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FAQ
Q6. The system cannot record, why?
a.
Make sure the HDD was formatted prior to use.
b.
The record schedule has not been set in manual record mode. Please refer to 7.3.2 Record Schedule Configuration for details.
c.
Maybe HDD is full and thus the DVR is not able to record. Check HDD information from Disk Management and if required, please enable the
recycle function (please see 7.1.2 Advanced Configuration for details).
d.
There is no disk but cameras in the disk group, so please add at least one disk to the group. Refer to 7.5.1 Storage Mode Configuration for
details.
e.
The HDD could have gone bad. Please contact tech support.
Q7. Fail to access the DVR remotely through IE.
a.
Please make sure the IE version is IE8 or above.
b.
Please check whether the PC has enabled the firewall or installed the antivirus software. Please try to access the DVR again after you disable
the firewall and stop the antivirus software.
c.
Allow & block list may have been set in Account and Authority setting. The PC of which the IP address is in the block list or out of the allow list
cannot access the DVR remotely.
Q8. ActiveX control cannot be downloaded. What can I do?
a.
IE browser blocks ActiveX control. Please do setup as per the steps mentioned below.
① Open IE browser. Click
Internet Options.
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DVR User Manual
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