Recommended System Engineer Requirements - Canon imageRUNNER ADVANCE DX 6870i Service Manual

Canon
F.

Recommended System Engineer Requirements

An SE (System Engineer)
solutions and networked devices, and should have the following basic job
functions:
• Systems Integration (pre-sales, professional services and post-sales)
Technical Education
•
Advanced Troubleshooting
•
To perform the above tasks successfully, it is crucial that the SE have strong
software solutions, IT infrastructure and working knowledge in the following
areas:
1. Major computer platforms (PC and Mac based)
2. Operating systems:
- Windows
- Mac OS
- Linux
3. Protocols/Services:
- TCP/IP
- SMTP/SMB/FTP
- SNMP
- TLS/IPSEC
- Active Directory
4. Printing
- Print Driver (PCL, PS, UFR)
- Print processor
- Print spooler
- Print queue
5. Scanning
It is also important that the SE have computer skills and working knowledge in
Remote Support Tools – (WebEx, TeamViewer, Windows RDC)
The Education/Training of a successful Canon dealership's SE include:
1. CompTIA A+/Network +/Security +
2. Microsoft Certified
3. Two years of experience as a Computer Technician, Network Administrator
or related software support position.
4. A degree in Computer Science or Networking Technology or two years of
extensive experience in the above areas.
40 An SE (System Engineer) is a professional title often used by hardware vendors for individuals who perform systems related
tasks, such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
imageRUNNER ADVANCE DX 6800 Series Service Guide
Revision 9
imageRUNNER ADVANCE DX 6800 Series Service Guide
40 is recommended to work with Canon's software
March 2023
Page 51