One of the longest probes is a common . - Page 12 Fig. 4 – Water system diagram VENT CLEANING CUP RESERVOIR FILL SOLENOID NOZZLE WATER SUPPLY WATER 3/8" FPT, 45-90 F (7-32 C) RESERVOIR 10-70 PSI (69-483 KPA) DRAIN PAN TO DRAIN CUP Fig. 5 – Water level diagram B COMMON (Black) C HIGH (Orange) A ALARM LOW (Red) D LOW (Yellow)
- Page 13 Fig. 6 Fig. 7 Top cover: Lift cover up and off Velcro strips . Front cover: Pull bottom of cover, then lift cover up and forward to unhook from keyhole slots . Fig. 8 Fig. 9 Splash panel: Remove 4 screws . Pull out bottom Side panels: Remove side louver panel by lifting up of panel to allow top to slide out from under hopper and pulling forward on panel .
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Page 14: Electrical System
Electrical system ATTENTION! To prevent circuit breaker overload, wait 15 minutes before restarting this unit. This allows the compressor to equalize and the evaporator to thaw. Normal control board operation The PC board indicator lights provide all the information necessary to determine the machine's status . Green indicator lights generally represent “go”... - Page 15 . A soft error can either be automatically reset should the condition rectify, or if power is cycled . Should an error occur, consult the troubleshooting guide in this manual or a Follett service technician .
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Page 16: Wiring Diagram - 230 V 50 Hz
Wiring diagram - 230 V 50 Hz POWER SWITCH BLACK #19 L2/N WHITE #22 WHITE # BLACK #23 GND TO WHITE #26 WHITE BLACK #24 MAIN FRAME BLACK #25 GRN #27 SENSORSAFE ONLY LEVER ONLY BLACK #25 BLACK #24 GRN #20 CLEAN SWITCH COMPONENTS BLACK #29... - Page 17 BLACK #19 WHITE #22 BLACK #23 BLACK #23 WHITE #26 BLACK #24 BLACK #51 ICE AUX WATER AUX POWER LOW BIN BLACK #01 MAKING ICE SLEEP CYCLE HI PRS TIME DELAY BLACK #21 (SENSORSAFE) LOW WATER BLACK #25 (LEVER) MAINTENANCE MODEL SELECT SERVICE HI AMPS...
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Page 18: Wiring Diagram - 220 V 60 Hz
Wiring diagram - 220 V 60 Hz BLACK #19 POWER SWITCH L2/N GND TO MAIN BLACK #24 FRAME BLACK #25 GRN #27 SENSORSAFE ONLY LEVER ONLY BLACK #25 NEUTRAL BLACK #19 BLACK #24 BLACK #24 BLACK #21 (SENSO BLACK #25 (LEVER) GRN #20 CLEAN SWITCH... - Page 19 WHITE #22 BLACK #23 WHITE #26 BLACK #51 POWER LOW BIN BLACK #01 BLACK #19 MAKING ICE BLACK #24 SLEEP CYCLE P14-HI PRS COMPRESSOR TIME DELAY BLACK #21 (SENSORSAFE) LOW WATER BLACK #25 (LEVER) MODEL SELECT MAINTENANCE SERVICE HI AMPS HI PRESSURE PROGRAM SERIAL...
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Page 20: Wiring Diagram - Lever Only
Wiring diagram - Lever only POWER SWITCH BLACK #19 L2/N BLACK #23 WHITE #26 GND TO BLACK #24 BLACK #25 MAIN FRAME GRN #27 COMPONENTS BLACK #28 MOUNTED ON BLACK #29 SPLASH PANEL LEVER ONLY WATER STATION SWITCH BLACK #30 ICE STATION BLACK #31 SWITCH... -
Page 21: Wiring Diagram - Sensorsafe Only
Wiring diagram - SensorSAFE only POWER SWITCH BLACK #19 L2/N WHITE #22 BLACK #23 WHITE #26 GND TO MAIN FRAME SENSORSAFE ONLY GRN #27 BLACK #25 BLACK #24 GRN #20 CLEAN SWITCH COMPONENTS MOUNTED ON SPLASH PANEL WATER SENSOR SENSOR SENSORSAFE ONLY COMPONENTS MOUNTED ON... -
Page 22: Ice Machine Operational And Diagnostic Sequences
Ice machine operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 12 series ice dispensers . Both normal operation (stages 1–8) and non-normal diagnostic sequences showing torque-out for use in troubleshooting are shown . - Page 23 Normal operation – Stage 1 - 220 V 60 Hz The 220 V 60 Hz is identical to the 230 V 50 Hz EXCEPT that the compressor output and neutral are reversed, as shown in the diagram below . The remaining Stages show only the 230 V 50 Hz applications . High Pressure Start...
- Page 24 Normal operation – Stage 3 After the initial high current draw drops off, the gearmotor start relay contacts open, dropping out the start winding . The condenser fan output (P3) comes on 0 .5 seconds later . T.O.L. High Pressure Switch Compressor Start...
- Page 25 Normal operation – Stage 5 As the compressor comes up to normal running speed, its start winding generates a voltage potential across the relay’s coil . This energizes the coil to open the contact and drop out the start capacitor . The ice machine is now in a normal ice making mode .
- Page 26 Normal operation – Stage 7 The fan motor continues for 10 minutes before shutting off . The TIME DELAY LED remains on for 20 minutes . The ice machine will not start while the TIME DELAY LED is on . To restart the ice machine for troubleshooting purposes, depress the reset button to clear the control board .
- Page 27 Quiet Night™/Sleep cycle The board monitors ice dispensing through a line voltage input to P15 . If the ice dispense has not be initiated for more than 5 seconds during the 20 minute time delay, the SLEEP CYCLE LED comes on . The machine will stay off for 12 hours unless 5 seconds of dispensing is seen .
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Page 28: Diagnostic Stages
Diagnostic stages High gearmotor amps – Stage 1 The HI AMPS error and TIME DELAY LEDs are on indicating that the control board has sensed an over-torque condition at the P4 terminal (more than 3A from the gearmotor) or no current draw (0A) and shut the ice machine down (strike one) . - Page 29 High gearmotor amps – Stage 2 If the restart is successful the board will continue to monitor the current draw on P4 for 60 minutes looking for a second high amps (above 1 .8A) or no current draw (0A) occurrence . If the ice machine runs without problems for 60 minutes and no additional torque errors occur, the ice machine will continue normal operation .
- Page 30 Loss of water During operation, the water level cycles between the normal low (D) and normal high (C) water probes - the fill valve (P21) cycling on and off . If continuity is not detected between the common probe (B) and normal low (D) within 10 seconds, the LOW WATER and TIME DELAY LEDs will come on and the machine will shut down for the one hour time delay period .
- Page 31 High refrigerant pressure Should the refrigeration pressure rise above 425 psi, the high pressure switch contacts will open . The board sees the open circuit and the HIGH PRESSURE and TIME DELAY LEDs will come on, the machine shuts down . After the one hour time delay, the machine will attempt to restart .
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Page 32: Refrigeration Pressure Data
Refrigeration pressure data Air-Cooled ice machine capacity/24hrs – 220 V/60 Hz Air-Cooled ice machine capacity/24hrs – 230 V/50 Hz Ambient Air Temperature F/C Ambient Air Temperature F/C lbs . lbs . kg . kg . lbs . lbs . kg . kg . - Page 33 ARI standard 700-88 . 3. Follett LLC does not approve of recovered refrigerants . Improper refrigeration servicing procedures will void the factory warranty .
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Page 34: Dispenser Troubleshooting
Dispenser troubleshooting CAUTION! § Disconnect power to unit before putting hands or arms in storage area or attempting any repair or service to equipment . Before calling for service 1. Check that no ice is in the dispenser bin area . 2. - Page 35 SensorSAFE board guide Fig. 11 LEDs, when illuminated, indicate the following: PWR (board power), CLN (clean button pressed WTR and WM outputs disabled), ICE (ice dispensing activated), WTR (water dispensing activated) . Terminals: L1 (incoming power, hot), L2 (neutral terminals), WTR (power terminal for water solenoid), WM (power terminal for wheelmotor), CLN (terminals for clean cycle switch) .
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Page 36: Disassembly And Replacement Instructions
Disassembly and replacement instructions Dispense wheel removal Fig. 12 1. Remove all ice from storage area of dispenser . 2. Remove center thumbscrew (Fig. 18.1), locking plate (Fig. 18.2), two wingnuts (Fig. 18.3) and backing plate (Fig. 18.4) from front of storage hopper (see drawing at right) . - Page 37 Evaporator disassembly Note: The upper bearing, lower bearing and auger assemblies must be replaced as assemblies . The bottom and top bearing assemblies cannot be field assembled to factory specifications . 1. Press CLEAN switch . Fig . 14 2. Wait for LOW WATER light to illuminate . 3.
- Page 38 Evaporator reassembly Fig. 15 1. Clean gearmotor boss, output shaft and shaft well . Apply grease in well 2. Install drain pan and evaporator mounting base . 3. Fill gearmotor shaft well with food grade grease (Fig. 21) . 4. Install condensate shield and seat against gearmotor boss .
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Page 39: Fan Removal
Fan removal 1. Remove 4 fan mounting screws and 3 drain Fig. 18 tubes from bracket . REMOVE DRAIN TUBES FROM DRAIN CAP. REMOVE DRAIN CUP AND CAP. REMOVE FAN BASE MOUNTING SCREWS. 2. Rotate fan mounting bracket toward back of unit Fig. -
Page 40: Thermostat And Ice Transport Tube Replacement
Thermostat and ice transport tube replacement ice tube 3" (76 mm) retainer 2" (51 mm) 0.50 TYP ice tube gasket capillary tube bracket Thermostat: hand bend cap tube end as shown Ice transport tube: tube may extend a maximum of 1/4" (6 mm) into ice bin Ice transport tube replacement 1. -
Page 41: Replacement Parts
Replacement parts Dispenser exterior Reference # Description Part # Cover, front, ice and water 01064575 Not shown Cover, front, ice only 01064583 Louver, intake, plastic 00967117 Not shown Grille, drain pan, gray plastic 01051614 Drain pan, plastic 00967059 Drain pan assembly (includes hardware, pan and grille) 502410 Panel, rear 502394... -
Page 42: Wheelmotor And Drive System
Wheelmotor and drive system Reference # Description Part # Motor, wheel, short shaft (includes gear motor shield) 502933 Baffle, ice (securing hardware, part# 00167973, included) 502414 Wheel with Agion, agitator 502387 Rod, threaded (includes knurled nut) 502390 Agitator, rotating 502386 See page 35 Bracket, capillary tube 502406... -
Page 43: Dispense Chute And Splash Panel (Models With Lever Dispensing)
Dispense chute and splash panel (models with lever dispensing) Reference # Description Part # Chute, ice or water (with Agion antimicrobial product protection 00967760 ® Support, water tube 00960682 Lever 00976845 Boot, dispense switch button 502418 Screw, panel 00982421 Switch, dispense 00981217 Bracket, lever support 00958793... -
Page 44: Dispense Chute And Splash Panel (Models With Sensorsafe Infrared Dispensing)
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) Reference # Description Part # Chute, ice or water (with Agion) 00967760 Sensor (includes lens and Ty-rap*) 00122978 Support, water tube 00960682 Screw, panel 00982421 Fitting, bulkhead (with nut) 00976787 Tube, water solenoid 502420 Splash panel... -
Page 45: Electrical Components
Electrical components Reference # Description Part # Board, control circuit, 230 V, 50 Hz and 220 V, 60 Hz 01111657 Switch, clean 00117036 Switch, rocker, power 502209 Switch, rocker, bin signal 502209 Switch, cleaning, SensorSAFE models 502409 Control board, SensorSAFE models 502915 Bin thermostat 500514... -
Page 46: Ice Machine Components
Ice machine components Rear view Right side view Top view (lower section) Left side view E12CI425A 230 V 50 Hz, C12CI425A 220 V 60 Hz... - Page 47 Reference # Description Part # Drier 502724 Coil, condenser (includes shroud) 01065317 Reservoir, assembly 01064682 Not shown Gasket, reservoir 01148766 Evaporator (see page 48 for detailed drawing) — Drain pan, evaporator 502727 Valve, expansion, thermal 502726 Valve, shut-off, water, plastic, 1/4" 01035526 Gearbox &...
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Page 48: Compressor - 230 V 50 Hz
Compressor - 230 V 50 Hz Reference # Description Part # Compressor, 230 V (includes start cap, run cap, and start relay) 01111665 Capacitor, start 01036748 Cap, end 01027556 Overload, compressor 01087188 Capacitor, run 01087162 Relay, start 01087154 E12CI425A 230 V 50 Hz, C12CI425A 220 V 60 Hz... -
Page 49: Compressor - 220 V 60 Hz
Compressor - 220 V 60 Hz Reference # Description Part # Compressor, 220 V, 60 Hz, internal overload (includes start cap, run cap, 01148527 and start relay) Box, electrical, start/run components, 220 V, 60 Hz 01148535 E12CI425A 230 V 50 Hz, C12CI425A 220 V 60 Hz... -
Page 50: Evaporator Replacement Parts
Evaporator replacement parts HEALTHCARE E12CI425A 230 V 50 Hz, C12CI425A 220 V 60 Hz... - Page 51 Reference # Description Part # Coupling, vee band, includes nut 502735 Bearing assembly, top 502736 Loop, ice compression, beveled 502110 Auger (see below for Flaker-specific components) 502737 Evaporator (includes insulation jacket, and top bearing insulation) 01064658 O ring, bearing housing 500496 Bearing assembly, bottom (includes O rings and condensate shield) 502738...
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Page 52: Water Supply And Drains
Water supply and drains Reference # Description Part # Tube, reservoir clean, per foot (33" required) 01165364 Tube, nozzle vent 01148691 Cup, clean 01065226 Tube, nozzle drain 01148790 Tube, purge 01054790 Tube, bin 01054782 Tube, evaporator fill 00998740 Tube, evaporator drain pan 01054154 Solenoid, purge 01148733... -
Page 53: Water Treatment Accessories For Symphony Plus Ice And Water Dispensers
Description Part # Standard capacity filter system Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse 00130229 pre-filter and head, pressure gauge, flushing valve; assembled and installed on mounting bracket), one per ice machine Not shown... - Page 54 Le rogamos consulte el manual de instalación y de instrucciones adjunto, ya que es muy importante que la instalación se realice según las especificaciones de fábrica para que el equipo funcione a su máxima eficiencia. Follett LLC no se hace responsable de los daños indirectos, costos, gastos por conexión y desconexión o pérdidas por causa de defecto de la máquina.
- Page 55 Registrazione della garanzia e valutazione dell’attrezzatura Grazie per aver acquistato un dispositivo Follett®. Ci auguriamo che il nostro prodotto soddisfi o superi le Sue aspettative, in quanto il nostro obiettivo è quello di offrire prodotti e servizi di alta qualità che soddisfino pienamente le vostre esigenze! La preghiamo di leggere attentamente il manuale per l’installazione e per l’uso allegato.
- Page 56 Garantiregistrering och utvärdering av utrustning Tack för att du köpt utrustning från Follett ® . Vi hoppas att du ska tycka att den uppfyller eller överträffar dina förväntningar, då vårt mål är att leverera produkter och tjänster av högt värde som gör dig helt nöjd! Studera medföljande installations- och bruksanvisning.
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Questions and answers
my symphony plus ice and water machine is not cleaning when i go into clean mode
The Follett Symphony Plus C/E12CI425A-LI ice and water machine may not be cleaning in clean mode due to improper sanitization of pressurized water lines, failure to follow the correct cleaning procedure, or lack of preventive maintenance. Ensure that the pressurized water lines are sanitized using the appropriate kit (P/N 01089572 or P/N 01089580) before cleaning. Additionally, check that all cleaning steps, including soaking and inserting Sani-Sponges, are performed correctly. Regular maintenance, such as cleaning the condenser, dispenser, and ice machine system, must be followed according to the recommended schedule to prevent operational issues.
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