Troubleshooting - SMA DATA MANAGER M Operating Manual

10 Troubleshooting

10 Troubleshooting
Answers to frequently asked questions can be found in the tab FAQ on the product page at
www.SMA-Solar.com.
Problem
Obsolete or incorrect mea-
sured values are displayed.
Not all devices are being
detected.
The Data Manager user in-
terface cannot be called up.
60 EDMM-10-BE-en-27
Cause and corrective measures
Connection to VPN or Internet is disrupted.
• Ensure that the network cable is connected correctly and that
the network port Link LED is glowing.
or
• Check the status of the connected devices in the device
overview in Sunny Portal.
The energy meter is connected incorrectly.
• Connect the energy meter correctly (see energy meter manual).
or
• Swap the channels for purchased-electricity and feed-in meters
in the meter configuration on the user interface.
or
• In the meter configuration on the user interface select an
inverse profile.
The display in your web browser is not updated.
• Reload the page in your web browser.
Not all devices are in operation.
• Ensure that all devices are in operation.
There are too many devices in the system.
• Ensure that no more than permissible devices are in the system.
The network configuration of the local network is incorrect.
• Ensure that the network configuration is correct. SMA Solar
Technology AG recommends automatic network configuration.
The reaction time of some devices exceeds the device search
time.
• Register all found devices. Then carry out another device
search and register the remaining devices.
The firmware has been updated to a newer version.
• After a firmware update, errors may arise when restarting the
products. Reset the product to the default settings. To do so,
press and hold down the function button for 15 to 20 seconds.
This will also reset all of the data in the product.
SMA Solar Technology AG
Operating manual