Warranty Reimbursement Program; Dispatch By Cits - Canon imagePROGRAF iPF850 Service Manual

Canon
Figure 11 - CNA Warranty Credit Inquiry
To check the status of the e-Tag warranty claims already submitted:
Go to the e-Tag Warranty Claim Console, as shown at the bottom of the
screen shot in
enables you to check the status of your claims. To view the details of the
e-Tag limited warranty claim form, double-click any record.
Note: e-Tag warranty claims are connected to the e-Support ID number that
is entered. Therefore, it is highly recommended that only one person enter
and manage the e-Tag warranty claims from your organization.
C. Warranty Reimbursement Program
The two warranty reimbursement programs available for service providers are
Dispatch by CITS or the Warranty Marketing Program. Both programs require
the customer's serial number be registered with the ASCR system.
1.

Dispatch by CITS

Dispatch by CITS is available to ASCR registered customers where the
Warranty Marketing Program option has not been selected.
End-User support is managed by CITS to dispatch the Authorized
Servicer of record. To obtain reimbursement for service delivered during
the end-user warranty, your organization must be dispatched by CITS.
For this to occur, the end-user must contact CITS first to attempt all
user-performed service remedies. If these remedies do not resolve the
problem, the Authorized Servicer of record is dispatched. See the ASCR
Registration Process on page 30.
On-site service labor compensation of $155.00 per incident is
automatically issued to the dispatched Authorized Servicer (your
company) once the service call has been closed with CITS. Defective
parts reimbursement will be issued upon receipt of an e-Tag claim with
the defective part.
Warranty labor compensation is made on a "per incident" basis,
regardless of the number of visits required to resolve the problem.
imagePROGRAF iPF850/iPF840/iPF830 Service Guide
imagePROGRAF iPF850/iPF840/iPF830 Service Guide
Figure 8 - e-Support e-Tag Claim Console. This console
July 2015
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