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No.
Phenomena
Modbus failed to
1
communicate
2
Timeout Modbus
13. Warranty
Warranty is applied for CAP10CNR fuel level sensor manufactured by Daviteq.
CAP10CNR fuel level sensor will be warranted for a period of eighteen (18) months from date of delivery.
13.1 Free Warranty Condition:
1. Manufacturer undertakes to guarantee within 18 months.
2. Product failed due to defects in material or workmanship.
3. Serial number, label, warranty stamp remains intact (not purged, detected, edited, scraped, tore, blurry,
spotty or pasted on top by certain items).
4. During warranty period, if any problem of damage occurs due to technical manufacturing, please notify our
Service Centre for free warranty consultancy. Unauthorized treatments and modifications are not allowed.
5. Product failed due to the defects from the manufacturer, depending on the actual situation, Daviteq will
consider replacement or repairs.
Notes:
One way was shipping cost to the warranty centre shall be paid by Customers.
13.2 Paid Warranty
1. The warranty period has expired.
2. Product is not manufactured by Daviteq.
3. Product failed due to damage caused by disasters such as fire, flood, lightning or explosion, etc.
4. Product damaged during shipment.
5. Product damaged due to faulty of installation, usage or power supply.
6. Product damaged caused by the customer.
7. Product rusted, stained by effects of the environment or due to vandalism, liquid (acids, chemicals, etc.)
8. Product damaged caused by unauthorized treatments and modifications.
Note:
Customers will be subjected to all repairing expense and shipping cost.
If it arises disagreement with company's determining faults, both parties will have a third party inspection
appraise such damage and its decision be and is final decision.
Warranty service support is available from Monday to Friday (excluding Public Holidays as prescribed)
Reasons
Connection or
configuration error
Noise appears on the line
08:00 AM - 12:00 AM
01:30 PM - 05:00 PM
Hotline:
+84.906.885.858
Solutions
Check the connection.
Check the Modbus configuration:
Address, Baud Rate, Parity.
Configure Baudrate 19200.
Use twisted pair cable with anti-
jamming protection (if necessary to
extend the signal cable)
The signal cable from sensor should be
protected by corrugated hose or the
Φ16 plastic tube, keep the cable avoid
high temperature areas.
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