Quantum Scalar 1000 Reference Manual page 206

List Color
In Process Yellow
Closed Green
In the Properties area of the pane, the ticket properties are shown for the selected problem report.
Field/Button Icon
ID
Originator
Telephone
Priority
Description
Status, All problems
Status, Opened
Status, Suspended
Status, Closed
Start Repair
Under Repair
Close
History
Remove
Wizard
Help
190
This color indicates that a CE is working on the problem.
This color indicates a solved problem, and the ticket has been closed.
Operation
Supplied The ticket ID (generated by the Scalar DLC software or applied
manually by the CE).
Supplied The ticket originator.
Supplied The originator's phone number.
Supplied The problem priority selected by the originator.
Supplied The brief description of the problem entered by the originator.
Check Display all problems.
Check Display all opened problems.
Check Display all suspended problems.
Check Display all closed problems.
Click Display the Start Repair dialog (for the opened tickets only).
See Figure 133
Click Display the Repair dialog (for the suspended or in process
tickets only). See
Click Close ticket (for the opened or suspended tickets only).
Click Display the History pane. See
Click Remove ticket (for the closed tickets only).
Click Launch the Ticket wizard. Refer to
Click Open online help for the current pane.
Description
Description
on page 191.
Figure 134 on page 192.
Figure 137
Create Ticket
on page 194.
on page 40.
Service Tab