Time And Material Service - Canon imageclass LBP6780DN Service Manual

b. eCarePAK Extended Service Plan
1. Purchasing an eCarePAK Extended Service Plan
2. Registering an eCarePAK Extended Service Plan

2. Time and Material Service

If a customer calls CITS for service after the product warranty has
expired, and an Extended Service Plan was not purchased, or the
Extended Service Plan has expired, the CITS help desk will diagnose the
problem.
If service is required, the CITS help desk will provide the end-user with the
contact information of the Authorized Servicer of record. The Authorized
Servicer may charge the end-user for time and materials every time
service is provided.
If the product is not registered under the ASCR system, CITS will dispatch
a third-party service provider, and the end-user will be charged for time
and materials.
imageCLASS LBP6780dn Service Guide for Authorized Servicers
A customer (end-user) can purchase an eCarePAK Extended
Service Plan from the dealer or reseller who sold them the
machine. Only an authorized dealer or distributor can purchase an
eCarePAK from Canon.
eCarePAK orders must contain the following information:
• Reseller's e-mail address, name, and address
• Customer's e-mail address, name, and address
• The device's model number, serial number, and purchase date
Canon USA registers each eCarePAK, and provides the customer
with the terms and conditions that pertain to their purchased
eCarePAK Extended Service Plan via U.S. Mail.
Note: Any questions on eCarePAKs should be asked via e-mail
message to ecarepak_support@cusa.canon.com.
January 2013
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