True TC400 Owner's Manual page 37

Fault Code Category
Fault CN04:
Lower Board
Console
Comm Fault
(Treadmill Only)
Fault CN05: No
Console
Lower Control
Fault CN06:
Console
Confi g Mismatch
Fault CN07:
Calibration Console
Timeout
Fault CN08:
Calibration Failed
Console
- Lower Limit Not
Reached
Fault CN09: Insert
Console
Safety Key
Fault CN10:
Console
E-Stop Fault
Fault CN24: BB
Console
Comm Fault
Fault CN25:
Firmware Console
Mismatch
Description
Brainboard fails to receive timely
communication responses from
lower board - Fault after 3 retries
No lower board connected to
console - detection wires not
connected.
Console is confi gured for a
product diff erent than that to
which it is connected.
Incline Calibration was not able
to complete within allowed time.
During incline calibration, the
incline stalled before reaching
what should be the lower limit.
Emergency Circuit opened
A test of the emergency circuit
has failed
SBC cannot communicate with
Brainboard
Firmware on brainboard not
compatible with SBC software
Cause
Loose Cable
Smart Card
MCB
Console
Loose Cable
Console Confi gure Incorrectly
Console Confi gure incorrectly
Loose Cable
Low AC Line Voltage
Console displays Fault Calibration
not saved. Incline disabled.
Incline Potentiometer value out
of range
Safety Key not engaged
Loose Cable
Switch Damaged
Console Catch
Safety Key not engaged
Loose Cable
Switch Damaged
Console
Corrupt software
Firmware and software versions
are not compatible
Corrective Action
Power cycle
Check cable connections
Contact TRUE Product Support
Power cycle
Check Cable Connection
Re-confi gure console
Power cycle
Re-confi gure console
Check cable connections
Retry calibration
Verify AC Voltage at Outlet
Power cycle
Check cable connections
Run incline calibration
Contact TRUE Product Support
Re-insert safety key
Check cable connections
Contact TRUE Product Support
Power cycle
Reinsert safety key
Check cable connections
Contact TRUE Product Support
Power cycle
Contact TRUE Product Support
Power cycle
Reconfi gure Console
Re-install software/fi rmware
Contact TRUE Product Support
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