Troubleshooting - Strong SRT 24HC3023 User Manual

6.2.5 Software update via USB
From time to time you can check if there is an improved software version available. This can be viewed
and downloaded from our website www.strong.tv. Search the model number on our website's service
support section. If there is an improved software version you can download the file and copy it to the
root of a USB device. Then press  button to select Software Update (USB) from the SETUP menu on
your TV. Afterwards plug your USB device into the USB slot and pressENTER to update the respective
software. Confirm with Yes using  . When the update is completed, remove the USB stick, disconnect
your device from the main power supply and plug in again.

7.0 TROUBLESHOOTING

There maybe various reasons for abnormal operation of your TV set. Check your TV set according to
the general procedures shown below. Additionally, we strongly recommend reading the detailed
troubleshooting of your TV set in the full user manual available on our website www.strong.tv. If your TV
set does not work properly after checking the general and detailed troubleshooting, please contact your
dealer, the local Service Hotline, or send an email to our support via www.strong.tv. DO NOT try to open
or disassemble your TV set. It may cause a dangerous situation and the warranty will be void.
Problem
The LED/Standby indicator
does not light up
No Signal
The picture and sound
remain frozen, or macro
blocks or similar distortion
are visible on the screen.
Possible cause and solution
1. Check whether the power connector is completely plugged at
the TV and into power socket.
2. Make sure that the switch on multipoint connectors is
switched ON as well.
3. The electrical outlet may be damaged.
4. STBY LED is defective.
1. The TV is not connected to a signal source (DVB-C, DVB-S/S2
or DVB-T/T2) or the antenna (terrestrial or satellite antenna)
is maybe not aligned correctly respectively the according
connection and distribution equipment might show
malfunction, incompatibility or defectives.
2. DVB-T/T2: Active antennas need antenna power switched ON
or external power connected.
Antenna is maybe out of digital signal reception in your area. Check
reference from service providers about coverage.
3. DVB-S/S2: Incorrect values of some tuner parameters (e.g. one
or some channel(s) changed to another transponder or are no
longer emitted).
Incorrect values of LNB parameters.
DVB-S/S2,DVB-T/T2: The reception signal is too weak or disturbed by
electromagnetic, high-frequency, or other interference signals. DVB-T/
T2 : Disturbances caused by signal reflections.
DVB-C, DVB-S/S2: The connection cables at the signal source are too
long (too high attenuation).
DVB-T/T2, DVB-S/S2: The antenna is not properly adjusted or got
misaligned after storm etc.
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