Remote Services; Imageware Remote - Canon imageRUNNER ADVANCE DX C357iF Series Service Manual

Canon
E. Remote Services
Remote support services consist of imageWARE Remote, the CDS (Content
Delivery System), and the Remote Services Suite tools.
1.

imageWARE Remote

imageWARE Remote is a service that collects page counter, service
parts counter, and alarm, jam and error code data from Canon devices
with the eRDS (Embedded Remote Diagnostic System) or the optional
RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise
Management Console.
The eRDS enables a device to transmit counter and error code data to a
UGW (Universal Gateway) database that the dealership can retrieve via
a Web portal. imageWARE Remote provides the following benefits to
customers:
• The ability to communicate meter counter information to the UGW
database for review by your dealership.
• The ability to communicate device alarm, jam, and error alert
notifications to the UGW database. The notification settings can be
adjusted by your dealership within the UGW.
• The ability to schedule a firmware download via the CDS (Content
Delivery System).
The RDS plug-in retrieves meter readings, select service alerts, and
supplies usage data from up to 1,000 Canon printers, Canon
multifunction devices, and third-party devices. These devices use the
standard printer MIB (Management Information Base) to transmit the
collected data directly to the UGW database. In addition, the plug-in can
register devices to the UGW database.
The dealership can retrieve the meter reading and service alert data via
a Web portal, or use an optional integrated application to communicate
the data to your dealership's back-end device management system.
IMPORTANT
imageWARE Remote only supports TLS V1.2 and earlier.
imageRUNNER ADVANCE DX C357iF Series Service Guide
Revision 8
imageRUNNER ADVANCE DX C357iF Series Service Guide
March 2023
Page 46