Troubleshooting - Strong SRT40FB4013N User Manual

6.2.4 Browse text documents
Press t u to select Text in the main menu. Then press t u to select the drive disk you choose to watch
and OK to enter. Select the file you want to display by using pq t u and confirm with OK. Quit step by
pressing OK. Press t u to select return and go back to previous menu.
6.2.5 Software update via USB
From time to time you can check if there is an improved software version available. This can be viewed
and downloaded from our website www.strong.tv. Search the model number on our website's service
support section. If there is an improved software version you can download the file and copy it to the
root of a USB device. Then press pq button to select Software Update (USB) from the SETUP menu
on your TV. Afterwards plug your USB device into the USB slot and press OK to update the respective
software. Confirm with Yes using t u. When the update is completed, remove the USB stick, disconnect
your device from the main power supply and plug in again.

7.0 TROUBLESHOOTING

Before calling a service technician, review following information for possible causes and solutions for
the problem you are experiencing. If the TV does not work properly after checking it, please contact
your local service line or STRONG dealer. Alternatively you can send a support mail via our website
www.strong.tv.
Problem
The LED/Standby indicator
does not light up
No Signal
The picture and sound
remain frozen, or macro
blocks or similar distortion
are visible on the screen.
16
1. Check whether the power connector is completely plugged at
the TV and into power socket.
2. Make sure that the switch on multipoint connectors is switched
ON as well.
3. The electrical outlet may be damaged.
4. STBY LED is defective.
1. The TV is not connected to a signal source (DVB-C, DVB-S/S2
or DVB-T/T2) or the antenna (terrestrial or satellite antenna)
is maybe not aligned correctly respectively the according
connection and distribution equipment might show
malfunction, incompatibility or defectives.
2. DVB-T/T2: Active antennas need antenna power switched ON or
external power connected.
Antenna is maybe out of digital signal reception in your area.
Check reference from service providers about coverage.
3. DVB-S/S2: Incorrect values of some tuner parameters (e.g. one
or some channel(s) changed to another transponder or are no
longer emitted).
Incorrect values of LNB parameters.
DVB-S/S2,DVB-T/T2: The reception signal is too weak or disturbed by
electromagnetic, high-frequency, or other interference signals. DVB-T/T2 :
Disturbances caused by signal reflections.
DVB-C, DVB-S/S2: The connection cables at the signal source are too long
(too high attenuation).
DVB-T/T2, DVB-S/S2: The antenna is not properly adjusted or got
misaligned after storm etc.
Possible cause and solution