Authorized Servicer Offerings; Authorized Servicer Customer Registration System; Ascr Registration Process; Replacement Inventory - Canon imagePROGRAF iPF850 Service Manual

Canon
VII. Authorized Servicer Offerings
The Authorized Servicer program enables Canon distribution product resellers to
become Authorized Servicers (authorized to service the Canon products they
resell). Refer to the Authorized Servicer Program Guide, found in the Download
Center of the e-Support Center Web Site
USA's business processes and the resources that are available to assist you.
Canon USA's Engineering Services and Solutions Division's Business Relations
and Administration department is available to answer questions regarding the
Authorized Servicer program. The Business Relations and Administration
department can be contacted at 1-631-330-2335, Monday through Friday, 9 A.M.
to 5 P.M. EST.
A.

Authorized Servicer Customer Registration System

The ASCR system is used to link the customer's product serial number to
their Authorized Servicer. If a customer contacts the CITS help desk, and
service is required (warranty or post-warranty), the Authorized Servicer who is
registered to that customer's product is dispatched (referred).
The Authorized Servicer must register the customer's product serial number
in the ASCR system to be eligible for warranty reimbursement.
B.

ASCR Registration Process

The ASCR system can be accessed through the Warranty section of the
e-Support Center Web
New Registration Record" to enter each serial number for which you intend to
provide service and support.
Registration of your customer's product serial numbers to your service
organization as "Dispatch by CITS" will have all end-user calls to CITS, for
Carry-In Service and support, referred directly to your organization.
Products not registered with the ASCR registration process default to a
support model, where CITS refers a third party service provider to provide on-
site service.
Note: Do not enter a serial number for any products that you cannot service.
By entering the customer's product serial number, you agree to be dispatched
by CITS if a registered customer contacts CITS and requires service
C. Replacement Inventory
The Authorized Servicer's product serial numbers for replacement inventory
must be registered using the ASCR system. Registration of replacement
inventory ensures that calls to CITS, in the event that replaced products
require service, dispatches your service organization to service the product.
imagePROGRAF iPF850/iPF840/iPF830 Service Guide
imagePROGRAF iPF850/iPF840/iPF830 Service Guide
for details to become familiar with Canon
Site. Select the "ASCR" tab, and then select "Create
July 2015
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