Polycom iPower 600 User Manual
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Polycom iPower 600 User Manual

Polycom iPower 600 User Manual

Polycom ipower 600: user guide
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iPower Collaboration System
Tips and Troubleshooting
VS4000 User's Guide

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Summary of Contents for Polycom iPower 600

  • Page 1 iPower Collaboration System Tips and Troubleshooting VS4000 User’s Guide...
  • Page 2 All other product and company names are the trademarks or registered trademarks of their respective owners. The information contained in this document is subject to change without notice. Polycom assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material. Nor does Polycom make any commitment to update the information contained in this document.

  • Page 3: Table Of Contents

    600 System... 5 iPower 900 System... 5 Remote Control Devices ... 5 iPower 9000 System... 5 iPower 600 and iPower 900 Systems ... 6 PowerMic ... 7 ImageShare or ImageShare II... 7 iPower 9000 and iPower 600 Systems ... 7 iPower 900 System...
  • Page 4 Restoring the System...28 Getting Ready to Reinstall ...28 Reinstalling the iPower System...28 iPower 9000 and iPower 900 Systems ...29 iPower 600 System ...29 Chapter 4 - Tips for Tasks You Do Regularly Adding Applications...32 Monitoring System Statistics ...32 Viewing Detailed System Statistics ...32 Viewing the Configuration Summary...34...

  • Page 5: About This Guide

    Chapter 5, “Tips for Helping Users.”) For support or service, please contact your Polycom service provider or call Polycom Technical Support. You can find phone numbers for Technical Support in your area, as well as the latest product information, at the Polycom web site, www.polycom.com...

  • Page 6: Chapter 1 - Presenting The Polycom Ipower Systems

    Three versions of the iPower system are available: the iPower 9000, the iPower 600, and the iPower 900.
  • Page 7 19-inch (48.26 cm) equipment rack, on top of a desk or credenza, or in a cart. The iPower 600 system comes in a unique package. You can install it as an all-in-one appliance, so that it conveniently fits on top of a traditional monitor.

  • Page 8: Standard Hardware Components

    600 System The computer box is known as the computer unit for the iPower 600 system. The power button on the iPower 600 is located on the side of the computer unit. The connection panel is at the rear.

  • Page 9: Ipower 900 System

    You can also use either camera as an auxiliary camera. The PowerCam Plus features the Automatic Camera Pointing (ACP) mechanism. When you enable ACP, the camera uses the built-in ACP microphone to automatically locate and frame the speaker. ™ PowerCam Plus Plus or the PowerCam as its PowerCam www.polycom.com...

  • Page 10: Ipower 600 System

    Chapter 1 - Presenting the Polycom iPower Systems iPower 600 System The iPower 600 system uses the Camera and Microphone module as its standard main camera and microphone. The standard main camera is a pan-tilt-zoom (PTZ) camera, which utilizes the Automatic Camera Pointing (ACP) mechanism.

  • Page 11: Ipower 600 And Ipower 900 Systems

    600 and iPower 900 Systems You can use the keyboard for the iPower 600 and iPower 900 systems for both administrative and user tasks. It includes the standard keyboard character buttons and an integrated trackball;...

  • Page 12: Powermic

    Chapter 1 - Presenting the Polycom iPower Systems PowerMic All the iPower systems use the PowerMic up to a total of eight PowerMic microphones with your iPower 9000, and up to four with your iPower 600 and iPower 900. ImageShare or ImageShare II...

  • Page 13: Optional Hardware Components

    The display’s picture-in-picture (PIP) window is an area on the screen that is usually used to show the image you are sending to the other call participants. www.polycom.com...

  • Page 14: Cart

    Chapter 1 - Presenting the Polycom iPower Systems If your system has two displays, one must be an SVGA/XGA display and the other an NTSC/PAL display. In systems with two displays, you view People on the NTSC/PAL display and view Content, such as reports and presentations, on the SVGA/XGA display.

  • Page 15: Vcr

    Collaboration System Tips and Troubleshooting For the iPower 600 system, you can use a camera other than the standard Camera and Microphone Module as the main camera. You can also add a document camera. You can add one or two VCRs to any of the iPower systems so that users can play videotapes during calls or create videotapes of meetings.

  • Page 16: Standard Software Applications

    ImageShare or ImageShare II device, and then connecting the ImageShare or ImageShare II to your system’s computer box. Or, with the iPower 600, you can directly connect a laptop to the computer unit; however, you must provide your own audio and VGA cables.

  • Page 17: Optional Software Applications

    Monitor general system information such as network interface status and call status, receive notification when an iPower user needs help, and send and receive messages from users. Conduct online meetings and share information, files, applications, or documents with other WebOffice users. ® applications, such as www.polycom.com...

  • Page 18: Chapter 2 - Admintools Roadmap

    For complete information about any of these tasks, view the AdminTools help. To access this help, press the Note keyboard, or click To access AdminTools: Choose © Polycom, Inc. AdminTools Roadmap button on the remote control, press HELP when you are within the AdminTools application. Help Start>Programs>Polycom iPower>Administrator Information>AdminTools...

  • Page 19: Customizing The System

    General People and Content List Configuration tab QoS tab Utilities WebOffice tab Then Click... Adapter/NAT/Port Range General Call Preferences tab General Logon and Security tab General Logon and Security tab General Logoff and Standby tab General Locked Settings tab www.polycom.com...

  • Page 20: Configuring Network Use

    Set the audio algorithm for ISDN calls Set the audio algorithm for LAN calls Configure Automatic Gain Control (AGC) for auxiliary audio Configure the microphones Define the number of speakers © Polycom, Inc. To Do This... First click... To Do This... First Click... Then click...

  • Page 21: Configuring Video

    Cameras and Video Sources tab Video Camera Control and VCR General Monitor tab Video Camera Control and VCR Then Click... Streaming tab Streaming tab Then Click... Directory Local Directory tab Directory Central Directory Server Setup tab Directory ILS Registration tab www.polycom.com...

  • Page 22: Polycom, Inc. Maintaining The System

    Configure the system for SNMP management Set up the Global Management System on an iPower system Disable the Global Management System on an iPower system © Polycom, Inc. To Do This... First Click... To Do This... First Click... To Do This...

  • Page 23: Configuring Multipoint Conferencing

    Collaboration System Tips and Troubleshooting Configuring Multipoint Conferencing Allow multipoint conferences Set the default video display for internal multipoint Set the audio and video preferences for internal multipoint To Do This... Click... Multipoint Multipoint Multipoint www.polycom.com...

  • Page 24: Chapter 3 - Tips For Tasks You Do Rarely

    Setting Up Additional Software — Describes additional software that you may install with your system, such as remote management software, Document Servers, PathNavigator Conference-on-Demand, and the Polycom Global Management System. Restoring the System — Describes how to reinstall the iPower system software.

  • Page 25: Setting Up User Accounts For Standard Windows Logon

    Conference-on-Demand, and Polycom WebOffice. Remote Management Software Three remote management software applications are available with the iPower system: WebRemote, SNMP Management, and the Polycom Global Management System. WebRemote Before you use WebRemote, you must configure your iPower system to use it. If...
  • Page 26 AdminTools Diagnostics System State Statistics Alarms Help For more information about WebRemote, see the WebRemote online help. © Polycom, Inc. button on the remote control, press HELP ® Navigator 4.6 or higher WebRemote. Click... Access the iPower system Collaboration application.

  • Page 27: Snmp Management

    Global Management System The Polycom Global Management System is a web-based software application that provides centralized video network management. As long as you have a web browser, you can use the Global Management System with the iPower system to monitor and maintain local and remote videoconferencing systems and networks from anywhere in the world.
  • Page 28 Click When you enable the Global Management System, you can designate the Polycom Global Directory as one of the Central Directories. For more information about this and about the Global Management System in general, see the Global Management System documentation.

  • Page 29: Document Servers

    For additional information, see the AdminTools online help. To access this help, press the keyboard, or click ® Pentium processor icon. button on the remote control, press HELP when you are within the AdminTools application. Help Install on the www.polycom.com...

  • Page 30: Pathnavigator Conference-On-Demand

    • • • PathNavigator Conference-on-Demand PathNavigator Conference-on-Demand works in conjunction with a Polycom PathNavigator call processing server and allows users to: Select multiple ISDN and LAN addresses from a single directory to make a multipoint call in a single step.

  • Page 31: Weboffice

    WebOffice Polycom WebOffice enables iPower users to use their web browsers to conduct online meetings and to share information, files, applications, or documents with other WebOffice users. WebOffice also provides instant messaging capabilities. option.
  • Page 32 If your WebOffice service is configured to require a registration key, you Click Confirm the password that you specified. To access WebOffice from an iPower system: Click on the © Polycom, Inc. Utilities tab. WebOffice check box. Use Polycom WebOffice...

  • Page 33: Restoring The System

    Restoring the System When you restore the iPower system, the system is returned to its original factory state. You should only restore the system when directed by a Polycom support representative. For a list of system default settings, see Appendix A, “System Default Settings.”...

  • Page 34: Ipower 9000 And Ipower 900 Systems

    Copy your Local Directory data back to iPower 600 System To reinstall an iPower 600 system: Power off the iPower 600 system. © Polycom, Inc. For iPower 9000 systems, insert the CD marked Disk 1 of 2 into the CD-ROM drive, and then power on the system.
  • Page 35 Factory Default Reload . (Note that the text in this dialog box may be in English, even if icon and select My Computer Startup and Recovery check box and then click Enter. Return to OS Choices Menu C:\Program Files\PictureTel\vcs\tsdir.ini www.polycom.com , and...

  • Page 36: Chapter 4 - Tips For Tasks You Do Regularly

    Accessing and Viewing Logs — Lists the log files available from Operating Statistics, Hardware Diagnostics, and Windows. Setting Up Virus Protection — Provides information on protecting the iPower system from computer viruses. Conserving Disk Space — Provides information on saving space on the iPower hard drive. © Polycom, Inc. www.polycom.com...

  • Page 37: Adding Applications

    To extend your users’ collaboration effectiveness, install the software applications you think users will use most often to create or edit documents. For the iPower 600, install applications on the drive. To install software applications, follow the same procedure as you would to install a software application on a typical PC running Microsoft Windows.
  • Page 38 Configuration Summary Running Loopback Tests Logging Preferences © Polycom, Inc. Start >Programs>Polycom iPower>Administrator Information>Operating Category Displays the total number of calls, total time of calls, and total number of remote control and camera commands issued. Displays information about H.323 calls on seven pages (State, Video, Audio, Video Channel, Audio Channel, Control Data, and Channel).

  • Page 39: Viewing The Configuration Summary

    Click Choose a tab to view detailed information. General ISDN Video Audio Start >Programs>Polycom iPower>Administrator Information>Operating Configuration Summary Page Provides details related to System Information, Call Preferences, Logon and Security, Logoff and Standby, and Monitor. Provides details related to ISDN, Advanced ISDN Configuration, ISDN Bandwidth, ISDN Setup, IMUX Setup, and Gateway Setup.

  • Page 40: Viewing Statistics For The Current Call

    The Conference Statistics screen provides general information on system performance for the current call. To display the Conference Statistics screen: Double-click the round system tray at the bottom of the screen. © Polycom, Inc. Page Provides details related to Directory Options, Central Directory Server Setup, and ILS Registration.

  • Page 41: Accessing And Viewing Logs

    Hardware Diagnostics Error Log — Tracks information generated by the Hardware Diagnostics application. This log file is designed to be copied onto a diskette and then sent to Polycom for analysis, should you encounter problems you can’t resolve. This log is intended for use by Polycom, not end users.

  • Page 42: Setting Up Virus Protection

    Check with your network administrator for security procedures. The iPower 900 system version 3.0.0 or higher and all versions of the iPower 9000 and iPower 600 system use the multi-language version of Windows 2000. When Note you download language-specific Microsoft patches, always use the English-language version even if you run your system in another language.
  • Page 43 Collaboration System Tips and Troubleshooting Check for unwanted files in the following places: Received files Document Server documents Documents placed on the hard drive www.polycom.com...

  • Page 44: Chapter 5 - Tips For Helping Users

    The iPower Collaboration System Quick Tips Sheet provides basic system information that users can quickly refer to when using the iPower system. This sheet is available as a PDF file on the iPower Documentation CD. Polycom encourages you to send this PDF file by email to video collaboration users throughout your organization.

  • Page 45: Customizing The "Getting Started Guide

    Microsoft Word version of this document according to your particular collaboration environment. At a minimum, Polycom recommends that you add information that is specific to your site in the “Site Info” section, such as a name and phone number for users to call if they have trouble using the system.

  • Page 46: Making Sure Users Know How To Contact The System Administrator

    To ensure that users can easily contact you: Add your name and number to the “Site Info” section of the Getting Started Guide and then distribute it to users. © Polycom, Inc. Lets you enter information about... The name of the room where the iPower system resides.

  • Page 47: Finding Information In The Documentation

    Help Refer to... Preparing Your Network for Collaboration Product Regulatory Information • Easy Install Poster (for iPower 9000 or iPower 600) • Installing the iPower 900 System (for iPower 900) Getting Started Guide Quick Tips Sheet Tips and Troubleshooting on the keyboard when you Located on the...
  • Page 48 Licensing Agreement AdminTools Help Collaboration Help Operating Statistics Help Located on the... iPower Documentation CD Polycom web site at www.polycom.com iPower Documentation CD Polycom web site at www.polycom.com iPower Documentation CD Polycom web site at www.polycom.com iPower Documentation CD Polycom web site at www.polycom.com iPower Documentation CD Polycom web site at www.polycom.com...
  • Page 49 Observe usage notes and other release information Refer to... Hardware Diagnostics Help WebRemote Help iPower Document Server Help (optional) iPower Network Manager Help (optional) iPower Software Release Bulletin Located on the... Online Online Online Online Polycom web site at www.polycom.com www.polycom.com...

  • Page 50: Chapter 6 - Troubleshooting Tips

    This chapter contains information about how to troubleshoot problems with the iPower system. For support or service, please contact your Polycom service provider or call Polycom Technical Support. You can find phone numbers for Technical Support in your area at the Polycom Web site,...

  • Page 51: Solving Installation Problems

    - Check the Windows Event Viewer, either on the local system or from a remote PC. Note • Restart the system. If the problem persists, call for service. Corrective Action Corrective Action A splash screen that does not move indicates bad hardware. www.polycom.com...

  • Page 52: Solving General System Problems

    Chapter 6 - Troubleshooting Tips Solving General System Problems Parts of the system are not working Keyboard is not working © Polycom, Inc. Problem • Make sure that all cables are correctly installed and secure. • Make sure that all power cables are plugged into a power source (cart power strip, wall outlet, or uninterruptible power supply).
  • Page 53 - On the My Location page, in the I am in field, choose the country. - Click OK to close the Dialing Properties dialog box. • Enter your local numbers without the area code or city code, in AdminTools. Corrective Action www.polycom.com...

  • Page 54: Solving Network Problems

    Network cable unplugged or network configured improperly Readiness message: ISDN cable is unplugged or the ISDN line is not active © Polycom, Inc. Problem • Double-click the exclamation mark icon in the system tray to view the Readiness message. •...
  • Page 55 • Verify that the far-end system is in working order. Telephone the far-end site and find out if the system is turned on and is functioning properly. Corrective Action A No ISDN Channel message may...
  • Page 56 - To find out if the problem exists in one direction only, ask the person at the far-end site to call your system. - Telephone the far end and find out if the system is turned on and is functioning properly. Ask whether the far-end system is behind an IP network firewall.
  • Page 57 1. From the Hardware Diagnostics application, click Test ISDN Lines. If a line does not reach the active state, make sure that it is connected properly. See the iPower installation documentation for information about how to connect ISDN lines. Corrective Action www.polycom.com...
  • Page 58 The call connects at less than the requested rate; the system displays “Call connected at maximum available rate” © Polycom, Inc. Problem 2. If all ISDN lines activate, close the Hardware Diagnostics application and start the Collaboration application. 3. If you still have call problems and your...
  • Page 59 3. If you still have call problems and your switch type is DMS100, NI1, 5ESS G3, or 5ESS Multipoint, you may have a problem registering your SPIDs with the network. From the Operating Statistics application, check your ISDN configuration or contact your network provider. Corrective Action www.polycom.com...

  • Page 60: Solving Video Problems

    Chapter 6 - Troubleshooting Tips Solving Video Problems Far-end receives or transmits poor video Poor local (near-end) video © Polycom, Inc. Problem • Double-click the Statistics icon on the taskbar in the lower right-hand corner of the screen. Check the video statistics.
  • Page 61 Check the brightness setting on the monitor to be sure that it is not set to one extreme or the other. Corrective Action If you use a screen resolution of 1024x768, make sure the refresh frequency is set to 75 Hz or lower. www.polycom.com...
  • Page 62 Chapter 6 - Troubleshooting Tips Cannot control the camera using the remote or keyboard No video (NTSC or PAL) output © Polycom, Inc. Problem • From the Hardware Diagnostics application, start Automated Testing. - If the test passes, from the Hardware Diagnostics application, click Test Video and select the video source.
  • Page 63 3. Play a known good VCR tape again. If the tape still will not play, call for service. Corrective Action An ISDN line sends signals on one or more B channels. If the call is using only one channel, the video image becomes slow. Conference Statistics icon on www.polycom.com...

  • Page 64: Solving Audio Problems

    Far-end participants cannot hear Cannot hear the far-end participants Poor audio from the far-end system (continued on next page) © Polycom, Inc. Problem • Make sure that the near end has not muted the call. A mute icon bar when the call is muted.
  • Page 65 If this is a custom audio system, try to bypass AGC and Echo Cancellation and revert back to the PowerMic to see if the symptoms persist. • From the Operating Statistics application, check the audio settings. • From the Operating Statistics application, check the audio settings. Corrective Action www.polycom.com...

  • Page 66: Solving Imageshare And Imageshare Ii Problems

    Data or images will not pass through the Monitor or VGA In connector of the ImageShare device Projector connected to the ImageShare is not displaying output © Polycom, Inc. Problem • Make sure that all cables to and from the ImageShare device are correctly installed and secure.
  • Page 67 - Make sure that the laptop settings are correct. - Make sure that the laptop is recognized as the source of input. • If the ImageShare device does not become the Content source, restart the collaboration system. Corrective Action www.polycom.com...

  • Page 68: Appendix A - System Default Settings

    Components to monitor Countdown for Display number last dialed Dual Images Encoding law for G.711 ISDN bandwidth: Default ISDN bandwidth: Premium ISDN bandwidth: Standard © Polycom, Inc. System Default Settings Option Default Setting Enabled Enabled Enabled Disabled in Italy Enabled in all other countries...
  • Page 69 Enabled Unknown Unknown Normal Bottom right Disabled Enabled for Euro ISDN, NET3 (Taiwan), and VN3 Disabled for all other dialects Disabled Enabled Enabled Enabled Enabled None Line 4 One VCR (for both recording and playback) Automatic Automatic Default Setting www.polycom.com...
  • Page 70 Call Log, description of 36 camera adding additional 9 configuring behavior of 16 description of 4 documentation about 43 iPower 600 5 iPower 900 5 iPower 9000 4 setting up sources of 16 solving problems with 57 Camera and Microphone module 5 cart, description of 9 Central Directory.
  • Page 71 11 description of Error Log 36 documentation about 44 headset, adding to iPower system 11 help, list of online help systems 42 ImageShare documentation about 43 iPower 600 7 iPower 900 7 iPower 9000 7 solving problems with 61 www.polycom.com...
  • Page 72 42 hardware components, optional 8 hardware components, standard 3 ImageShare or ImageShare II 7 installation documentation about 42 iPower 600 description 2 iPower 900 description 2 iPower 9000 description 2 monitoring system statistics 32 providing users with information 39...
  • Page 73 People and Content list, adding applications to 14 picture-in-picture (PIP). See PIP changing position of 14 description of 8 Index-4 Polycom iPower system. See iPower system Polycom Technical Support v port range, configuring 14 PowerCam Plus description of 4 documentation about 43...
  • Page 74 14 setting up virus protection 37 Security Log 36 serial devices, adding to iPower system 10 server. See Document Server service, contacting Polycom v settings, locking 14 Setup Wizard, description of 11 SNMP management adding iPower Network Manager 22...
  • Page 75 18 setting up video sources 16 solving problems with 55 virus, setting up protection against 37 Vortex, adding to iPower system 11 Web site, Polycom v WebOffice accessing 27 description of 26 WebRemote configuring system for 17...

This manual is also suitable for:

Ipower 685Ipower 680Ipower 9000Ipower 9400Ipower 9800Ipower 900

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