Solving Audio Problems - Polycom iPower 600 User Manual

Chapter 6 - Troubleshooting Tips

Solving Audio Problems

© Polycom, Inc.
Problem
Far-end participants cannot hear
you
Cannot hear the far-end participants
Poor audio from the
far-end system
(continued on next page)
Corrective Action
• Make sure that the near end has not muted
the call. A mute icon
bar when the call is muted.
• Make sure that all power and audio cables to
and from the system, display, and peripherals
are correctly installed and secure.
• Ask the far-end participants to check their
speakers.
• Make sure that the far-end site has not muted
the call. A mute icon
bar when the call is muted.
I
f you are in a call and in Full-Screen
mode, enable the status bar in order
Note to see the icon.
• Check all volume controls (collaboration
application, speakers, etc.)
• Make sure that all speaker cables to the
system are correctly installed and secure.
• From the Operating Statistics application,
start the Local Channel loopback test (ISDN
systems).
• From the Hardware Diagnostics application,
start Automated Testing.
- If the test passes, click Test Audio and
select one of the A/V Board-Generated or
Motherboard-Generated options as the
Audio Source. If you do not hear the audio
tones or noise, call for service.
- If the test fails, call for service.
• Double-click the
Statistics icon on the taskbar in the lower
right-hand corner of the screen. Check the
audio statistics.
• Check for network errors.
• From the Hardware Diagnostics application,
start Automated Testing.
appears in the status
appears in the status
Conference
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