Troubleshooting - OCULUS Pentacam AXL Instruction Manual

15

Troubleshooting

Error
After you have started the
Pentacam® AXL program
page 25), the following dialog box
appears: "No communication with
Pentacam!"..
Instruction Manual Pentacam® AXL (G/70100/EN 1121 Rev04)
Attention
If an error occurs which you are unable to correct by following the
instructions below, label the device as "out of order" and contact our
service department or an authorised distributor.
Possible cause
No power to the power adapter
(sec. 9,
Connection cable of the
Pentacam® AXL is not plugged
properly.
Software/hardware problems
15 Troubleshooting
Remedy
Check whether the indicator light
on the power supply is on. If not,
connect the power supply to the
mains.
Check wether
the power supply cable is

correctly attached to the
Pentacam® AXL.
the blue slit light is visible in

the Scan menu
page 27).
 the USB connector is properly
inserted
Switch the Pentacam® AXL off and
restart the PC. Switch the
Pentacam® AXL on as soon as
Patient Data Management
becomes active. When you start
the Pentacam® AXL program, the
message, "Load Bootloader" must
appear.
Contact the service department or
your authorised distributor.
(sec. 10,
67 / 85