Canon imageRUNNER ADVANCE DX 4700 Series Service Manual
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Canon imageRUNNER ADVANCE DX 4700 Series Service Manual

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  • Page 1 Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Partner Portal Website: https://partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE DX 4751i, 4745i, 4735i, and 4725i.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Contents Product Overview, New Features, Configuration, and Monthly Print/Copy Volume - 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Unified Firmware Platform -------------------------------------------------------------------------------------- 2 C. Data Backup Service --------------------------------------------------------------------------------------------- 3 D. Configuration ------------------------------------------------------------------------------------------------------- 4 E.
  • Page 5 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Storage Capabilities --------------------------------------------------------------------------------------- 19 A. Mail Box ------------------------------------------------------------------------------------------------------------- 19 B. Advanced Box ----------------------------------------------------------------------------------------------------- 20 1. Shared Folders ------------------------------------------------------------------------------------------------ 20 2. Personal Folders ---------------------------------------------------------------------------------------------- 20 C. Network -------------------------------------------------------------------------------------------------------------- 21 D. Memory Media ----------------------------------------------------------------------------------------------------- 21 Security Features ------------------------------------------------------------------------------------------ 22 A.
  • Page 6 VIII. Educational Training -------------------------------------------------------------------------------------- 42 A. Training Program Overview ----------------------------------------------------------------------------------- 42 B. imageRUNNER ADVANCE DX 4700 Series Training -------------------------------------------------- 42 1. Learning Path for New Service Technicians ----------------------------------------------------------- 42 2. Learning Path for Technicians with imageRUNNER ADVANCE 4000 and 4200 Certification -------------------------------------------------------------------------------------------------------------------- 42 3.
  • Page 7 D. Canon USA’s Partner Portal Website ---------------------------------------------------------------------- 80 XII. Appendix ------------------------------------------------------------------------------------------------------ 81 A. Specifications ------------------------------------------------------------------------------------------------------ 81 B. Canon imageRUNNER ADVANCE DX 4700 Series Limited Warranty --------------------------- 96 C. List of Tables------------------------------------------------------------------------------------------------------- 97 D. List of Figures ----------------------------------------------------------------------------------------------------- 98 imageRUNNER ADVANCE DX 4700 Series Service Guide...

  • Page 8: Overview

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Product Overview, New Features, Configuration, and Monthly Print/Copy Volume A. Overview The Canon imageRUNNER ADVANCE DX 4700 Series consists of the imageRUNNER ADVANCE DX 4751i, 4745i, 4735i, and 4725i. imageRUNNER ADVANCE 4700...

  • Page 9: Unified Firmware Platform

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide B. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all imageRUNNER ADVANCE DX devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported imageRUNNER ADVANCE DX devices.

  • Page 10: Data Backup Service

    C. Data Backup Service The Data Backup Service automatically backs up data to a cloud-based server that is hosted by Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE DX Series device’s User mode settings, Address...

  • Page 11: Configuration

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide D. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Dealer Price List on the Partner Portal for the most up-to-date item numbers.
  • Page 12 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 2 – Hardware Accessories Item Part Number Single Pass DADF-C1 4063C001AA DADF-BA1 3813C001AA Platen Cover Type-Y2 3818C002AA Cassette Feeding Unit-AN1 1419C002AA High Capacity Cassette Feeding Unit-B1 1420C002AA Cabinet Type-Q 2299C001AA Envelope Feeder Attachment-D1...
  • Page 13 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 2 – Hardware Accessories Continued Item Part Number Copy Card Reader-F1 4784B001AA Copy Card Reader Attachment-B6 3684B008AA Canon Card Set-A1 (1-30) 4781B001AA Canon Card Set-A2 (31-100) 4781B002AA Canon Card Set-A3 (101-200)
  • Page 14 Available Later Certification 2 Part numbers are subject to change without notice. 23 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 24 Requires the optional Super G3 FAX Board-BF1.
  • Page 15 Object Generator Additional 1 Year Maintenance 4223C002AA Part numbers are subject to change without notice. 23 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 32 No longer available for purchase.
  • Page 16 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 5 – Supplies and Consumables Item Part Number GPR-57 Drum Unit 0475C003AA GPR-57 Black Toner 0473C003AA Staple Cartridge-Y1 (for the Booklet Finisher-Y1 only) 0148C001AA Staple-P1 (for the Inner Finisher-J1, Staple Finisher-Y1, and Booklet Finisher-Y1) 1008B001AA Part numbers are subject to change without notice.

  • Page 17: Monthly Copy/Print Volume

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide E. Monthly Copy/Print Volume The maximum print/copy monthly volume is the maximum number of pages the machine can produce within a one-month period (based on letter size paper). However, the device should not be used to produce the maximum number of pages, or a greater volume, on a consistent monthly basis.

  • Page 18: Hardware Accessory Options

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Hardware Accessory Options This chapter provides an overview of the optional hardware accessories that can be attached to the machine. For more detailed information on these accessories, “Specifications,” on p. 81. A. Single Pass DADF-C1 •...

  • Page 19: Paper Deck Unit-F1

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide G. Paper Deck Unit-F1 • Provides an additional paper capacity of approximately 2,700 sheets (20 lb bond (80 g/m • Supports LTR-size paper only • Supports paper weights up to 16 to 34 lb bond (64 to 128 g/m •...

  • Page 20: Inner Finisher-J1

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide L. Inner Finisher-J1 • Contains one tray, which holds approximately 1,000 sheets • Corner- or double-staples approximately 50 sheets of paper (LTR, 24 lb bond (90 g/m M. Inner 2/3 Hole Puncher-C1 •...

  • Page 21: System Options

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide III. System Options The functionality of the imageRUNNER ADVANCE DX 4700 Series can be expanded by installing the following system related optional accessories. A. Copy and Print Options PCL International Font Set-A1 •...

  • Page 22: Fax Options

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide B. Fax Options Super G3 FAX Board-BF1 • Provides a single line to send and receive fax documents. • Documents that have been created in applications can also be sent directly from a computer via a network.

  • Page 23: Data Security And Wireless Options

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide C. Data Security and Wireless Options iR-ADV Security Kit-AN1 for IEEE 2600.1 Common Criteria Certification • Enables the user to configure security settings that are required to comply with the IEEE 2600.1 standard.

  • Page 24: Connection Kit For Bluetooth Le

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Connection Kit for Bluetooth LE Enables Bluetooth communication between the machine and mobile devices. NFC Kit-E1 The NFC Kit-E1 enables the customer to hold up a mobile device (with NFC capability) to the machine to print files.

  • Page 25: Accessibility Options

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide D. Accessibility Options Voice Guidance Kit-G1 • Provides visually impaired users to hear voice navigation instructions when operating the machine. • Requires the optional Numeric Keypad-A1 and Option Attachment Kit for Reader-A1.

  • Page 26: Storage Capabilities

    • Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc. offers several security options to enhance document handling and storage security needs.

  • Page 27: Advanced Box

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide B. Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space.

  • Page 28: Network

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide C. Network The imageRUNNER ADVANCE DX 4700 Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE DX machines via the SMB/WebDav protocol. When one machine is connected to another machine, a user can select an Advanced Box in the other machine (if it is on the network) to store files or print a file that is stored in the other machine on this machine.

  • Page 29: Security Features

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Security Features The imageRUNNER ADVANCE DX 4700 Series machines include a comprehensive set of security features, such as Device Authentication, Device Security, Data Security, Document Security, and Network Security. A. Device Authentication...

  • Page 30: Ua (Universal Authentication)

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide UA (Universal Authentication) A user authentication system that enables the functions of the machine and MEAP applications, to be used after being authenticated once. UA has two compatible user authentication systems (Domain Authentication and Local Device Authentication).

  • Page 31: Device Security

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide B. Device Security The imageRUNNER ADVANCE DX 4700 Series offers several ways to protect and secure the device, as described below. Verify System at Startup Verify System at Startup is a process that protects the device’s BIOS, firmware, and MEAP applications from unauthorized modifications.

  • Page 32: Security Policy Function

    HDD clear (clears many Settings/Registration settings and Service Mode settings) can be performed, or the Administrator can request a new password license from a local authorized Canon dealer. It is necessary to explain to the Administrator about the risk of any security policy specified, and request to manage the passwords.

  • Page 33: Data Security

    HDD-N1 to go with the standard 250 GB HDD, or two 2.5 inch/1 TB HDD-P1s, which replaces the standard 250 GB HDD. CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,”...

  • Page 34: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 35: Hdd Data Erase Kit

    HDD Data Encryption Kit The HDD Data Encryption Kit is standard, and is FIPS validated. The machine is equipped with the Canon MFP Security Chip 2.10, which complies with the FIPS 140-2 security standard, established by the United States government. The Canon MFP Security Chip 2.10 is...

  • Page 36: Document Security

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide D. Document Security The imageRUNNER ADVANCE DX 4700 Series machines offer several document security modes to protect printed and distributed documents. PDF Visible Digital Signature The PDF Visible Signatures mode enables the user to view the device signature and user signature on a PDF file.

  • Page 37: Secure Watermark

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Secure Watermark When Secure Watermark mode is enabled (with the standard Secure Watermark kit), the machine embeds invisible text in the background of printed or copied documents. The embedded text becomes visible when the documents are copied, alerting users to unauthorized duplication or information leakage.

  • Page 38: Network Security

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide E. Network Security The imageRUNNER ADVANCE DX 4700 Series machines secure network communications by using IP Address and MAC (Media Access Control) Address filters, encryption and authentication, and network port and application access control.

  • Page 39: Encryption And Authentication

    44 TLS V1.3 is supported by the imageRUNNER ADVANCE DX 4700 Series; however, MEAP applications, uniFLOW, imageWARE Remote, and the CDS only support up to TLS V1.2.

  • Page 40: Software Solutions

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Software Solutions This chapter describes the optional software solutions that can be purchased to enhance the end user’s experience and interaction with imageRUNNER ADVANCE DX machines. The various software solutions include document management and binding software, scan management, print/output management, device security, and business workflow software.

  • Page 41: Therefore

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Therefore Therefore is an information management solution that enables users to securely store electronic information. Stored documents can be quickly and easily found, and customized document workflows may be created to increase efficiency and profitability. Documents that are saved to Therefore are classified by categories (the primary means of document classification in Therefore).

  • Page 42: Scan Management Software

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide B. Scan Management Software Authorized Send Authorized Send is a MEAP application, which enables walk-up users to distribute documents quickly and securely. Authorized Send is an adaptable solution that integrates and authenticates with a wide variety of authentication servers and enterprise systems using common protocols.

  • Page 43: Print/Output Management Software

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide C. Print/Output Management Software Direct Print & Scan for Mobile Direct Print & Scan for Mobile is a combination of a MEAP application that runs on an imageRUNNER ADVANCE DX device and a client mobile application that runs on certain BlackBerry smartphones, Android smartphones and tablets, and Apple iPhone and iPad devices.

  • Page 44: Uniflow Online

    To purchase a license of uniFLOW Online, training is required. Training is required for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the e-Support Center Website.

  • Page 45: Efi Printme

    Canon Mobile Printing The Canon Mobile Printing application provides simple mobile print functionality. The Canon Mobile Print app is available for a free download on the Apple iPhone and iPad devices, or Android smartphones and tablets, and supports a wide variety of Canon devices.

  • Page 46: Device Security And Management Software

    ADVANCE DX device and deliver it to other imageRUNNER ADVANCE DX devices across the network). The optional plug-ins are available for IT managers and dealers through http://www.imageware.com, or to the dealer only through Canon U.S.A.’s e-Support Center Website www.support.cusa.canon.com. uniFLOW Device Security & Management...

  • Page 47: Imageware Secure Audit Manager Express

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide imageWARE Secure Audit Manager Express imageWARE Secure Audit Manager Express captures and archives the contents and attributes of all jobs performed on the device. This enables Administrators to continuously track and archive network activities.

  • Page 48: Business Workflow Software

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide E. Business Workflow Software Forms and Print Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE DX machine without the need for print drivers.

  • Page 49: Dealer Sales/Service Authorization

    Educational Training. VIII. Educational Training A. Training Program Overview The imageRUNNER ADVANCE DX 4700 Series Online Hardware Update course identifies the universal imageRUNNER ADVANCE DX platform enhancements, Unified Firmware Platform V3.10...

  • Page 50: Recommended Training For Technicians With Imagerunner Advance 4500 Iii Certification

    D. Who Should Attend It is recommended that any technician responsible for installing, servicing, or supporting the imageRUNNER ADVANCE DX 4700 Series machines, and who have been certified on the imageRUNNER ADVANCE 4500 III Series machines, successfully complete the imageRUNNER ADVANCE DX 4700 Series Online Hardware Update training course.

  • Page 51: Training Facilities

    ADVANCE DX 4700 Series Service Guide F. Training Facilities The online course is located in the e-Learning center on the Canon USA e-Support Center Website: http://www.support.cusa.canon.com. Certification maps on the e-Support Center Website provide easy access to the training.

  • Page 52: Uniflow Online Express Training

    Training is required, so that the servicing dealer can enroll in Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. imageRUNNER ADVANCE DX 4700 Series Service Guide...

  • Page 53: Servicing Notes

    NEMA receptacles are available for these devices. Table 11 – Main Unit Power and Plug Requirements imageRUNNER ADVANCE DX 4700 Series with the Optional High Capacity Cassette Feeding Unit-B1 NEMA 5-15 Receptacle Table 12 – Power Requirements for the Main Unit and Optional Accessories...
  • Page 54 The internal logic and programming of the imageRUNNER ADVANCE DX 4700 Series machines will not perform reliably because there is an insufficient difference between the internal operating signal voltages and the poor ground reference signal.

  • Page 55: Installation Space Requirements

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide B. Installation Space Requirements The installation site must provide enough space for unrestricted operation, maintenance work, and proper ventilation. The machine dimensions are in diagrams on the following pages. Every attempt should be made to install the...
  • Page 56 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide The Booklet Finisher-Y1, 2/3 Hole Puncher-A1, Buffer Pass Unit-N1, and Paper Deck Unit-F1 Are Attached imageRUNNER ADVANCE DX 4700 Series Service Guide September 2022 Page 49 Revision 7...

  • Page 57: Estimated Installation Times

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to install the main unit and optional accessories from the time the machine is unpacked to when it is installed, and then calculated from the average amount of labor hours.

  • Page 58: Serviceability

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide D. Serviceability The imageRUNNER ADVANCE DX Series products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE DX Series products, enables a reduction in the time required to service the machine’s major components.

  • Page 59: Remote Services

    Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam, and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System). The eRDS enables a device to transmit counter and error code data to a UGW (Universal Gateway) database that the dealership can retrieve via a Web portal.
  • Page 60 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide The RDS plug-in offers the benefits described below: • Retrieve meter readings for billing, which reduces the need for an on-site meter read or a phone call to the customer to read the meters.

  • Page 61: Content Delivery System

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware and MEAP (Multifunction Embedded Application Platform) applications to imageRUNNER ADVANCE DX devices. The advantages of the CDS include reduced service costs (labor and travel), and improved first-call resolution.
  • Page 62 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE DX devices: Table 15 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware...
  • Page 63 Limited Warranty for Embedded Software.) • The Content Delivery System Software Solutions Guide (available on Canon USA’s Partner Portal and e-Support Websites), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.

  • Page 64: Remote Services Suite

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Remote Services Suite The Remote Services Suite provides Web access to some of the more frequently-used UGW functions and status reports. The tools included in the suite are UGW SnapShot V2.0 and Device Management Tools V1.0.

  • Page 65: Device Configuration Management

    There are two tools to help a System Administrator manage device configuration settings from device to device, and they are standard tools on the imageRUNNER ADVANCE DX 4700 Series: DCM (Device Configuration Manager) and Device Migration Navigator. DCM (Device Configuration Manager)

  • Page 66: Lms (License Management System)

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide G. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 67: Content Delivery System Website

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide H. Content Delivery System Website The CDS Website enables end-users to download, install, and activate select MEAP applications (.jar and license files) via the imageRUNNER ADVANCE DX device directly, without the need to go through the LMS and Service Management Service.

  • Page 68: Recommended System Engineer Requirements

    It is also important that the SE have computer skills and working knowledge in: • Other computer platforms (mainframe and UNIX) • Remote Support Tools The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+, CompTIA Network+, and MCP (Microsoft Certified Professional) 2.

  • Page 69: Firmware Upgrades Using The Service Support Tool

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide J. Firmware Upgrades Using the Service Support Tool The latest version of the SST (Service Support Tool) is available via Canon’s e-Support Center Website (http://www.support.cusa.canon.com) for upgrading the following system components: • System Software stored on the HDD •...

  • Page 70: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 71: Special Tools, Solvents And Oils

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide M. Special Tools, Solvents and Oils In addition to the standard tools used to service these devices, a service technician should also carry special tools to maintain the machine, and carry specific solvents and oils for the cleaning and lubrication of key components of the machine.

  • Page 72: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 73 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 18 – Single Pass DADF-C1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Pickup Roller Unit FM1-T417-000 80,000 sheets User-replaceable with the ADF Maintenance Kit DR-205 (Part Number: FM2-A273)
  • Page 74 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 21 – High Capacity Cassette Feeding Unit-B1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks High Capacity FL0-4002-000 500,000 sheets Cassette Pickup Roller High Capacity FL0-2885-000 500,000 sheets Cassette Feed Roller...
  • Page 75 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 24 – Booklet Finisher-Y1, Staple Finisher-Y1, and 2/3 Hole Puncher Unit-A1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Staple Unit FM1-L281-000 500,000 times Stitcher Unit FL0-6966-000 100,000 times...

  • Page 76: Periodic Replacement Parts

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide P. Periodic Replacement Parts Some parts of the machine must be maintained and replaced periodically to ensure a specific level of machine performance. These parts can affect the performance of the machine once they fail, even if there is no external change or damage.

  • Page 77: Periodic Maintenance

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Q. Periodic Maintenance The parts in the table below must be cleaned or adjusted periodically to ensure a specific level of machine performance. Clean or adjust the parts at the interval specified below.
  • Page 78 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 28 – Periodic Maintenance List – Single Pass DADF-C1 Maintenance Interval Item Remarks As Needed Post-Separation Sensor Clean Registration Roller Clean Lead Rollers 1, 2, and 3 Clean Delivery Roller Clean Wipe with a dry, lint-free cloth.

  • Page 79: Counters

    Counter Status Check screen (when the Counter Check key on the control panel is pressed). By default, the imageRUNNER ADVANCE DX 4700 Series machines display 4 out of 6 counters on the Counter Status Check screen.
  • Page 80 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 30 – Soft Counter Configuration Description Counter Default Display Default Switch Type 1 Type 2 Use the Service Mode COPIER > OPTION > 101: Total 1 102: Total 2 USER > CNT-SW to switch to the Type 2 counter.

  • Page 81: Meap Counter

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging on to the MEAP SMS (Service Management Service) Application/License Information page via a Web browser.

  • Page 82: Toner Bottle Counters

    ADVANCE DX 4700 Series Service Guide Toner Bottle Counters The imageRUNNER ADVANCE DX 4700 Series machines also have a Toner Bottle Counter that counts up after the machines recognize that a new toner bottle has been inserted. The toner bottle is installed to provide support for billing customers who order and consume a lot of toner.

  • Page 83: Limited Warranty Support

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Limited Warranty Support A. Limited Warranty Conditions Ninety (90) days after delivery to the original purchaser or 100,000 prints or copies, or a combination of both, whichever comes first. This limited warranty covers the product accessories. For detailed warranty information, please refer to the imageRUNNER ADVANCE DX 4751i, 4745i, 4735i, and 4725i Limited Warranty located in the Appendix.

  • Page 84: Warranty Programs

    Flat-Rate Program The Flat-Rate Program provides a flat-rate credit to Canon USA’s full-line dealers as compensation for warranty expenses that they may incur. Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products.

  • Page 85: Product Technical Support Offerings

    Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Product Technical Support Offerings Please refer to the “Technical Support Center” section on the e-Support Center Website for the most current policies and procedures. A. Canon USA Technical Support Center The TSC (Technical Support Center) is the single-point of entry for all technical support issues on BICG (Business Information Communications Group) products.

  • Page 86: Technical Support Escalation

    Note: For support escalation to the Field Support staff, a DES must contact the TSC and visit the site at least once. Figure 3 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE DX 4700 Series End-User Contacts Servicing Dealer...

  • Page 87: Internet Support

    • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center Website at http://www.support.cusa.canon.com. D. Canon USA’s Partner Portal Website Canon USA’s...

  • Page 88: Appendix

    ADVANCE DX 4700 Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 32 – imageRUNNER ADVANCE DX 4700 Series Main Unit Specifications Specifications Item imageRUNNER ADVANCE DX 4751i 4745i...
  • Page 89 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 32 – imageRUNNER ADVANCE DX 4700 Series Main Unit Specifications Continued Specifications Item 4751i 4745i 4735i 4725i 1:0.78 (LGL → LTR) 1.0.73 (11” x 17” → LGL, 11” x 15” → LTR) Reduction 1.0.64 (11”...
  • Page 90 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 33 – Single Pass DADF-C1 Specifications The Single Pass DADF-C1 is standard equipment on the imageRUNNER ADVANCE DX 4751i and 4745i, and optional for the imageRUNNER ADVANCE DX 4735i and 4725i.
  • Page 91 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 34 – DADF-BA1 (Optional) Specifications Item Specifications Original Feeding Automatic Document Feeder Mechanism 12” x 17”, 11” x 17”, LGL, LTR, Size LTRR, STMT, STMTR, and Custom: 5 1/2” x 5”...
  • Page 92 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 35 – Cassette Feeding Unit-AN1 (Optional) Specifications Item Specifications LGL, LTR, LTRR, STMTR, EXEC, and Custom Size Size (5 1/2” x 7 1/8” to 11 3/4” x 15 3/8” (140 mm x 182 mm to...
  • Page 93 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 38 – Envelope Feeder Attachment-D1 (Optional) Specifications Item Specifications Acceptable Envelopes COM10 No. 10, Monarch, DL, ISO-C5 Up to 50 envelopes Capacity (or envelopes stacked to approximately 1 1/4” (30 mm) high)
  • Page 94 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 40 – Staple Finisher-Y1, Booklet Finisher-Y1, and 2/3 Hole Puncher Unit-A1 Specifications Item Specifications 11” x 17”, LGL, LTR, LTRR, STMT, STMTR, EXEC, Custom Size Size (3 7/8” x 5 7/8” to 11 3/4” x 18 and Envelopes...
  • Page 95 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 40 – Staple Finisher-Y1, Booklet Finisher-Y1, and 2/3 Hole Puncher Unit-A1 Specifications Continued Item Specifications Tray Mode Paper Size LTR, EXEC, STMT, and STMTR: 250 sheets (or 1 7/8” (47 mm) in...
  • Page 96 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 40 – Staple Finisher-Y1, Booklet Finisher-Y1, and 2/3 Hole Puncher Unit-A1 Specifications Continued Item Specifications Corner and Double Staple: LTR, EXEC: 50 sheets (24 lb bond (90 g/m 11” x 17”, LGL, LTRR: 30 sheets (24 lb bond (90 g/m Max.
  • Page 97 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 41 – Inner Finisher-J1 (Optional) Specifications Item Specifications Tray Mode Paper Size No Collating, Collate and Group Modes Set Approximately 45 sheets No Collating, Collate, and (Upper) (or 1/4” (5.2 mm) in height)
  • Page 98 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 41 – Inner Finisher-J1 (Optional) Specifications Continued Item Specifications Corner Staple and Double Staple Mode: LTR and EXEC: 50 sheets (14 to 24 lb bond (52 to 90 g/m 30 sheets (24.2 to 28 lb bond (91 to 105 g/m 2 sheets (29 to 80 lb cover (106 to 220 g/m 11”...
  • Page 99 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 42 – Inner 2/3 Hole Puncher-C1 (Optional) Specifications Item Specifications Size: Two Holes: 11” x 17” ,LGL, LTRR, LTR, EXEC Three Holes: 11” x 17” and LTR Paper Size/Weight/Type Weight: 14 lb bond to 80 lb cover (52 to 220 g/m Type: Same as the Main Unit.
  • Page 100 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 44 – Super G3 FAX Board-BF1 (Optional) Specifications These specifications are the same even when the Super G3 2 Line Fax Board or Super G3 3 Line Fax Board is installed.
  • Page 101 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 46 – Send Function: E-Mail and I-Fax Specifications Item Specifications Communication Protocol SMTP , POP3 I-Fax Communication Mode Simple, Full (ITU-T T.37 and W-NET FAX compliant) For Sending 100 x100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi,...
  • Page 102 Canon imageRUNNER ADVANCE DX 4700 Series Service Guide Table 47 – Network Environment: Wired LAN Specifications Item Specifications Network Interface 1,000Base-T, 100Base-TX, 10Base-T (RJ-45) Frame Type Ethernet II TCP/IP LPD, Raw, IPP, IPPS, FTP, WSD, SMB, Mopria, AirPrint, Windows 10...

  • Page 103: Canon Imagerunner Advance Dx 4700 Series Limited Warranty

    Separate Warranty. Non-Canon brand equipment that may be distributed with the Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the supplier or producer thereof.

  • Page 104: List Of Tables

    Table 30 – Soft Counter Configuration ..................73 Table 31 – Toner Bottle Counters ....................75 Table 32 – imageRUNNER ADVANCE DX 4700 Series Main Unit Specifications ....81 Table 33 – Single Pass DADF-C1 Specifications ................. 83 Table 34 – DADF-BA1 (Optional) Specifications ................84 Table 35 –...

  • Page 105: List Of Figures

    D. List of Figures Figure 1 – License Management System ..................59 Figure 2 – Content Delivery System Website ................60 Figure 3 – Canon USA Support Escalation Flow Chart .............. 79 imageRUNNER ADVANCE DX 4700 Series Service Guide September 2022...

This manual is also suitable for:

Imagerunner advance dx 4751iImagerunner advance dx 4745iImagerunner advance dx 4725iImagerunner advance dx 4735i

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