Recommended System Engineer Requirements - Canon imageRUNNER ADVANCE DX C357iF Series Service Manual

Canon
I. Recommended System Engineer Requirements
An SE (System Engineer)
solutions and networked devices, and should have the following basic job
functions:
• Systems integration (pre-sales, Professional Services, and post-sales)
• Installation
• Education of customers and dealership personnel
• Troubleshooting
To perform the above tasks successfully, it is crucial that the SE have strong
Software solutions. IT infrastructure and working knowledge in:
1. The major computer platforms (PC- and Mac-based)
2. Computer hardware (including cabling)
3. Computer software (including drivers (PCL, PS, UFRII))
4. Operating systems:
- Windows 7, 8, 10
- Mac OS
- Linux
- VMware virtualization
5. Server Operating Systems:
- Windows 2008, 2012
- Mac OS X Server
6. Protocols:
- TCP/IP
- SSL
- Active Directory
7. Printing (drivers, processors, spoolers, and queues)
8. Scanning
It is also important that the SE have computer skills and working knowledge
in:
• Other computer platforms (mainframe and UNIX)
• Remote Support Tools
The Education/Training of a successful Canon dealership's SE include:
1. CompTIA A+, CompTIA Network+, and MCP (Microsoft Certified
Professional)
2. Two years of experience as a computer technician, Network Administrator,
or related software support position
3. A degree in Computer Science or Networking Technology, and two years
of experience in the above areas
34 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
imageRUNNER ADVANCE DX C357iF Series Service Guide
Revision 8
imageRUNNER ADVANCE DX C357iF Series Service Guide
34 is recommended to work with Canon's software
March 2023
Page 56