Card Movement - idp SMART-31R User Manual

6.4. Card movement

6.4.1. Cards can't enter into the printer from input hopper.

Non-standard cards or bad cards.
Change the cards. You can use only ISO CR-80 card (54mm x 86mm).

Card thickness control lever is set improperly.
Regulate the card thickness control lever to fit the current card thickness.

Bad card array.
Array the cards again and put them on input hopper as section 2.4 in this manual.

Cards have static and moisture.
Remove the moisture or static.
6.4.2. Card Transfer Error occurs when the ribbon is coiled around the transfer
roller or the printing roller.
Open the top cover and remove the card and the coiled ribbon from SMART-31 printer
using front LED buttons. If this problem occurred frequently, check the below things.
 Non-standard cards or bad cards.
Change the cards. You can use only ISO CR-80 card (54mm x 86mm).
 The transfer roller or the printing roller is contaminated with the dust and dirt
Remove the dust and dirt with the cleaning kit as section 6.2
 Wrong printing position setting.
Please contact the local supplier
 When operating temperature and humidity is out of the acceptable operating limit of
the printer.
Adjust the operating environment of the printer.
6.4.3. An Error occurs while the card is being transferred.
First of all, check the Error message at LCD display.
Open the top cover and remove the card by LED buttons.
If this problem occurs frequently, check the followings.
 Non-standard cards or bad cards.
Change the cards. You can use only ISO CR-80 card (54mm x 86mm).
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