Problem Solving; Troubleshooting - Raymarine RC400 Owner's Handbook Manual

Chapter 6: Maintenance & Troubleshooting

6.3 Problem Solving

Prior to packing and shipping, all Raymarine products are subjected to
comprehensive test and quality assurance programmes. However, if this
unit should develop a fault, please refer to the following table to identify
the most likely cause and the corrective action required to restore normal
operation.
If you still have a problem after referring to the table, contact your local
dealer, national distributor or Raymarine Technical Services for further
advice.
Always quote the product serial number.

Troubleshooting

As a guide to problem solving, common problems and their possible
causes are detailed below.
Problem
Unit does not function
Poor display definition
No fix
Loss of stored data, waypoints
No detailed chart data
Other problems
Correction
1. Make sure that the power supply cable is
undamaged and that all connections are tight
and free from corrosion.
2. Check polarity of the DC power cables for
proper connection.
Reconnect cables if necessary.
3. Check in-line fuse. Replace if necessary.
4. Check vessel's power (battery) for correct
voltage readings (10.0–18.0 VDC).
5. Make sure batteries are charged.
6. Make sure batteries are properly oriented.
7. Check batteries for corrosion.
8. Make sure battery tray is properly seated.
Adjust contrast setting and/or backlight level.
Check that GPS Antenna not obstructed and
able to get clear direct line of sight view of satel-
lites in the sky. (GPS may not be able to obtain
fix if unit is indoors.)
Return to dealer for internal battery check.
Note that the Waypoint database is cleared
when a Factory Reset is performed.
Check that Gold Chart card is pushed fully home
Check that the Gold Chart card has appropriate
cartography.
Visit our website at www.raymarine.com.
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