Canon imageRUNNER ADVANCE DX C3800 Series Service Manual
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Canon imageRUNNER ADVANCE DX C3800 Series Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE DX C3800 Series

  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Partner Portal Website: https://partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE DX C3835, C3830i and C3826i. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Contents Product Overview, New Features, Configuration, and Monthly Print/Copy Volume - 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Unified Firmware Platform -------------------------------------------------------------------------------------- 2 C. Data Backup Service --------------------------------------------------------------------------------------------- 3 D. Configuration ------------------------------------------------------------------------------------------------------- 4 E.
  • Page 5 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Security Features ------------------------------------------------------------------------------------------ 19 A. Device Authentication ------------------------------------------------------------------------------------------ 19 1. ULM (Universal Login Manager) -------------------------------------------------------------------------- 19 2. Department ID Management ------------------------------------------------------------------------------- 19 3. UA (Universal Authentication) ----------------------------------------------------------------------------- 20 4. Access Management System ------------------------------------------------------------------------------ 20 5.
  • Page 6 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide VIII. Educational Training -------------------------------------------------------------------------------------- 37 A. Training Program Overview ----------------------------------------------------------------------------------- 37 B. Foundational Prerequisites ----------------------------------------------------------------------------------- 38 C. Certification -------------------------------------------------------------------------------------------------------- 38 D. Who Should Attend ---------------------------------------------------------------------------------------------- 39 E. Course Format ----------------------------------------------------------------------------------------------------- 39 F. Training Facilities ------------------------------------------------------------------------------------------------ 39 G.
  • Page 7 D. Canon USA’s Partner Portal Website ---------------------------------------------------------------------- 77 XII. Appendix ------------------------------------------------------------------------------------------------------ 78 A. Specifications ------------------------------------------------------------------------------------------------------ 78 B. Canon imageRUNNER ADVANCE DX C3800 Series Limited Warranty ----------------------- 103 C. List of Tables----------------------------------------------------------------------------------------------------- 104 D. List of Figures --------------------------------------------------------------------------------------------------- 105 imageRUNNER ADVANCE DX C3800 Series Service Guide...

  • Page 8: Overview

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Product Overview, New Features, Configuration, and Monthly Print/Copy Volume A. Overview The Canon imageRUNNER ADVANCE DX C3800 Series consists of the imageRUNNER ADVANCE DX C3835i, C3830i, and C3826i. imageRUNNER ADVANCE C3800 Series...

  • Page 9: Unified Firmware Platform

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide B. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all imageRUNNER ADVANCE DX devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported imageRUNNER ADVANCE DX devices.

  • Page 10: Data Backup Service

    C. Data Backup Service The Data Backup Service automatically backs up data to a cloud-based server that is hosted by Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE DX Series device’s User mode settings, Address...

  • Page 11: Configuration

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide D. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Dealer Price List on the Partner Portal for the most up-to-date item numbers.
  • Page 12 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 2 – Hardware Accessories Item Part Number Platen Cover-Y3 3818C003AA Cassette Feeding Unit-AW1 4917C002AA Cabinet Type-W 5634C001AA Staple Finisher-AE1 7 8 9 4921C001AA Booklet Finisher-AE1 4922C001AA 7 8 10 2/3 Hole Puncher Unit-A1...
  • Page 13 Connection Kit-A3 for Bluetooth LE 4041C002AA 2 Part numbers are subject to change without notice. 18 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 19 Requires the optional Super G3 FAX Board-BH1.
  • Page 14 Minimum license purchase term is 1 year, and Maximum License purchase term is 5 years. This item can be ordered by any Dealership without engaging Canon U.S.A. Professional Services (CIIS), as long as at least one Systems Engineer from the Dealership has completed the mxHero Training course and passed the certification test.
  • Page 15 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 5 – Supplies and Consumables Item Part Number GPR-53 Drum Unit 8528B004AA GPR-53 Black Toner 8524B003AA GPR-53 Cyan Toner 8525B003AA GPR-53 Magenta Toner 8526B003AA GPR-53 Yellow Toner 8527B003AA GPR-53L Cyan Toner...

  • Page 16: Monthly Copy/Print Volume

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide E. Monthly Copy/Print Volume The maximum print/copy monthly volume is the maximum number of pages the machine can produce within a one-month period (based on letter size paper). However, the device should not be used to produce the maximum number of pages, or a greater volume, on a consistent monthly basis.

  • Page 17: Hardware Accessory Options

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Hardware Accessory Options This chapter provides an overview of the optional hardware accessories that can be attached to the machine. For more detailed information on these accessories, “Specifications,” on p. 78. A. Platen Cover-Y3 •...

  • Page 18: Inner Finisher-L1

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide F. Inner Finisher-L1 • Contains two trays, which hold approximately 600 sheets total. • Corner- or double-staples approximately 50 sheets of paper (LTR, 24 lb bond (90 g/m • Supports Staple-free stapling and Staple On Demand (up to 8 sheets).

  • Page 19: System Options

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide III. System Options The functionality of the imageRUNNER ADVANCE DX C3800 Series can be expanded by installing the following system related optional accessories. A. Copy and Print Options PCL International Font Set-A1 •...

  • Page 20: Fax Options

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide B. Fax Options Super G3 FAX Board-BH1 • Provides a single line to send and receive fax documents. • Documents that have been created in applications can also be sent directly from a computer via a network.

  • Page 21: Data Security And Wireless Options

    Android mobile devices to the machine via NFC (Near Field Communications). • The Canon PRINT Business app must be installed and started on the user’s Android device, and the “Use NFC Card Emulation” setting on the machine must be enabled.

  • Page 22: Accessibility Options

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide D. Accessibility Options Voice Guidance Kit-G1 • Provides visually impaired users to hear voice navigation instructions when operating the machine. • Requires the optional Numeric Keypad-A2 and Option Attachment Kit for Reader.

  • Page 23: Storage Capabilities

    • Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the storage drive of the machine. It is the customer’s responsibility to create and maintain a data backup plan. Canon U.S.A., Inc.

  • Page 24: Advanced Box

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide B. Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space.

  • Page 25: Network

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide C. Network The imageRUNNER ADVANCE DX C3800 Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE machines via the SMB/WebDav protocol. When one machine is connected to another machine, a user can select an Advanced Box in the other machine (if it is on the network) to store files or print a file that is stored in the other machine on this machine.

  • Page 26: Security Features

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Security Features The imageRUNNER ADVANCE DX C3800 Series machines include a comprehensive set of security features, such as Device Authentication, Device Security, Data Security, Document Security, and Network Security. A. Device Authentication There are several ways to authenticate users at the device.

  • Page 27: Ua (Universal Authentication)

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide UA (Universal Authentication) A user authentication system that enables the functions of the machine and MEAP applications, to be used after being authenticated once. UA has two compatible user authentication systems (Domain Authentication and Local Device Authentication).

  • Page 28: Device Security

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide B. Device Security The imageRUNNER ADVANCE DX C3800 Series offers several ways to protect and secure the device, as described below. Verify System at Startup Verify System at Startup is a process that protects the device’s BIOS, firmware, and MEAP applications from unauthorized modifications.

  • Page 29: Security Policy Function

    (clears many Settings/Registration settings and Service Mode settings) can be performed, or the Administrator can request a new password license from a local authorized Canon dealer. It is necessary to explain to the Administrator about the risk of any security policy specified, and request to manage the passwords.

  • Page 30: Data Security

    • Standard SSD Encryption • Standard Digital User Signature PDF • Standard Encrypted Secure Print CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.)

  • Page 31: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 32: Data Encryption Kit

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Data Encryption Kit The standard SSD Encryption feature is another security tool available for environments requiring additional data security measures, and can be used in conjunction with the SSD Data Erase feature to provide even greater security for data stored on the internal drive.

  • Page 33: Document Security

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide D. Document Security The imageRUNNER ADVANCE DX C3800 Series machines offer several document security modes to protect printed and distributed documents. PDF Visible Digital Signature The PDF Visible Signatures mode enables the user to view the device signature and user signature on a PDF file.

  • Page 34: Secure Watermark

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Secure Watermark When the Secure Watermark mode is enabled (with the standard Secure Watermark kit), the machine embeds invisible text in the background of printed or copied documents. The embedded text becomes visible when the documents are copied, alerting users to unauthorized duplication or information leakage.

  • Page 35: Network Security

    36 TLS V1.3 is supported by the imageRUNNER ADVANCE DX C3800 Series; however, MEAP applications, uniFLOW, imageWARE Remote, and the CDS only support up to TLS V1.2. imageRUNNER ADVANCE DX C3800 Series Service Guide...

  • Page 36: Network Port And Application Access Control

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Network Port and Application Access Control Network Port Application Access Control enables system administrators to set up only the necessary protocols, such as IPP, FTP, FTPS (UFP V3.10 and above), SNTP, SNMP, RAW, LPD, and others for transferring data.

  • Page 37: Software Solutions

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Software Solutions This chapter describes the optional software solutions that can be purchased to enhance the end user’s experience and interaction with imageRUNNER ADVANCE DX machines. The various software solutions include document management and binding software, scan management, print/output management, device security, and business workflow software.

  • Page 38: Scan Management Software

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide B. Scan Management Software Authorized Send Authorized Send is a MEAP application, which enables walk-up users to distribute documents quickly and securely. Authorized Send is an adaptable solution that integrates and authenticates with a wide variety of authentication servers and enterprise systems using common protocols.

  • Page 39: Print/Output Management Software

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide C. Print/Output Management Software uniFLOW uniFLOW is a print/output management solution that can be customized to meet the needs of an organization. uniFLOW offers an organization of any size, a way to track printing and copying costs, secure sensitive documents, and enable users to print from any available printer on the network.

  • Page 40: Uniflow Online

    To purchase a license of uniFLOW Online, training is required. Training is required for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the e-Support Center Website.

  • Page 41: Efi Printme

    Canon Mobile Printing The Canon Mobile Printing application provides simple mobile print functionality. The Canon Mobile Print app is available for a free download on the Apple iPhone and iPad devices, or Android smartphones and tablets, and supports a wide variety of Canon devices.

  • Page 42: Device Security And Management Software

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide D. Device Security and Management Software uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card.

  • Page 43: Business Workflow Software

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide E. Business Workflow Software Enterprise Imaging Platform Enterprise Imaging Platform enables users to automate document and image related business processes. imageRUNNER ADVANCE DX C3800 Series Service Guide March 2023 Page 36 Revision 4...

  • Page 44: Dealer Sales/Service Authorization

    VIII. Educational Training A. Training Program Overview The imageRUNNER ADVANCE DX C3800 Series Hardware Update Training Program is for service technicians who are already trained and certified on the imageRUNNER ADVANCE DX C3700 Series models. This update course enables technicians to identify the new features of the imageRUNNER ADVANCE DX C3800 Series.

  • Page 45: Foundational Prerequisites

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide B. Foundational Prerequisites Prior to taking the imageRUNNER ADVANCE DX C3800 Series Training program, technicians must successfully complete Canon’s Foundational Training Program. The training includes online and blended programs. See the Service...

  • Page 46: Who Should Attend

    3 hours to complete. F. Training Facilities The online course is located in the e-Learning center on the Canon USA e-Support Center Website: http://www.support.cusa.canon.com. Certification maps on the e-Support Center Website provide easier access to the training.

  • Page 47: Uniflow Online Training

    Training is required to allow the servicing dealer to enroll in Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. imageRUNNER ADVANCE DX C3800 Series Service Guide...

  • Page 48: Servicing Notes

    5-15 receptacle for proper operation. Before installation, confirm that the proper dedicated NEMA receptacles are available for these devices. Table 9 – Main Unit Power and Plug Requirements imageRUNNER ADVANCE DX C3800 Series Main Unit with the Optional Inner Finisher-L1 and Cassette Feeding Unit-AW1 NEMA 5-15 Receptacle Table 10 –...
  • Page 49 The internal logic and programming of the imageRUNNER ADVANCE DX C3800 Series machines will not perform reliably because there is an insufficient difference between the internal operating signal voltages and the poor ground reference signal.

  • Page 50: Installation Space Requirements

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide B. Installation Space Requirements The installation site must provide enough space for unrestricted operation, maintenance work, and proper ventilation. The machine dimensions are in diagrams on the following pages. Every attempt should be made to install the...
  • Page 51 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide The optional Booklet Finisher-AE1 is installed imageRUNNER ADVANCE DX C3800 Series Service Guide March 2023 Page 44 Revision 4...

  • Page 52: Estimated Installation Times

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to install the main unit and optional accessories from the time the machine is unpacked to when it is installed, and then calculated from the average amount of labor hours.

  • Page 53: Serviceability

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide D. Serviceability The imageRUNNER ADVANCE DX products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE DX Series products, enables a reduction in the time required to service the machine’s major components.

  • Page 54: Less Maintenance Strategy

    The imageRUNNER ADVANCE DX C3800 Series machines provide dealers with more options for easy installation and parts replacement. The Less Maintenance strategy is solely at the discretion of the dealer, however, Canon USA encourages dealers to utilize this strategy as an opportunity to reduce service costs and maintain uptime for their customers.

  • Page 55: Remote Services

    Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System) or the optional RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise Management Console.
  • Page 56 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide The RDS plug-in offers the benefits described below: • Retrieve meter readings for billing, which reduces the need for an on-site meter read or a phone call to the customer to read the meters.

  • Page 57: Content Delivery System

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware and MEAP (Multifunction Embedded Application Platform) applications to imageRUNNER ADVANCE DX devices. The advantages of the CDS include reduced service costs (labor and travel), and improved first-call resolution.
  • Page 58 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE DX devices: Table 13 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware...
  • Page 59 • The Content Delivery System Software Solutions Guide (available on Canon USA’s e-Support Website), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.

  • Page 60: Remote Services Suite

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Remote Services Suite The Remote Services Suite provides Web access to some of the more frequently-used UGW functions and status reports. The tools included in the suite are UGW SnapShot and Device Management Tool.
  • Page 61 Dealer Dashboard The Dealer Dashboard displays key device and user activity for the Remote Services tools. The information helps Canon USA Service Partners monitor the devices in a fleet (including total registered devices, actively reporting devices, not reporting devices, and devices without a COM TEST) and the user status (including active and inactive users, and remote services tool activity).

  • Page 62: Device Configuration Management

    There are two tools to help a System Administrator manage device configuration settings from device to device, and they are standard tools on the imageRUNNER ADVANCE DX C3800 Series: DCM (Device Configuration Manager) and Device Migration Navigator. DCM (Device Configuration Manager)

  • Page 63: Lms (License Management System)

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide H. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 64: Content Delivery System Website

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide I. Content Delivery System Website The CDS Website enables end-users to download, install, and activate select MEAP applications (.jar and license files) via the imageRUNNER ADVANCE DX device directly, without the need to go through the LMS and Service Management Service.

  • Page 65: Recommended System Engineer Requirements

    It is also important that the SE have computer skills and working knowledge in: • Other computer platforms (mainframe and UNIX) • Remote Support Tools The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+, CompTIA Network+, and MCP (Microsoft Certified Professional) 2.

  • Page 66: Firmware Upgrades Using The Service Support Tool

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide K. Firmware Upgrades Using the Service Support Tool The latest version of the SST (Service Support Tool) is available via Canon’s e-Support Center Website (http://www.support.cusa.canon.com) for upgrading the following system components: • System Software stored on the SSD •...

  • Page 67: Solid State Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the storage drive, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 68: Consumables

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide N. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to, paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.
  • Page 69 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Notes: • Make sure to store toner bottles horizontally with the proper side facing up. • Before you use toner, hold each toner bottle vertically with the white portion on top, and then shake the toner bottle up and down approximately 10 times.

  • Page 70: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 71 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 16 – Single Pass DADF-C1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Pickup Roller Unit FM1-T417-000 200,000 sheets User-replaceable with the ADF Maintenance Kit DR-205 (Part Number: FM2-A273)
  • Page 72 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 20 – Staple Finisher-AE1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Stapler FM1-L281 500,000 times Staple-Free Binding FM2-C175 30,000 times Unit Tray Torque Limiter FE3-9778 200,000 times Part numbers are subject to change without notice.

  • Page 73: Periodic Replacement Parts

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide P. Periodic Replacement Parts The imageRUNNER ADVANCE DX C3800 Series does not have any periodically-replaced parts. imageRUNNER ADVANCE DX C3800 Series Service Guide March 2023 Page 66 Revision 4...

  • Page 74: Periodic Maintenance

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Q. Periodic Maintenance The parts in the table below must be cleaned or adjusted periodically to ensure a specific level of machine performance. Clean or adjust the parts at the interval specified below.
  • Page 75 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 22 – Periodic Maintenance List – Single Pass DADF-C1 Maintenance Interval Item Remarks As Needed Post-Separation Sensor Clean Registration Roller Clean Lead Rollers 1 and 2 Clean Delivery Roller Clean Wipe with a dry, lint-free cloth. If the...

  • Page 76: Counters

    This section describes the soft counter, MEAP counter, and toner bottle counters. Soft Counters The imageRUNNER ADVANCE DX C3800 Series machines use soft counters to track their functional copy use. The control panel displays up to eight (8) counters on the Counter Status Check screen (when the Counter Check key on the control panel is pressed).
  • Page 77 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 23 – Soft Counter Configuration Counter Description Default Counter Remarks Display Type 1 Type 2 Use the Service Mode COPIER > OPTION > USER > 101: Total 1 102: Total 2 CNT-SW to switch to the Type 2 counter.

  • Page 78: Meap Counter

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging on to the MEAP SMS (Service Management Service) Application/License Information page via a Web browser.

  • Page 79: Toner Bottle Counters

    ADVANCE DX C3800 Series Service Guide Toner Bottle Counters The imageRUNNER ADVANCE DX C3800 Series machines also have a Toner Bottle Counter that counts up after the machines recognize that a new toner bottle has been inserted. The toner bottle is installed to provide support for billing customers who order and consume a lot of toner.

  • Page 80: Limited Warranty Support

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Limited Warranty Support A. Limited Warranty Conditions Ninety (90) days after delivery to the original purchaser or 30,000 prints or copies, or a combination of both, whichever comes first. This limited warranty covers the product accessories. For detailed warranty information, please refer to the Limited Warranty located in the Appendix.

  • Page 81: Warranty Programs

    Flat-Rate Program The Flat-Rate Program provides a flat-rate credit to Canon USA’s full-line dealers as compensation for warranty expenses that they may incur. Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products.

  • Page 82: Product Technical Support Offerings

    Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Product Technical Support Offerings Please refer to the “Technical Support Center” section on the e-Support Center Website for the most current policies and procedures. A. Canon USA Technical Support Center The TSC (Technical Support Center) is the single-point of entry for all technical support issues on BICG (Business Information Communications Group) products.

  • Page 83: Technical Support Escalation

    Note: For support escalation to the Field Support staff, a DES must contact the TSC and visit the site at least once. Figure 5 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE DX C3800 Series End-User Contacts Servicing Dealer...

  • Page 84: Internet Support

    • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center Website at http://www.support.cusa.canon.com. D. Canon USA’s Partner Portal Website Canon USA’s...

  • Page 85: Appendix

    ADVANCE DX C3800 Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 25 – imageRUNNER ADVANCE DX C3800 Series Main Unit Specifications Specifications Item imageRUNNER ADVANCE DX C3835i C3830i...
  • Page 86 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 25 – imageRUNNER ADVANCE DX C3800 Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE DX C3835i C3830i C3826i Thin, Plain, Heavy, Color, Recycled, and Pre-Punched, Transparency, Bond, Cassettes 1 and 2...
  • Page 87 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 26 – imageRUNNER ADVANCE DX C3835i Productivity: Simplex Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR Thin paper 1-2 (52 – 63 g/m LTRR Plain paper 1-2 (64 –...
  • Page 88 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide imageRUNNER ADVANCE DX C3835i Productivity: Simplex (cont’d) Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR LTRR Heavy 4-5 (164 – 220 g/m 11”...
  • Page 89 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide imageRUNNER ADVANCE DX C3835i Productivity: Simplex (cont’d) Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR LTRR Heavy 7 (257 – 300 g/m Single-Sided Coated 3-5 (164 –...
  • Page 90 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 27 – imageRUNNER ADVANCE DX C3835i Productivity: Duplex Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR Thin paper 1-2 (52 – 63 g/m LTRR Plain paper 1-2 (64 –...
  • Page 91 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide imageRUNNER ADVANCE DX C3835i Productivity: Duplex (cont’d) Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR LTRR Heavy 4-5 (164 – 220 g/m 11”...
  • Page 92 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 28 – imageRUNNER ADVANCE DX C3830i Productivity: Simplex Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR Thin paper 1-2 (52 – 63 g/m LTRR Plain paper 1-3 (64 –...
  • Page 93 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide imageRUNNER ADVANCE DX C3830i Productivity: Simplex (cont’d) Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR LTRR 11” x 17”...
  • Page 94 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide imageRUNNER ADVANCE DX C3830i Productivity: Simplex (cont’d) Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 Label LTRR Transparency Clear Film Postcard...
  • Page 95 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 29 – imageRUNNER ADVANCE DX C3830i Productivity: Duplex Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR Thin paper 1-2 (52 – 63 g/m LTRR Plain paper 1-3 (64 –...
  • Page 96 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 30 – imageRUNNER ADVANCE DX C3826i Productivity: Simplex Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR Thin paper 1-2 (52 – 63 g/m LTRR Plain paper 1-3 (64 –...
  • Page 97 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide imageRUNNER ADVANCE DX C3826i Productivity: Simplex (cont’d) Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR LTRR 11” x 17”...
  • Page 98 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide imageRUNNER ADVANCE DX C3826i Productivity: Simplex (cont’d) Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 Label LTRR Transparency Clear Film Postcard...
  • Page 99 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 31 – imageRUNNER ADVANCE DX C3826i Productivity: Duplex Productivity Paper Type Size Cassettes Multi-Purpose Tray Tray 1 Tray 2 Tray 3 Tray 1 Tray 2 Tray 3 EXEC STMTR EXECR Thin paper 1-2 (52 – 63 g/m LTRR Plain paper 1-3 (64 –...
  • Page 100 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 32 – Single Pass DADF-C1 Specifications Item Specifications Original Feeding Single-Pass Duplex Automatic Document Feeder Mechanism 11” x 17”, LGL, LTR, LTRR, Size STMT, STMTR, and Custom: 2 3/4” x 5 1/2”...
  • Page 101 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 33 – Cassette Feeding Unit-AW1 (Optional) Specifications Item Specifications 12” x 18”, 11” x 17”, LGL, LTR, LTRR, EXEC, STMTR Size Custom: 4.1” x 5.8” to 12” x 18” (105 mm x 148 mm to...
  • Page 102 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 35 – Staple Finisher-AE1, Booklet Finisher-AE1, and 2/3 Hole Puncher Unit-A1 Specifications Item Specifications Size Same as the Main Unit. Paper Weight Same as the Main Unit Specifications Type Same as the Main Unit.
  • Page 103 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 35 – Staple Finisher-AE1, Booklet Finisher-AE1, and 2/3 Hole Puncher Unit-A1 Specifications Continued Item Specifications Corner and Double Staple: LTR, EXEC: 50 sheets (14 to 24 lb bond (52 to 90 g/m...
  • Page 104 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 36 – Inner Finisher-L1 (Optional) Specifications Item Specifications Size Same as the Main Unit. Paper Weight 14 lb bond to 110 lb cover (52 to 300 g/m Specifications Type Same as the Main Unit.
  • Page 105 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 36 – Inner Finisher-L1 (Optional) Specifications Continued Item Specifications Corner and Double Staple: LTR, EXEC: 50 sheets (14 to 24 lb bond (52 to 90 g/m 30 sheets (25 to 28 lb bond (91 to 105 g/m...
  • Page 106 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 37 – Copy Card Reader-F1 (Optional) Specifications Item Specifications Available Cards Magnetic Card Readout Method Magnetic readout Magnetic Card Reading Direction Face up Store/Replay Replay Power Source From the main unit.
  • Page 107 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 39 – Send Function: Push Scan Specifications Item Specifications Type Color scanner 100x100 dpi, 150x150 dpi, 200x100 dpi (Normal), 200x200 dpi (Fine), Resolution 200x400 dpi (Superfine), 300x300 dpi, 400x400 dpi (Ultrafine), 600x600 dpi Interface 1000 Base-T/100 Base-TX/10 Base-T (IEEE 802.3 compliant)
  • Page 108 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 42 – Advanced Box Space Specifications Item Specifications Storage Capacity 16 GB maximum Maximum Path Length 256 characters Maximum Number of Files In a 1,000 (including folders) Single Directory Maximum Number of Files in Total...
  • Page 109 Canon imageRUNNER ADVANCE DX C3800 Series Service Guide Table 44 – Network: Wired LAN Specifications Item Specifications Interface 10Base-T/100Base-TX/1000Base-T (RJ-45) Frame type: Ethernet II TCP/IP Print applications: LPD, Raw, IPP, IPPS, FTP, WSD, Mopria, AirPrint, Supported Windows 10 Mobile Print, Universal Print...

  • Page 110: Canon Imagerunner Advance Dx C3800 Series Limited Warranty

    ("Separate Warranty"). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non- Canon brand equipment that may be distributed with the Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.

  • Page 111: List Of Tables

    Table 23 – Soft Counter Configuration ....................70 Table 24 – Toner Bottle Counters ...................... 72 Table 25 – imageRUNNER ADVANCE DX C3800 Series Main Unit Specifications ...... 78 Table 26 – imageRUNNER ADVANCE DX C3835i Productivity: Simplex ........80 Table 27 –...

  • Page 112: List Of Figures

    Figure 2 – Learning Path for New Technicians ................37 Figure 3 – License Management System ..................56 Figure 4 – Content Delivery System Website ..................57 Figure 5 – Canon USA Support Escalation Flow Chart ..............76 imageRUNNER ADVANCE DX C3800 Series Service Guide March 2023...

This manual is also suitable for:

Imagerunner advance dx c3835iImagerunner advance dx c3830iImagerunner advance dx c3826i

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