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Problem
Any other reception or signal
related problems
No colour
No picture, normal sound
Normal picture, no sound
Playback of video is causing
picture freeze/macro
blocks or similar distortion,
especially on HD content.
The remote control does
not work
The TV switches off after a
certain time
NOTE:
18
1. Generally cables might have loosened. Moisture might
have entered into cables or connectors.There is heavy rain
or heavy storm at present (DVB-S/S2 and -T/T2). Check the
cable connections. DVB-S/S2 and -T/T2: Check all equipment
connected between the reception point and the TV.
2. Wait until heavy rain/thunderstorm passed. If no solution ask a
local satellite specialist for advice.
DVB-S/S2: The satellite dish is NOT aligned to the (correct) satellite(s).
Ask a local satellite specialist for advice.
3. DVB-S/S2: Satellite dish is too small. Trees or buildings are in
path. Ask a local satellite specialist for advice.
4. DVB-S/S2: Signal is too strong, maybe need to be atennuated.
Ask a local satellite specialist for advice.
1. Devices are not properly connected (scart, RCA sockets) or
wrong/bad cables are used.
2. Adjust the saturation.
3. Switch TV on another channel. It is possible that the current
programme is broadcast in black and white.
1. Adjust the brightness and contrast
2. Radio channel is tuned to or the programme is not
transmitting Video signals or another broadcasing
interference/failure.
1. Press the volume up button to increase the volume level.
2. Audio is muted, press ! to restore the sound.
3. If external devices are used to loop the sound through, make
sure to select correct sources and correct sound mode, for
details also check advices in User Manuals from connected
devices
4. Maybe a channel w/o audio is tuned to (demo) or the
programme is not transmitting audio signals or there is some
other transmission interference/failure.
Read/write speed of your USB device could be too low. Make sure to
use a USB storage device with sufficient speed and space. Pen drives
(USB sticks) may not support sufficient speed.
1. hange the batteries. If you're using rechargable ones take care
to use such with low self-discharge
2. The batteries are not installed correctly or the types have been
mixed
3. IR Sensor is blocked or maybe interfered from bright light
Switch ON the TV and check settings for automatic STBY function, by
default the TV switches OFF after 4 hours to fulfil European low power
regulations and help you to save energy.
If the problem persists after these solutions, please contact your local
support centre or send a support mail via our website www.strong.tv.
Possible cause and solution
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