Polycom iPower 600 User Manual page 67

iPower Collaboration System Tips and Troubleshooting
62
Problem
ImageShare capture feature is not
working (no thumbnail)
Pushing the blue Selection button
does not display the laptop content
Corrective Action
• Make sure that all cables to and from the
ImageShare device are correctly installed and
secure.
• Make sure that the laptop screen has been
sent to the ImageShare device by enabling
your laptop to send to an external screen (as
you would do if you connected a projector to
your laptop). Note that an icon for the laptop
is added to the People and Content list.
• Restart the collaboration system.
• From the Hardware Diagnostics application,
start Automated Testing.
- If the test passes, from the Hardware
Diagnostics application, start Test Video;
select the appropriate Video Source option;
if the video image does not appear, call for
service.
- If the test fails, call for service.
• Choose the ImageShare device on the
People and Content list.
• If the ImageShare device becomes the
Content source:
- Make sure that all cables to and from the
ImageShare device are correctly installed
and secure.
- Make sure that the laptop settings are
correct.
- Make sure that the laptop is recognized as
the source of input.
• If the ImageShare device does not become
the Content source, restart the collaboration
system.
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