Polycom iPower 600 User Manual page 53

iPower Collaboration System Tips and Troubleshooting
48
Problem
Remote control is not working
ISDN or voice number is displayed
incorrectly in the "To call this
system" field
Corrective Action
• Make sure that the keyboard and remote
control are not being used at the same time.
You can't use both infrared devices
simultaneously.
• Make sure that the infrared path from the
remote control to the infrared receiver at the
base of the main camera is not blocked.
• Make sure that the remote control contains
fresh batteries.
- Check the remote control batteries at least
every two months with the Hardware
Diagnostics application.
- Enable Readiness Monitoring in
AdminTools. The iPower system will receive
a message when the batteries are low.
• Make sure that the camera can detect the
infrared signal. Get close to the camera, then
point the keyboard at the camera. Watch the
local video and see if flashing is visible from
the keyboard.
• If the remote control still doesn't work, restart
the system.
• Make sure that your location information is
correct. To correct the local area code or city
code:
- Choose Start>Settings>Control
Panel>Telephony.
- On the My Location page, type the correct
code.
- On the My Location page, in the I am in
field, choose the country.
- Click OK to close the Dialing Properties
dialog box.
• Enter your local numbers without the area
code or city code, in AdminTools.
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