Time And Material Service - Canon imagePROGRAF iPF850 Service Manual

Canon
b)
2.

Time and Material Service

If there is no Service Provider of record, CITS will help the end-user over
the telephone to diagnose any problems with the machine first. If
telephone-based troubleshooting fails to resolve the problem, CITS will
dispatch a third-party organization to provide on-site service.
The end-user will be charged a time and materials rate for on-site
service.
imagePROGRAF iPF850/iPF840/iPF830 Service Guide
eCarePAK Extended Service Plan
(1) Purchasing an eCarePAK Extended Service Plan
A customer (end-user) can purchase an eCarePAK Extended
Service Plan from the Authorized Servicer or reseller who sold
them the machine. Only an Authorized Servicer or distributor
can purchase an eCarePAK from Canon.
eCarePAK orders must contain the following information:
•
Reseller's e-mail address, name, and address
•
Customer's e-mail address, name, and address
•
The device's model number, serial number, and
purchase date
(2) Registering an eCarePAK Extended Service Plan
Canon USA registers each eCarePAK, and provides the
customer with the terms and conditions that pertain to their
purchased eCarePAK Extended Service Plan via U.S. Mail.
Note: Any questions on eCarePAKs should be asked via e-
mail message to ecarepak_support@cusa.canon.com.
imagePROGRAF iPF850/iPF840/iPF830 Service Guide
July 2015
Page 29