Post Warranty Support; Carepak Extended Service Plan; Dealer Or Authorized Service Provider Maintenance Agreement; Time And Material Service - Canon imageprograf IPF6400S Service Manual

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C.

Post Warranty Support

If a Customer calls CITS for service after the product warranty has expired,
the customer will be instructed to contact the dealer registered to their
product under the ASCR Program (that is if the dealer had previously
selected either Dispatch by CITS or the Warranty Marketing Program).
D.

CarePAK Extended Service Plan

Canon CarePAK Extended Service Plans are available for the customer to
extend the printer warranty period beyond the one (1) year limited
warranty. Extended Service Plans are available to the customer, if the
Dealer or Reseller is unable to, or chooses not to provide post-warranty
service.
With the CarePAK Extended Service Plan, the customer will receive toll-
free telephone support; and if needed, on-site service for their Canon
product for the duration of the extended coverage. Extended coverage
plans are available with either a one (1) year or two (2) year extended
coverage.
Note: CarePAK coverage cannot be extended beyond the original term
purchased.
The CarePAK Extended Service Plan (one (1) year or two (2) year) must
be purchased during the printer warranty period and goes into effect on the
day the original printer warranty expires. It does not include extended
coverage for any consumables, such as paper or ink cartridges.
E.

Dealer or Authorized Service Provider Maintenance Agreement

A Dealer or Authorized Service Provider may create a Maintenance
Agreement to provide post-warranty service and support to their customers
by referencing the link
F.

Time and Material Service

If a Customer calls CITS for service after the product warranty has expired
(and an Extended Service Plan was not purchased), or the Extended
Service Plan has expired, the CITS Help Desk will diagnose the problem,
and determine if on-site service dispatch is required:
• The customer will be instructed to contact the Authorized Service
Provider registered to their product under the ASCR Program (if the
dealer selected Dispatch by CITS). The Authorized Service provider
may charge the end-user for time and materials for each on-site service
visit.
• If the product is not registered under the ASCR Program (as Dispatch
by CITS), CITS will dispatch a third-party service company and the end-
user will be charged for time and materials for each on-site service visit.
imagePROGRAF iPF6400S Service Guide
imagePROGRAF iPF6400S Service Guide
Authorized Servicer Offerings
(Page 21).
September 2013
Page 29

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