ElectrIQ iQool9PLUS-V2 User And Installation Manual page 23

CONNECTION TROUBLESHOOTING
1. Check whether the device is powered on and is in the correct WiFi connection mode, if not
please refer to the CHANGING BETWEEN CONNECTION MODES section.
2. Ensure the WiFi password has been entered into the app correctly (Case sensitive)
3. Check that the phone is connected to the WiFi you are connecting the device to.
4. Ensure the network you are connecting it to is 2.4Ghz (5Ghz WiFi networks are not supported),
and that there is a strong WiFi signal to the item.
5. If your router is dual band, ensure that the 2.4ghz network has a different network name (SSID).
Further advice on changing router settings will be available from your Internet service provider
/ Router manufacturer.
6. Check the settings on the router. Encryption should be WPA2-PSK and authorisation type
should be set to AES
7. Try using the alternative connection method. i.e. If connection is failing when attempting to
connect through CF mode, try AP mode.
WIFI CONTROL
PROFILE TAB
The profile tab gives you the option to edit both your detail,
and use the added features of the unit.
HOME MANAGEMENT
Home Management proves options for managing your TUYA
account, giving options such as adding a home, adding and
removing rooms, and sharing devices with family.
MESSAGE CENTRE
View notifications from devices, if alarms are set up
(dependent on device).
HELP CENTRE
Provides assistance using the features provided within the
app.
MORE SERVICES
This allows the unit to be integrated with your favorite home
automation hardware such as Google Home and the Amazon
Echo.
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