Polycom iPower 600 User Manual page 62

Chapter 6 - Troubleshooting Tips
© Polycom, Inc.
Problem
Cannot control the camera using the
remote or keyboard
No video (NTSC or PAL) output
Corrective Action
• From the Hardware Diagnostics application,
start Automated Testing.
- If the test passes, from the Hardware
Diagnostics application, click Test Video
and select the video source. If the source is
detected, attempt to control the camera.
- If the test fails, call for service.
• If you still cannot control the camera, turn off
the camera and do the following:
- Unplug the camera cable(s) and plug them
in again
- Replace the video cable
- Change the cable connections
• Make sure that other commands from the
remote control and keyboard work.
• If the problem persists, call for service.
The NTSC/PAL monitor is used only if
in a call. If the system is not in a call,
Note this monitor will not display video.
• Make sure that all cables to and from the
NTSC or PAL monitor are correctly installed
and secure, and that the monitor power is on.
• From the Operating Statistics or AdminTools
application, check the system configuration
for the NTSC or PAL settings. If appropriate,
enable dual-monitor use and restart the
collaboration system.
• Make sure the far-end is sending video by
checking the Receive field in Conference
Statistics. (Conference Statistics verifies that
you are receiving video from the far-end.)
• From the Hardware Diagnostics application,
start Automated Testing.
- If the test passes, click Test Video and
select the NTSC Color Bar video source. If
the color bar does not appear on the
NTSC/PAL monitor, call for service.
- If the test fails, call for service.
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