Polycom iPower 600 User Manual page 4

iPower Collaboration System Tips and Troubleshooting
Chapter 3 - Tips for Tasks You Do Rarely
Setting Up the Log On Process ................................................................................................................19
Choosing Logon Options ..................................................................................................................19
Setting Up User Accounts for Standard Windows Logon ...........................................................20
Setting Up Additional Software ..............................................................................................................20
Remote Management Software ........................................................................................................20
WebRemote ..................................................................................................................................20
SNMP Management....................................................................................................................22
Global Management System......................................................................................................22
Document Servers ..............................................................................................................................24
PathNavigator Conference-on-Demand .........................................................................................25
WebOffice ............................................................................................................................................26
Restoring the System.................................................................................................................................28
Getting Ready to Reinstall ................................................................................................................28
Reinstalling the iPower System........................................................................................................28
iPower 9000 and iPower 900 Systems ......................................................................................29
iPower 600 System ......................................................................................................................29
Chapter 4 - Tips for Tasks You Do Regularly
Adding Applications.................................................................................................................................32
Monitoring System Statistics ...................................................................................................................32
Viewing Detailed System Statistics .................................................................................................32
Viewing the Configuration Summary.............................................................................................34
Viewing Statistics for the Current Call ...........................................................................................35
Accessing and Viewing Logs ...................................................................................................................36
Setting Up Virus Protection .....................................................................................................................37
Conserving Disk Space .............................................................................................................................37
Chapter 5 - Tips for Helping Users
Making Sure Users Have the Information They Need ........................................................................39
Sending the "Quick Tips Sheet" to Users .......................................................................................39
Customizing the "Getting Started Guide" .....................................................................................40
Displaying Room Information on the iPower System Home Page.............................................40
Making Sure Users Know How to Contact the System Administrator.............................................41
Finding Information in the Documentation ..........................................................................................42
Chapter 6 - Troubleshooting Tips
Solving Installation Problems..................................................................................................................46
Solving Startup Problems.........................................................................................................................46
Solving General System Problems ..........................................................................................................47
Solving Network Problems ......................................................................................................................49
Solving Video Problems ...........................................................................................................................55
Solving Audio Problems...........................................................................................................................59
Solving ImageShare and ImageShare II Problems ...............................................................................61
Appendix A - System Default Settings
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