Viii. Suggested End-User Customer Service Offerings; End User Limited Warranty Support; Canon Imageprograf Large Format Printer Limited Warranty; Canon Imageprograf Printhead Limited Warranty - Canon imagePROGRAF iPF6400SE Service Manual

VIII. Suggested End-User Customer Service Offerings

A.

End User Limited Warranty Support

1.

Canon imagePROGRAF Large Format Printer Limited Warranty

The imagePROGRAF Large Format Printer Limited Warranty is effective
for a period of one (1) year following delivery to the original purchaser.
This warranty covers the Canon brand product and accessories.
Note: No warranty is given for any consumables, such as paper or ink
cartridges.
For detailed warranty information, please refer to the
imagePROGRAF Large Format Printer Limited Warranty,
2.

Canon imagePROGRAF Printhead Limited Warranty

The Canon imagePROGRAF Printhead Limited Warranty is effective for
a period of one (1) year after delivery to the original purchaser or for the
period that the "Head Lot" Number of the Printhead as displayed in the
"Status Display" of the "Status Monitor Utility" has a last character of "a",
whichever period expires first.
For detailed warranty information, please refer to the
imagePROGRAF Printhead Limited Warranty,
B.

On-Site Service

The CITS Help Desk will diagnose end-users problems related to the product.
If telephone based troubleshooting cannot resolve the problem, the CITS
Help Desk will dispatch the Service Provider of record in order to provide an
on-site service call. If there is no Service Provider of record, CITS will
dispatch a third-party organization to provide on-site service.
C.

Post Warranty Support

If a Customer calls CITS for service after the product warranty has expired,
the customer will be instructed to contact the dealer registered to their product
under the ASCR Program (if the dealer selected either Dispatch by CITS or
the Warranty Marketing Program). If the dealer did not make the selection,
the customer will be offered Time and Material Service.
D.

Time and Material Service

If a Customer calls CITS for service after the product warranty has expired
(and an Extended Service Plan was not purchased), or the Extended Service
Plan has expired, the CITS Help Desk will diagnose the problem, and
determine if on-site service dispatch is required:
imagePROGRAF iPF6400SE Service Guide
imagePROGRAF iPF6400SE Service Guide
page 37.
Canon
page 36.
Canon
February 2014
Page 27