Kyocera PE-MF2 Service Manual
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Kyocera PE-MF2 Service Manual

Kyocera PE-MF2 Service Manual

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Model PE-MF2
Machine Code:
M018/M019 Copiers
SERVICE MANUAL
November 2008
Subject to change

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Summary of Contents for Kyocera PE-MF2

  • Page 1 Model PE-MF2 Machine Code: M018/M019 Copiers SERVICE MANUAL November 2008 Subject to change...

  • Page 3: Safety Notices

    Safety Notices Important Safety Notices Prevention of Physical Injury 1. Before disassembling or assembling parts of the machine and peripherals, make sure that the machine power cord is unplugged. 2. The wall outlet should be near the machine and easily accessible. 3.

  • Page 4: Laser Safety

    • The Controller board on the MF model contains a lithium battery. The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the same or an equivalent type recommended by the manufacturer. Discard batteries in accordance with the manufacturer's instructions and local regulations.

  • Page 5: Symbols, Abbreviations And Trademarks

    Symbols, Abbreviations and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: See or Refer to  Clip ring  Screw  Connector  Clamp  E-ring Short Edge Feed Long Edge Feed Trademarks ®...

  • Page 6: Table Of Contents

    TABLE OF CONTENTS Safety Notices..............................1 Important Safety Notices..........................1 Laser Safety..............................2 Symbols, Abbreviations and Trademarks......................3 Trademarks..............................3 1. Product Information Specifications..............................9 Machine Overview............................10 Component Layout............................10 Paper Path..............................12 Drive Layout..............................13 Machine Configuration............................15 Guidance for Those Who are Familiar with Predecessor Products..............16 2. Installation Installation Requirements..........................17 Environment..............................17 Machine level...............................18...
  • Page 7 Laser Optics Housing Unit...........................30 AIO Cartridge..............................35 AIO Cartridge (All In One Cartridge) .......................35 Black AIO Motor............................35 Color AIO Motor............................38 Image Transfer..............................40 Image Transfer Belt Unit..........................40 ITB (Image Transfer Belt) Cleaning Unit.....................41 Agitator Motor.............................42 ITB (Image Transfer Belt) Contact Motor....................44 ITB (Image Transfer Belt) Contact Sensor....................45 TM (Toner Mark) Sensor Base........................46 Waste Toner Bottle Set Sensor........................47 Waste Toner Overflow Sensor........................48...
  • Page 8 Controller Board............................66 EGB (Engine Board)............................68 FCU................................70 Interlock Switches............................70 Fusing Fan Motor............................71 LSU Fan Motor.............................72 ID Chip Board..............................73 PSU................................73 High Voltage Power Supply Board......................75 Temperature/Humidity Sensor........................76 Duplex Motor ..............................76 Speaker ...............................77 EEPROM...............................78 ADF..................................80 ADF Unit................................80 Original Tray..............................81 ADF Feed Unit..............................82 ADF Separation Pad............................82 ADF Front Cover ............................83 ADF Rear Cover............................83 ADF Cover..............................84...
  • Page 9 5. System Maintenance Reference Service Program ..............................99 Overview..............................99 Configuration Page Information........................100 Overview..............................100 Firmware Updating............................101 Checking the Machine Firmware Version....................101 Updating the Controller Firmware......................101 Updating Failure............................106 Updating the Engine Firmware.........................107 Boot Loader Firmware..........................109 6. Troubleshooting Troubleshooting Guide..........................111 Image Problems.............................112 Overview..............................112 Checking a Sample Printout........................112 INDEX ................................115...

  • Page 11: Product Information

    1. Product Information Specifications See "Appendices" for the following information: • "General Specifications" • "Supported Paper Sizes"...

  • Page 12: Machine Overview

    1. Product Information Machine Overview Component Layout Engine 1. Laser Optics Housing Unit 9. Registration Roller 2. Print Cartridge (AIO) 10. By-pass 3. Development Roller (AIO) 11. Paper Feed Roller 4. Paper Exit 12. ITB (Image Transfer Belt) Unit 5. Fusing Unit 13.
  • Page 13 Machine Overview 1. Feed Sensor 5. Exit Roller 2. Feed Roller 6. Original Set Sensor 3. Separation Roller 7. DF Exposure Glass 4. Pick-up Roller Scanner 1. Scanner Carriage Unit 4. Carriage Drive Bar 2. DF Exposure Glass 5. White Plate 3.

  • Page 14: Paper Path

    1. Product Information Paper Path Engine 1. Paper path from tray 1 2. Duplex path 3. By-pass tray 4. Paper path from tray 2 (optional)

  • Page 15: Drive Layout

    Machine Overview 1. Original path Drive Layout 1. Color AIO Motor 5. Registration Clutch 2. Black AIO Motor 6. Paper Feed Clutch 3. Duplex Motor 7. Agitator Motor 4. Transport/Fusing Motor 8. ITB (Image Transfer Belt) Contact Motor • Color AIO Motor: This drives the color AIOs (Cyan, Magenta and Yellow) •...
  • Page 16 1. Product Information • Registration Clutch: This transfers drive from the transport/ fusing motor to the registration roller. • Paper Feed Clutch: This transfers drive from the transport/ fusing motor to the paper feed roller. • Agitator Motor: This moves the agitators in the waste toner bottle. •...

  • Page 17: Machine Configuration

    Machine Configuration Machine Configuration Duplex DDST Optional Optional Models Memory Tray (G849) Unit (GDI) PE-MF2b (M018) Auto 500x1 PE-MF2c (M019) Auto 500x1...

  • Page 18: Guidance For Those Who Are Familiar With Predecessor Products

    1. Product Information Guidance for Those Who are Familiar with Predecessor Products The M018/M019 series models are similar to the G181/G183/G184 series. If you have experience with those products, the following information will be of help when you read this manual. Different Points from Previous Products M018/M019 G181/G183/G184...

  • Page 19: Installation

    2. Installation Installation Requirements Environment 1. Temperature Range: 10°C to 32°C (50°F to 89.6°F) 2. Humidity Range: 15% to 80% RH 3. Ambient Illumination: Less than 2,000 lux (do not expose to direct sunlight) 4. Ventilation: 3 times/hr/person 5. Do not put the machine in areas that get sudden temperature changes. This includes: •...

  • Page 20: Machine Level

    2. Installation Machine level Front to back: Within 5 mm (0.2") of level Right to left: Within 5 mm (0.2") of level Machine Space Requirement Put the machine near the power source with these clearances: Left side: Over 20 cm (7.9") Rear: Over 20 cm (7.9") Right side: Over 10 cm (4") Front: Over 70 cm (27.5")

  • Page 21: Installation Procedure

    Installation Requirements 120 V, 60 Hz: More than 11 A (for North America) Input voltage level 220 V to 240 V, 50 Hz/60 Hz: More than 6 A (for Europe/ Asia) Permitted voltage fluctuation: 10% Do not set anything on the power cord. Installation Procedure Refer to the Quick Installation Guide for details about installing the machine.
  • Page 22 2. Installation...

  • Page 23: Preventive Maintenance

    3. Preventive Maintenance Preventive Maintenance See "Appendices" for the "User Replaceable Items".
  • Page 24 3. Preventive Maintenance...

  • Page 25: Replacement And Adjustment

    4. Replacement and Adjustment Before You Start • If there are printer jobs in the machine, print out all jobs in the printer buffer. • Turn off the main power switch and unplug the machine before you do the procedures in this section.

  • Page 26: Special Tools

    4. Replacement and Adjustment Special Tools • PC: Windows 2000/XP/Vista, Windows Server 2003/2003 R2, or Mac OS X. • USB cable or Crossover cable...

  • Page 27: Exterior Covers

    Exterior Covers Exterior Covers • Turn off the main power switch and unplug the machine before you do the procedures in this section. Rear Cover 1. Rear tray cover [A] 2. Rear cover [B] ( x 2)

  • Page 28: Operation Panel

    4. Replacement and Adjustment Operation Panel 1. Open the top cover [A]. 2. Open the front cover [B]. 3. Front harness cover [C] ( x 1)

  • Page 29: Right Cover

    Exterior Covers 4. Operation panel [D] ( x 1, x 1) Right Cover 1. Rear cover (* p.25) 2. Operation panel (* p.26) 3. Right cover [A] ( x 4) • Top front screw: M3x8, others: M4x10 Left Cover 1. Rear cover (* p.25)

  • Page 30: Front Cover Unit

    4. Replacement and Adjustment 2. Operation panel (* p.26) 3. Left cover [A] ( x 3, hook at arrow mark) • Top front screw: M3x8, others: M4x10 Front Cover Unit 1. Rear cover (* p.25) 2. Operation panel (* p.26) 3.
  • Page 31 Exterior Covers 6. Release the belt [B] 7. Front cover unit [C] ( x 4)

  • Page 32: Laser Optics

    4. Replacement and Adjustment Laser Optics • Turn off the main power switch and unplug the machine before beginning any of the procedures in this section. Laser beams can cause serious eye injury. Caution Decal Location Caution decals are attached as shown below. •...
  • Page 33 Laser Optics 4. Disconnect the three harnesses from CN301, 302 and 303 on the EGB ( x 3). 5. Open the top cover [A]. 6. Lift up the hook [B] of the harness guide at the rear-left frame and slide the harness guide to the right.
  • Page 34 4. Replacement and Adjustment 7. Remove the springs [D] (left side and right side). 8. Stoppers [C] ( x 2 each; left side and right side) 9. Remove the laser optics housing unit [E] from the top cover and place it on the main body. •...
  • Page 35 Laser Optics 10. Take out the harnesses [F] ( x 1). 11. Pull out the harnesses from the rear side. 12. Remove the laser optics housing unit. After replacing the laser optics housing unit • Do the following step 4 with the front cover of the machine open.
  • Page 36 4. Replacement and Adjustment 1. Open the front cover and turn on the machine. 2. Look for the lot number [A] attached to the new laser optics housing unit. Then look for this lot number on the information sheet (this sheet will be released separately, and will contain lists of input data for each lot number) Input the data for this lot number from the information sheets with steps 3 to 7 below.

  • Page 37: Aio Cartridge

    AIO Cartridge AIO Cartridge AIO Cartridge (All In One Cartridge) 1. Open the top cover. 2. AIO cartridge [A] Black AIO Motor 1. Left cover (* p.27) 2. Disconnect the fusing connector [A] and remove the fusing relay harness [B] (hooks).
  • Page 38 4. Replacement and Adjustment 3. Fusing harness guide [C] ( x 2) 4. Disconnect the connectors shown by arrows in the above picture and release all harnesses on the harness guide [D]. 5. Harness guide [D] ( x 4) 6. Interlock switch base (* Interlock Switches) 7.
  • Page 39 AIO Cartridge 9. LSU fan motor base [E] ( x 2, x 1) 10. Drive unit [F] ( x 4)

  • Page 40: Color Aio Motor

    4. Replacement and Adjustment 11. Drive unit guide [G] ( x 3) 12. Black AIO gear [H] (snap ring x 1) 13. Black AIO motor [I] ( x 3) Color AIO Motor 1. Drive unit (* p.35 "Black AIO Motor")
  • Page 41 AIO Cartridge 2. Drive unit guide [A] ( x 3) 3. Color AIO gears [B] (ring stopper x 1 each) 4. Color AIO motor [C] ( x 3)

  • Page 42: Image Transfer

    4. Replacement and Adjustment Image Transfer Image Transfer Belt Unit 1. Remove all the AIO cartridges (* p.35). 2. Transfer unit (* p.50) 3. Pull out the waste toner bottle [A]. 4. Release the hook [B] under the guide plate. 5.

  • Page 43: Itb (Image Transfer Belt) Cleaning Unit

    Image Transfer 6. Pull out the image transfer belt unit [D] ( x 2). After replacing the image transfer belt unit • Do the following step 2 with the front cover of the machine open. 1. Open the front cover and turn on the machine. 2.

  • Page 44: Agitator Motor

    4. Replacement and Adjustment 2. Left handle [A] (hook, bushing x 1) 3. Right handle [B] (hook, bushing x 1) 4. ITB cleaning unit [C] ( x 2) Agitator Motor 1. Right cover (* p.27)
  • Page 45 Image Transfer 2. Motor bracket [A] ( x 2) 3. Agitator motor assembly [B] ( x 1, x 1)

  • Page 46: Itb (Image Transfer Belt) Contact Motor

    4. Replacement and Adjustment 4. Agitator motor [C] ( x 2) ITB (Image Transfer Belt) Contact Motor 1. Agitator motor (* p.42) 2. Release the wire [A]. 3. ITB contact motor assembly [B] ( x 1, x 1)

  • Page 47: Itb (Image Transfer Belt) Contact Sensor

    Image Transfer 4. ITB contact motor [C] ( x 2) ITB (Image Transfer Belt) Contact Sensor 1. Right cover (* p.27) 2. High voltage power supply board (* p.75) 3. ITB contact sensor assembly [A] ( x 1, x 1)

  • Page 48: Tm (Toner Mark) Sensor Base

    4. Replacement and Adjustment 4. ITB contact sensor [B] (hooks) TM (Toner Mark) Sensor Base 1. Open the top cover. 2. Remove all AIO cartridges (* p.35). 3. Slide the ITB unit to the front side or remove it. 4. Rear cover (* p.27) 5.

  • Page 49: Waste Toner Bottle Set Sensor

    Image Transfer 8. Harness cover [A] (hook) 9. TM sensor base [B] Waste Toner Bottle Set Sensor 1. Remove all AIO cartridges. (* p.35) 2. Image transfer belt unit (* p.40) 3. EGB (* p.68) 4. Remove two screws [A] for the waste toner sensor base.

  • Page 50: Waste Toner Overflow Sensor

    4. Replacement and Adjustment 5. Waste toner sensor base [B] 6. Remove the mylar fixing three hooks of the waste toner bottle set sensor. 7. Waste toner bottle set sensor [C] (hooks, x 1) • When reinstalling the waste toner bottle set sensor, connect it to the white connector of the harness. Waste Toner Overflow Sensor 1.
  • Page 51 Image Transfer 5. Remove the mylar fixing three hooks of the waste toner bottle set sensor. 6. Waste toner overflow sensor [A] (hooks, x 1) • When reinstalling the waste toner overflow sensor, connect it to the black connector of the harness.

  • Page 52: Paper Transfer

    4. Replacement and Adjustment Paper Transfer Transfer Unit 1. Open the front cover. 2. Release the locks [A]. 3. Transfer unit [B] Transfer Roller 1. Transfer Unit (* p.50) Release the two hooks [A] at both sides of the transfer unit.
  • Page 53 Paper Transfer 2. Open the transfer roller unit [B] and remove it. 3. Transfer roller assembly [C] ( x 2) 4. Release the holder [D] at the left side of the transfer roller unit (hook). 5. Transfer roller [E]...

  • Page 54: Registration Roller

    4. Replacement and Adjustment Registration Roller 1. Transfer unit (* p.50) 2. Transfer roller unit (* p.50) 3. Tension springs [A] (both sides) 4. Registration idle roller [B] ( x 2, gear x 1, bushing x 2) 5. Registration roller [C] ( x 2, gear x 2, bushing x 2) Reassembling the registration roller unit When installing the tension spring, make sure that the tension spring correctly hooks onto the bushing of the registration idle roller as shown above [A].

  • Page 55: Registration Sensor

    Paper Transfer Registration Sensor 1. Rear cover (* p.25) 2. Right Cover (* p.27) 3. Registration sensor assembly [A] ( x 1, x 1) 4. Registration sensor [B] (hooks) Registration Clutch 1. Rear cover (* p.25) 2. Left cover (* p.27) 3.
  • Page 56 4. Replacement and Adjustment 4. Registration clutch [A] ( x 1)

  • Page 57: Image Fusing

    Image Fusing Image Fusing • Make sure that the fusing unit is cool before you touch it. The fusing unit can be very hot. • Make sure to restore the insulators, shields, etc after you service the fusing unit. Fusing Unit 1.

  • Page 58: Fusing Lamp

    4. Replacement and Adjustment 6. Fusing unit [D] ( x 2) Fusing Lamp 1. Fusing unit (* p.55) 2. Fusing front cover [A] ( x 4) 3. Fusing lamp [B] ( x 2, ground cable x 1)

  • Page 59: Transport/Fusing Motor

    Image Fusing When Reinstalling the Fusing Lamp The terminal [A], which shows the voltage and power ratings, must be placed at the left side of the fusing unit (fusing cable side). Transport/Fusing Motor 1. Rear cover (* p.25) 2. Left cover (* p.27) 3.
  • Page 60 4. Replacement and Adjustment 6. Transport/Fusing motor assembly [D] ( x 3, x 3, ground plate x 1) 7. Transport/Fusing motor [E] ( x 3)

  • Page 61: Paper Feed

    Paper Feed Paper Feed Paper Feed Clutch 1. Rear cover (* p.25) 2. Left cover (* p.27) 3. Disconnect the fusing relay harness [A] (hook). 4. Paper feed clutch [B] ( x 1, x 1) Paper Feed Roller 1. Remove all the AIO cartridges. 2.

  • Page 62: Separation Pad

    4. Replacement and Adjustment 8. Stand the machine with the rear side facing the table. 9. Slide the paper feed shaft [A] to the left side ( x 2). 10. Paper feed roller [B] (hook) Separation Pad 1. Pull out the tray.

  • Page 63: Paper End Sensor

    Paper Feed 2. Push down the bottom plate [A]. 3. Separation pad [B] (hooks, spring x 1) • When reinstalling the separation pad, make sure that the mylar [C] is not placed under the separation pad. The right side image above shows incorrect installation. Paper End Sensor 1.
  • Page 64 4. Replacement and Adjustment 4. Paper end sensor assembly [A] ( x 1) 5. Paper end sensor [B] (hooks)

  • Page 65: Paper Exit

    Paper Exit Paper Exit Paper Exit Roller 1. Operation panel (* p.26) 2. Remove the bushing [A] ( x 1) 3. Move the bushing [B] to the left side ( x 1). 4. Paper exit roller [B] 5. Remove the four exit guides [D], gear [E] ( x 1) and bushing [F].

  • Page 66: Paper Exit Sensor

    4. Replacement and Adjustment When reinstalling the paper exit roller Make sure that the ground wire [A] from the discharge sheet touches the ground plate [B] on the machine after reinstalling the paper exit roller. Paper Exit Sensor 1. Rear cover (* p.25) 2.
  • Page 67 Paper Exit 4. Mylar [C] • This mylar is necessary for reinstalling the paper exit sensor. 5. Paper exit sensor [D] (hooks, x 1)

  • Page 68: Electrical Components

    4. Replacement and Adjustment Electrical Components Controller Board Main Controller Board 1. Rear cover (* p.25) 2. Controller box cover [A] ( x 7) 3. Interface bracket [B] ( x 2)
  • Page 69 Electrical Components 4. Main controller board [C] (flat cable x 1, all x 6) • The photo above left shows the PE-MF2c (M019), and the photo above right shows the PE-MF2b (M018). PDL Board (M019 only) 1. Rear cover (* p.25) 2.

  • Page 70: Egb (Engine Board)

    4. Replacement and Adjustment EGB (Engine Board) 1. Rear cover (* p.25) 2. Controller box cover (* p.66 "Controller Board") 3. Controller bracket [A] ( x 3, ground cable x 1, all s, flat cable x 1) 4. EGB [B] ( x 6, all...
  • Page 71 Electrical Components 5. EEPROM [C] When installing the new EGB 1. Remove the EEPROM from the old EGB. 2. Install it on the new EGB with the mark [A] pointing to the left side of the board after you replace the EGB.

  • Page 72: Fcu

    4. Replacement and Adjustment 1. Rear cover (* p.25) 2. Controller box cover (* p.66 "Controller Board") 3. Controller bracket (* p.68 "EGB (Engine Board)") 4. FCU [A] ( x 4) Interlock Switches 1. Operation panel (* p.26) 2. Rear cover (* p.25) 3.

  • Page 73: Fusing Fan Motor

    Electrical Components • Remove all the connectors after the interlock switch base has been removed. 6. Two interlock switches [C] at the outside of the base and one interlock switch [D] at the inside of the base (hooks) Fusing Fan Motor 1.

  • Page 74: Lsu Fan Motor

    4. Replacement and Adjustment 6. Fusing fan motor [B] (hooks, x 1) • Install the fusing fan motor with its decal facing the outside of the machine. LSU Fan Motor 1. Operation panel (* p.26) 2. Rear cover (* p.25) 3.

  • Page 75: Id Chip Board

    Electrical Components ID Chip Board 1. Operation panel (* p.26) 2. Rear cover (* p.25) 3. Left cover (* p.27) 4. Controller bracket (* p.66 "Controller Board") 5. Disconnect the connector (CN305) on the EGB. 6. Interlock switch base (* p.70 "Interlock Switches") 7.
  • Page 76 4. Replacement and Adjustment 6. PSU guide [A] ( x 3) 7. Power cord bracket [B] ( x 2) 8. Ground cable [C] ( x 1) 9. Power switch assembly [D] (washer screw [a] x 2, x 1, x 2) 10.

  • Page 77: High Voltage Power Supply Board

    Electrical Components 11. PSU [F] ( x 4) • There are two types of PSUs for this model. Do not install a wrong PSU in the machine. • PSU has yellow [a] on the transistor is for NA models and PSU has green [b] on the transistor is for EU models.

  • Page 78: Temperature/Humidity Sensor

    4. Replacement and Adjustment 4. High Voltage Power Supply Board [A] ( x 7, ground cable x 1, x 1) Temperature/Humidity Sensor 1. Operation panel (* p.26) 2. Rear cover (* p.25) 3. Right cover (* p.27) 4. Temperature/Humidity sensor [A] ( x 1, x 1) Duplex Motor 1.

  • Page 79: Speaker

    Electrical Components 4. Disconnect the fusing connector [A] 5. Duplex timing belt [B] 6. Left bracket [C] ( x 4) 7. Duplex motor [D] ( x 2, x 1) Speaker 1. Rear cover (* p.25) 2. Controller box cover (* p.66 "Controller Board")

  • Page 80: Eeprom

    4. Replacement and Adjustment 3. Speaker [A] ( x 2, x 1) EEPROM • Replacement and Reinstallation procedures for the EEPROM are included in the "EGB (Engine Board)" replacement procedure. Refer to "EGB (Engine Board)" for details. When replacing an old EEPROM with a new EEPROM, EEPROM setting is required. Follow the EEPROM setting procedure described below.
  • Page 81 Electrical Components 6. Exit the serial number input display, and then enter "Engine Maintenance" again. 7. Select "Destination", and then select a destination. 8. Select "Model", and then select a model. 9. Select "PnP Name", and then select a plug and play name. 10.

  • Page 82: Adf

    4. Replacement and Adjustment ADF Unit 1. Stand left cover [A] 2. Disconnect the ADF harness [B] and power cord [C].

  • Page 83: Original Tray

    3. Open the ADF unit [D] 4. Release the three hooks of the right hinge [E] 5. Lift the ADF unit. Original Tray 1. Open the ADF cover.

  • Page 84: Adf Feed Unit

    4. Replacement and Adjustment 2. Release the front tab [A]. 3. Original tray [B] ADF Feed Unit 1. Open the ADF cover. 2. Release the lock lever [A] 3. ADF feed unit [B] ADF Separation Pad 1. Open the ADF cover. 2.

  • Page 85: Adf Front Cover

    3. ADF separation pad [A] (hook x 2, spring x 1) ADF Front Cover 1. ADF unit (* p.80) 2. Original Tray (* p.81) 3. ADF feed unit (* p.82) 4. ADF front cover [A] ( x 1) ADF Rear Cover 1.

  • Page 86: Adf Cover

    4. Replacement and Adjustment 4. ADF rear cover [A] ( x 2) ADF Cover 1. ADF unit (* p.80) 2. ADF front cover (* p.83) 3. ADF rear cover (* p.83) 4. ADF top cover [A] (two tabs) ADF Motor 1.
  • Page 87 3. ADF feed unit (* p.82) 4. ADF front cover (* p.83) 5. ADF rear cover (* p.83) 6. ADF drive unit [A] ( x 4, all 7. ADF motor assembly [B] ( x 2)

  • Page 88: Original Set Sensor

    4. Replacement and Adjustment 8. ADF motor [C] ( x 2) Original Set Sensor 1. ADF unit (* p.80) 2. ADF feed unit (* p.82) 3. ADF motor assembly (* p.84) 4. Feed roller holder [A] ( x 1) 5. Upper guide [B] ( x 2)

  • Page 89: Adf Cover Open Sensor

    6. Original set sensor [C] (hooks) ADF Cover Open Sensor 1. Original tray (* p.81) 2. ADF rear cover (* p.83) 3. ADF cover open sensor ( x 1, x 1) ADF Feed Sensor 1. ADF unit (* p.80) 2. ADF feed unit (* p.82)

  • Page 90: Adf Drive Board

    4. Replacement and Adjustment 3. Sensor cover [A] ( x 2) 4. ADF feed sensor [B] (hooks) ADF Drive Board 1. Original tray (* p.81) 2. ADF rear cover (* p.83)
  • Page 91 3. ADF drive board [A] (all s, hooks)

  • Page 92: Scanner

    4. Replacement and Adjustment Scanner Scanner Unit 1. Controller box cover (* p.66 "Controller Board") 2. Disconnect the flat cable [A]. 3. Stand left cover [B] and right cover [C] (1 hook each) 4. Disconnect the scanner harness, power cord and ground cable (and the ADF harness and power cord if the ADF is installed in the scanner unit) ( x 1).
  • Page 93 Scanner 6. Remove the stepped screw [D]. 7. Push the lock button [E] and slide the scanner unit to the rear side. 8. ADF unit (* p.80) 9. Scanner unit...

  • Page 94: Scanner Top Cover

    4. Replacement and Adjustment Scanner Top Cover 1. Scanner unit (* p.90) 2. Turn over the scanner unit. 3. Scanner front cover [A] (tabs x 3) 4. Remove the six screws at the bottom of the scanner base [B].

  • Page 95: Scanner Carriage Unit

    Scanner 5. Scanner top cover [C] Scanner Carriage Unit 1. Scanner unit (* p.90) 2. Scanner top cover (* p.92) 3. Slide the scanner carriage unit [A] to the right side.
  • Page 96 4. Replacement and Adjustment 4. Remove the timing belt tension spring [B] 5. Remove the flat cable [C] from the scanner carriage unit. 6. Bar holder [D] ( x 1)

  • Page 97: Exposure Lamp

    Scanner 7. Carriage bar [E] and scanner carriage unit [F] Exposure Lamp 1. Scanner carriage unit (* p.93) 2. Carriage top cover [A] ( x 2, x 1)

  • Page 98: Lamp Stabilizer Board

    4. Replacement and Adjustment 3. Exposure lamp [B] (hooks) When reinstalling the exposure lamp Wire the lamp cords as shown above. Otherwise, the top cover pinches the lamp cords and damages them when reinstalling the top cover on the scanner carriage unit. Lamp Stabilizer Board 1.

  • Page 99: Scanner Motor

    Scanner 2. Carriage bottom cover [A] ( x 2) 3. Lamp stabilizer [B] ( x 1) Scanner Motor 1. Scanner carriage unit (* p.93)
  • Page 100 4. Replacement and Adjustment 2. Scanner motor [A] ( x 3) 3. Carriage rail [B] ( x 2) 4. Ground plate [C] (double-sided tape) 5. Scanner motor...

  • Page 101: System Maintenance Reference

    5. System Maintenance Reference Service Program See "Appendices" for "Service Menu". Overview There is an LCD on these models. To execute the service program, access the "Maintenance Mode Menu" or "Fax Service Menu" with special key assignments. For details, refer to the "Service Menu" section.

  • Page 102: Configuration Page Information

    5. System Maintenance Reference Configuration Page Information Overview The configuration page and maintenance page have information about the machine's status. Print this sheet as shown below. Check the configuration page or maintenance page when doing machine maintenance. To Print the Configuration Page/ Maintenance Page 1.

  • Page 103: Firmware Updating

    Firmware Updating Firmware Updating • Do not turn off the main power of the machine during the firmware updating. If doing so, the engine board or controller board may be damaged. Checking the Machine Firmware Version 1. Turn the machine on. 2.
  • Page 104 5. System Maintenance Reference Updating Procedure • The update may take a while to complete. Do not turn off the power during the update. • Turn off the power only when the machine beeps and "Firmware Update Done Please Reboot" appears on the control panel display.
  • Page 105 Firmware Updating 7. For a USB connection, click [F/W Update (USB)] [A]. For a network connection, enter the machine’s IP address in [MFP IP] [B], and then click [F/W Update (NET)] [C]. 8. Check the control panel display for messages and the update’s current percentage of completion. •...
  • Page 106 5. System Maintenance Reference • The update's percentage of completion might not be displayed, depending on which version of the firmware is currently installed. • In addition to printing a configuration page, you can check the machine's firmware version by accessing the machine using a web browser.
  • Page 107 Firmware Updating Message Cause/ Solutions The IP address specified for either the machine or your computer is invalid. • Check that both IP addresses are valid. The [F/W Update (USB)] or [F/W Update (NET)] button was clicked when the update was already in progress. •...

  • Page 108: Updating Failure

    5. System Maintenance Reference Message Cause/ Solutions The [F/W Update (USB)] or [F/W Update (NET)] button was clicked when the update was already in progress. • Clicking the [F/W Update (USB)] or [F/W Update (NET)] button during the update process does not interfere with any ongoing update.

  • Page 109: Updating The Engine Firmware

    Firmware Updating 5. Click [F/W Update (USB)] again. 6. Check the operation panel display for messages and the update’s current percentage of completion. The update may take a while to complete. Do not turn off the power during the update. Turn off the power only when the machine beeps and “Firmware Update Done Please Reboot.”...
  • Page 110 5. System Maintenance Reference 3. Click the exe file to execute the updating program. 4. Click "Eng. F/W Update (USB or NET)" to send the engine firmware from PC to MF printer. • The "F/W Update (USB or NET)" buttons are for designer use only. Do not use these buttons. 5.

  • Page 111: Boot Loader Firmware

    Firmware Updating Boot Loader Firmware This is also listed on the configuration page, but this firmware is not updated in the field.
  • Page 112 5. System Maintenance Reference...

  • Page 113: Troubleshooting

    6. Troubleshooting Troubleshooting Guide See "Appendices" for the following information: • Error Messages • Service Call Conditions...

  • Page 114: Image Problems

    6. Troubleshooting Image Problems Overview Image problems may appear at regular intervals that depend on the circumference of certain components. The following diagram shows the possible symptoms (black or white dots at regular intervals). • Abnormal image at 24-mm intervals: Paper feed roller •...
  • Page 115 Image Problems Printer Driver Setting for Printing a Sample 1. Click "Properties" on the printer driver.
  • Page 116 6. Troubleshooting 2. Click the "Print Quality" tab. 3. Check "Manual" in the color setting. 4. Click "Advanced…". 5. Select "Off" from the pull-down menu in "Color Profile" in the "Text" area. 6. Select "Off" from the pull-down menu in "Color Profile" in the "Graphics" area. 7.

  • Page 117: Index

    Model PE-MF2 Machine Code: M018/M019 Appendices January, 2009 Subject to change...
  • Page 119 TABLE OF CONTENTS 1. Appendix: Specifications General Specifications............................3 Engine................................3 Option................................9 Supported Paper Sizes............................10 2. Appendix: Preventive Maintenance Preventive Maintenance..........................13 User Replaceable Items..........................13 3. Appendix: Troubleshooting Guide Error Messages..............................15 Overview..............................15 Error Messages List............................15 Fax Error Code.............................18 Service Call Conditions...........................23 Summary...............................23 Engine SC..............................23 Controller SC..............................32 4.

  • Page 121: Appendix: Specifications

    1. Appendix: Specifications General Specifications Engine PE-MF2b: M018, PE- MF2c: M019 Type Desktop Flatbed with CCD array image-sensor Laser beam scanning and electro-photographic printing Technology Mono-component toner development 4-drum tandem method 600 × 600 dpi Speed (1bit) Resolution (dpi, bit/pixel) 600 ×...
  • Page 122 1. Appendix: Specifications Std Tray 250 sheets (80 g/m Standard Bypass tray 1 sheet Input capacity Op. Paper Paper Feed 500 sheets (80 g/m ) x 1 Tray Unit Up to 751 sheets Output Standard Face down Up to 150 sheets (A4/LT or 80g/m , 20lb) capacity Tray...
  • Page 123 General Specifications Capacity 35 sheets (80g/m , 20lb) Letter/A4: Width 139.7-215.9 mm (5.5" - 8.5"), Original size Length: 139.7-355.6 mm (5.5" - 14") Original weight 52 - 105 g/m (14 - 28lbs.) NA version 120V, 60Hz Rating Power Spec. EU version 220 to 240V, 50/60Hz Max.
  • Page 124 1. Appendix: Specifications B/W: 20 cpm (A4), 21 cpm (LT) Single Platen FC: 20 cpm (A4), 21 cpm (LT) Document Multiple B/W: 20 cpm, FC: 20 cpm (A4), Copy Copy Speed B/W: 21 cpm, FC: 21 cpm (LT) Multiple Document B/W: 20 cpm, FC: 10 cpm Single Copy Multiple copy...
  • Page 125 General Specifications User Program Electronic Sorting Standard (collation, ADF only) Image Rotation Series Copy Scanner Scanning Device CCD array image-sensor Scanner: 1200 x 1200 dpi Resolution Driver: Max. 19200 x 19200 dpi (interpolated) Gray scale 256 levels • ADF: B/W: less than 5 sec. / Gray Scale: less than 5 sec. / Color: less than 10 sec Scan modes/ speed (A4, 300dpi, USB2.0)
  • Page 126 1. Appendix: Specifications Coding system: MH/MR/MMR Modem speed: Automatic Fallback: 33600 bps Platen: A4/ LT/ LG Width max: 216 mm (8.5"), Length max: 297 mm (11.7") Document size: ADF: A4/ LT/ DLT Width: 139.7-215.9mm (5.5” - 8.5”) Length: 139.7-355.6 mm (5.5” - 14”) Scanning width: Max.
  • Page 127 General Specifications Option Paper Feed Unit Paper Size A4,Letter Paper Weight 60-105g/m (16-28lb) Paper Tray Paper capacity 500 sheets x 1 tray (500x1) Dimensions (W x D x H) 400 x 450 x 127mm/16 x 18 x 5.08 inch Weight 6 kg/13.2 lb...
  • Page 128 1. Appendix: Specifications Supported Paper Sizes Supported and the size is molded in the tray. Need to select paper size by operation panel/driver. Supported but size is not molded in the tray. Need to select paper size by operation panel/driver. Need to input paper size by operation panel and driver.
  • Page 129 Supported Paper Sizes Input Tray SEF/ Auto. Type Size Standard Option Bypass Dup. Tray Tray 11" x 17" Legal 8 1/2”x14” 8 1/2”x11” Letter 11”x 8 1/2” 5 1/2” x 8 Half Letter 1/2” Plain Paper 7 1/4”x10 1/2” Executive 10 1/2”x7 1/4”...
  • Page 130 1. Appendix: Specifications Input Tray SEF/ Auto. Type Size Standard Option Bypass Dup. Tray Tray 90-216mm Width (3.6”x 8.5”) 148 – Custom 356mm Length (5.8”x 14.24”)

  • Page 131: Appendix: Preventive Maintenance

    2. Appendix: Preventive Maintenance Preventive Maintenance User Replaceable Items Item Yield Starter: Approx. 1.0 k prints/cartridge Print Cartridge (AIO) Short: Approx. 2.5 k prints/cartridge Long: 6.5 k for BK, 6.0 k for CMY (prints/cartridge) Approx. 25 k prints/ bottle Waste Toner Bottle (See condition 5) Condition: 1.
  • Page 132 2. Appendix: Preventive Maintenance...

  • Page 133: Appendix: Troubleshooting Guide

    3. Appendix: Troubleshooting Guide Error Messages Overview The error codes will be displayed on the LCD if the machine has a problem. These can be recovered by a customer. Error Messages List Cover Open The front or top cover is open. 1.
  • Page 134 3. Appendix: Troubleshooting Guide Waste Toner Bottle Set Error • Waste toner bottle not set • Disconnected or defective harness of the waste toner bottle set sensor • Defective waste toner bottle set sensor 1. Install the waste toner bottle. 2.
  • Page 135 Error Messages Inner Jam Error: Registration/ Paper Exit A sheet of paper stays at the registration sensor or paper exit sensor. • Paper slipped • Paper double feed Remove the paper jam at the registration sensor or paper exit sensor. Paper Exit Jam Error: Paper Exit/ Fusing Unit A sheet of paper stays at the paper exit sensor or winds around the rollers in the fusing unit.
  • Page 136 3. Appendix: Troubleshooting Guide • Cyan toner near-end or end Replace the Cyan AIO. Toner Near End: Yellow AIO Toner End: Yellow AIO • Yellow toner near-end or end Replace the yellow AIO. Waste Toner Bottle: Near Full Waste Toner Bottle: Full •...
  • Page 137 Error Messages Digit 4 Coding (MH/MR/MMR) MH: x1xxxx MR: x2xxxx MMR: x3xxxx Digit 3 MODEM mode V27ter nonECM: xx1xxx V29 nonECM: xx2xxx V17 nonECM: xx3xxx V33 nonECM: xx4xxx V34: xx5xxx V27ter ECM: xx9xxx V29 ECM: xxaxxx V17 ECM: xxbxxx Digit 2 MODEM speed 2400: xxx1xx 4800: xxx2xx...
  • Page 138 3. Appendix: Troubleshooting Guide Digit 2 MODEM speed 28800: xxxcxx 31200: xxxdxx 33600: xxxexx Error code table Error Type Error Description Error Code STOP xxxx01 General Not logged in activity RX T1 Time Out report Scanner Error during TX 1xxx11 Local Mechanical error Memory Full during RX...
  • Page 139 Error Messages Error Type Error Description Error Code TX T1 Time Out xxxx31 V8 negotiation Fail xxxx32 Retry Out xxxx40 Too many FTT xxxx41 Too many CRP xxxx42 T2 Time Out xxxx43 Comm. Error 1. Phase-B Error DCN received xxxx44 Command Rec Error xxxx45 Resp Rec Error...
  • Page 140 3. Appendix: Troubleshooting Guide Error Type Error Description Error Code Retry Out xxxx60 T2 Time Out xxxx61 DCN received xxxx62 Too many CRP xxxx63 Too many PPR xxxx64 RNR time Out xxxx65 3. Phase-D Error RTN/PIN Received, xxxx66 EOR/ERR/DCN Invalid Command/Response xxxx67 Command Rec Error xxxx68...
  • Page 141 Service Call Conditions Service Call Conditions Summary This machine issues an SC (Service Call) code if an error occurs on the machine. The error code can be seen on the operation panel. Make sure that you understand the following points; 1.
  • Page 142 3. Appendix: Troubleshooting Guide SC 2xx (Laser Optics Error) Polygon motor error 1: ON timeout The polygon mirror motor does not reach the targeted operating speed within 5 sec. after turning on or changing speed Polygon motor error 2: OFF timeout The polygon mirror motor does not leave the READY status within 3 sec.
  • Page 143 Service Call Conditions LD error The IPU (EGB) detects a problem at the LD unit. • Worn-out LD • Disconnected or broken harness of the LD. 1. Replace the laser optics unit. SC 3xx (Charge Error) High voltage power output error The measured voltage is not correct when the EGB measures each charge output (charge, development, image transfer belt unit, and transfer unit).
  • Page 144 3. Appendix: Troubleshooting Guide Color drum motor error The LOCK signal error is detected when the EGB monitors the color drum motor state. (This monitoring is done immediately after power-on, when the motor starts rotating, and immediately after the motor stops.) •...
  • Page 145 Service Call Conditions Agitator Motor Error The agitator motor error is detected twice for 10 msec during the initialization at power-on or after the cover is closed. • Disconnected or defective harness • Defective agitator motor 1. Check or replace the harness. 2.
  • Page 146 3. Appendix: Troubleshooting Guide LSU Fan Motor Error A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively, this SC is issued. • Disconnected or defective motor harness. •...
  • Page 147 Service Call Conditions Print Ready Temperature Error • The heating roller temperature increase during a set time is not correct. • The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on. •...
  • Page 148 3. Appendix: Troubleshooting Guide Heating Lamp Full-Power Error The fusing lamp is fully-powered for a certain time while the fusing unit stays in the stand-by mode and is not rotating. • Deformed thermistor • Thermistor not in the correct position •...
  • Page 149 Service Call Conditions Zero Cross Frequency Error The detection error occurs ten times consecutively in ten zero cross signal detections. This error is defined when the detected zero cross signal is 17 or less/27 or more for 0.2 seconds. • Defective fusing lamp relay •...
  • Page 150 3. Appendix: Troubleshooting Guide GAVD Communication Error The ID of the GAVD is not identified during initialization. The chip ID of the GAVD cannot be detected by the machine at power-on. • Defective EGB 1. Replace the EGB. Controller SC SC8xx Service Cycle Power •...
  • Page 151 Service Call Conditions On-Board Memory Check Error An on-board memory check error at power-on occurs. • Controller board detective 1. Replace the controller board. ROM Checksum Error A ROM checksum error at power-on occurs. 1. Replace the controller board.
  • Page 152 3. Appendix: Troubleshooting Guide...

  • Page 153: Appendix: Sp Mode Tables

    4. Appendix: SP Mode Tables Service Menu Overview This model has several service menus. Each service menu has several adjustment items. This section explains how to enter each service menu and what you can do in each service menu. Each menu is classified into two "Modes" depending on how you enter the service menus. •...
  • Page 154 4. Appendix: SP Mode Tables Menu List Display Info Displays the Model Name, Depends on Engine Firmware Model Name Settings CTL FW Ver. Displays the Firmware Version FAX FW Ver. Displays the PDL Firmware Version. FW Ver. MCTL FW Ver. Displays the Engine Firmware Version PDL FW Ver.
  • Page 155 Service Menu Engine Maintenance Determines the maximum amount of ink/toner you can use in any area of your text. This is where you are controlling exactly how much ink will be used during printing. Text [200 to 400 / 250 (Default)/ 10/step] Setting 0: Off Determines the maximum amount of ink/toner you can use in any area of your graphic.
  • Page 156 4. Appendix: SP Mode Tables Engine Maintenance Adjusts the transfer roller current, based on the default value. 2nd Transfer Front [-15 to 15 / 0 (Default) / 1 μA/step] Adjusts the transfer roller current, based on the default value. 2nd Transfer Back [-15 to 15 / 0 (Default) / 1 μA/step] 2nd Transfer Fuser Adjusts the temperature of the fusing unit, based on the...
  • Page 157 Service Menu Engine Maintenance Adjusts the horizontal registration for the bypass tray. If the machine settings are reset to the factory defaults, this value Horiz.Bypass does not change. [-15 to 15 / 0 (Default) / 4 mm/step] Adjusts the vertical registration for the bypass tray. If the machine settings are reset to the factory defaults, this value Vert.Bypass does not change.
  • Page 158 4. Appendix: SP Mode Tables Engine Maintenance 00* – 7F Brand ID Displays the current brand ID number. Do not change this setting (Designed for Factory Use). Character: alphanumeric "0-9", "a-f", "A-F", only valid Input 160 bytes data can be input. LSU Adjustment setting.
  • Page 159 Service Menu Scan Maintenance Adjusts the ADF Scan main-scan registration. ADF Main Reg. [-2.0 to 2.0 / 0 (Default)/ 0.1 mm/step] Adjusts the ADF Scan sub-scan registration. ADF Sub Reg. [-2.0 to 2.0 / 0 (Default)/ 0.1 mm/step] Regist Adjust Adjusts the Flatbed Scan main-scan registration.
  • Page 160 4. Appendix: SP Mode Tables Fax Maintenance This sets the number of training retries to be repeated before automatic fallback. Training Retries [1 Time/ 2 Times (Default)/ 3 Times/ 4 Times] Protocol Definition Sets the compression method for Tx/Rx. Encoding [MMR+MR+MH (Default)/ MR+MH/ MH] Timeout for response from the called station in automatic sending mode...
  • Page 161 Service Menu Fax Maintenance Silence (No tone) detection time (Rx mode : FAX/ TAD Only) Silence Detection After the line is connected via the external telephone, the Time machine can detect silence (no tone) for the time length specified by this setting. [30 sec (Default)] CNG tone detection time ( RX mode : FAX / TEL, FAX / TAD Only)
  • Page 162 4. Appendix: SP Mode Tables Fax Maintenance This sets the machine to ignore a DIS signal sent from the Overseas Comm called station once in a sending operation. Mode [Off (Default)/ Ignore DIS Once] Overseas Comm If this setting is set to "On", the machine detects the CNG Mode Settings signal after the line is connected.
  • Page 163 Service Menu Fax Maintenance The machine starts dialing after the specified interval without detection of a dial tone when Dial tone detection is set to "No detection". Wait Time [3.5 Sec (Default)/ 7.0 Sec/ 10.5 Sec / 14.0 Sec] 1Dial Tone Detection This setting sets the time-out length for the 1st dial tone detection.
  • Page 164 4. Appendix: SP Mode Tables Fax Maintenance These selectors set the equalizer's training level to be applied if training fails due to poor line connection. Equalizer [Automatic (Default)/ 4 Points/ 16 Points] Resend when a communication error occurs. Redialing [Disabled (Default)/ Not Disabled] Sets the first transmission speed choice, before fallback.
  • Page 165 Service Menu • To return to the previous level of an item, press the "Return" key. Exiting the Maintenance Mode Menu To exit the maintenance mode menu, press the "Clear/Stop" or "Return" key until the "Ready" display appears. Menu List Fax Test On Hook Executes the on hook test.
  • Page 166 4. Appendix: SP Mode Tables [V34] 33600 bps Generates the [V34] 33600 bps signal. [V34] 28800 bps Generates the [V34] 28800 bps signal. [V17] 14400 bps Generates the [V17] 14400 bps signal. [V17] 12000 bps Generates the [V17] 12000 bps signal. [V17] 9600 bps Generates the [V17] 9600 bps signal.

  • Page 167: Appendix: Machine Swap

    5. Appendix: Machine Swap Exchange and Replace Procedure If the machine exchange and replacement is required, arrange to send a machine without the four print cartridges (AIO) to the customer site. Instruction Instruct the customer to do the following procedure. Before the substitute machine gets to the customer site •...
  • Page 168 5. Appendix: Machine Swap 2. Release the locks [A]. 3. Transfer unit [B] 4. Pull out the waste toner bottle [A]. 5. Release the hook [A] under the guide plate. 6. Move the guide plate [B] underneath the fusing unit to the left, and then remove it.
  • Page 169 Exchange and Replace Procedure 7. Pull out the image transfer belt unit [A] ( x 2). 8. Clean inside the machine, especially around the circled area [A]. 9. Clean the circled area at the waste toner bottle [A] and circled area [B] at image transfer belt unit. 10.
  • Page 170 MEMO...

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