True TC650 Owner's Manual
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True TC650 Owner's Manual

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TC650 & TC900
TREADMILL
MODEL TC650-21/TC900-21
(MAN-TC650/TC900 REV00)
OWNER'S
MANUAL

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Summary of Contents for True TC650

  • Page 1 TC650 & TC900 TREADMILL OWNER’S MODEL TC650-21/TC900-21 MANUAL (MAN-TC650/TC900 REV00)
  • Page 3 Alle hier gezeigten Produkte sind Prototypen. Das tatsächliche Produkt ausgeliefert wird, kann variieren. Produkt- Spezifi kationen, Funktionen und Software können sich ohne vorherige Ankündigung ändern. In den meisten Fällen bis zu Bedienungsanleitung Bisher besuchen und für Dokumente in weiteren Sprachen fi nden Sie unter https://truefi tness.com/ support/user-manuals/ BELANGRIJK! Alle getoonde producten zijn prototype.
  • Page 4 You can count on TRUE Fitness for the best service in the industry, provided by a team focused on optimizing the life of your equipment.
  • Page 5 You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages. Please notify the carrier immediately. TRUE will not be able to fi le a claim if the carrier is not notifi ed in a timely manner.

  • Page 6: Table Of Contents

    ADDITIONAL INFORMATION TROUBLESHOOTING................................42 TC650 110V WIRING DIAGRAM............................49 TC900 110V WIRING DIAGRAM............................50 TC650 220V WIRING DIAGRAM............................51 TC900 220V WIRING DIAGRAM............................52 WARRANTY INFORMATION TC650 TREADMILL COMMERCIAL LIMITED WARRANTY....................53 TC650 TREADMILL RESIDENTIAL LIMITED WARRANTY....................54 TC900 TREADMILL COMMERCIAL LIMITED WARRANTY....................58 TC900 TREADMILL RESIDENTIAL LIMITED WARRANTY....................59...

  • Page 7: Safety Instructions

    Read, understand, and test the emergency stop procedures before use. • Disconnect all power before servicing the unit. • Do not exceed TC650 maximum user weight of 500 lbs (226kg). • Do not exceed TC900 maximum user weight of 500 lbs (226kg) •...
  • Page 8 • Do not remove the motor cover or you may risk injury due to electric shock. Please contact TRUE • While the treadmill is in use, proceed at a speed product support if the motor area needs servicing.

  • Page 9: Power Requirements

    POWER REQUIREMENTS Read and understand all instructions before plugging any TRUE power cord into an electrical outlet. DEDICATED LINE This product requires a dedicated line. A dedicated line assures that adequate power is available for safe operation over the life of your TRUE product.

  • Page 10: Space Requirements

    SPACE REQUIREMENTS TRUE recommends leaving a minimum of 24” (61cm) on each side of the equipment and a 79” (200.7cm) safety zone at the rear of the equipment. TC650 24” (61cm) 24” 79” (61cm) (200.7cm) 24” (61cm) SPECIFICATIONS • DIMENSIONS (L X W X H) 82”...

  • Page 11: Specifications

    TC900 24” (61cm) 24” 79” (61cm) (200.7cm) 24” (61cm) SPECIFICATIONS • DIMENSIONS (L X W X H) 84” x 34.5” x 60.5” / 213.3 cm x 87.6 cm x 153.6 cm • PRODUCT WEIGHT 450 lbs / 204 kg...

  • Page 12: Warning Decals

    WARNING DECALS WARNING: Replace warning labels that may be worn, damaged, or missing. To replace any worn or missing decals contact TRUE product support (service@truefi tness.com // 800.883.8783). console serial number location base serial 22-TC6500001A number location console serial number location...

  • Page 13: Assembly Instructions

    Unpacking and assembling of this treadmill is a two person task. VERIFY BOX CONTENTS IMPORTANT! Please verify box contents. If you have questions, or if there are any missing parts, contact product support (service@truefi tness.com // 800.883.8783). TOOLS NEEDED FOR INCLUDED...
  • Page 14 BOX CONTENTS ITEM DESCRIPTION Base Left Pedestal Right Pedestal Left Handrail Right Handrail Left Hand Grip Assembly Right Hand Grip Assembly Console Rack Safety Key Console Rear Cover Lower Console Rack Cover Left Lower Shoulder Cover Right Lower Shoulder Cover 110V Power Cord 220V Power Cord* 220V Power Inlet Assembly*...
  • Page 15 HARDWARE PACK CONTENTS TC0084 Hardware Pack ITEM DESCRIPTION ITEM DESCRIPTION SHCS, M8-1.25 X 25MM SPACER, POWER CORD RETAINER, 220V PS0100 TC0034 PHCS. 5/16-24 UNF X 38MM, WASHER, EXTERNAL TOOTH SS, TRUSS, BLUE PATCH TI0199 TI0198 PHRMS M5X0.8X60 WASHER, SPRING M8 TI0118 PS0099 COVER, BOLT...

  • Page 16: Assembly Steps

    TC0417RBK SUBASSEMBLY, CAP, MOTOR COVER-RH TC0056 BHCS, M5-0.8 X 20MM 00247200 WASHER, SPECIAL, #8 TC0418BK SUBASSEMBLY, MOTOR COVER (TC650) TC9005BK SUBASSEMBLY, MOTOR COVER (TC900) TI0062 BHCS, M5-0.8 X 10MM, BLUE PATCH TC0443 SUBASSEMBLY, DRIP GUARD 1. Using a #2 Phillips screwdriver, remove the screw and washer from the top of the motor cover, and the seven remaining identifi...
  • Page 17 STEP 2—ATTACH LEFT AND RIGHT PEDESTALS Tools Used in this Step Parts Used in this Step 6mm Allen Wrench PART DESCRIPTION PS0100 SHCS, M8-1.25 X 25MM PS0099 WASHER, SPRING M8 PS0101 NUT, M8-1.23 13mm Wrench TC0420LBK SUBASSEMBLY, PEDESTAL UPRIGHT-LH TC0420RBK SUBASSEMBLY, PEDESTAL UPRIGHT-RH Using a 6mm allen wrench, attach the left and right pedestals to the frame using 9 bolts, 9 washer, and 1 lock nut.
  • Page 18 STEP 3—ROUTE AND CONNECT LOWER CABLES Carefully make the following cable connections between the right pedestal and the base: • I/O Communication Cable • Power AUXPS Cable • Network Cable • Coaxial Cable Network Coaxial Cable Cable Power AUXPS Communication Cable Cable...
  • Page 19 STEP 4—ATTACH DRIP GUARD ASSEMBLY Tools Used in this Step Parts Used in this Step #2 Phillips Screwdriver PART DESCRIPTION PS0100 SHCS, M8-1.25 X 25MM PS0099 WASHER, SPRING M8 TI0062 BHCS, M5-0.8 X 10MM, BLUE PATCH 6mm Allen Wrench TC0087012 ZIP TIE TC0443 SUBASSEMBLY, DRIP GUARD...
  • Page 20 STEP 5—ATTACH HAND GRIP ASSEMBLY Tools Used in this Step Parts Used in this Step 5/32” Allen Wrench PART DESCRIPTION TC0038 BHCS, 1/4”-20 UNC X 16MM TC0037 WASHER, SPRING, 1/4” TC0431LBK SUBASSEMBLY, CHR GRIP, W/HARDWARE TC0431RBK SUBASSEMBLY, CHR GRIP W/HARDWARE 1.
  • Page 21 STEP 6—ATTACH CONSOLE RACK Tools Used in this Step Parts Used in this Step 3/16” Allen Wrench PART DESCRIPTION TI0199 PHCS, 5/16-24 UNF X 38MM, SS, TRUSS, BLUE PATCH TI0198 WASHER, EXTERNAL TOOTH TCS0024 SCREW, SEMS, M4-0.7X12MM, NYLOK, BLK 5/32” Allen Wrench CONSOLE RACK 6mm Allen Wrench #2 Phillips Screwdriver...
  • Page 22 STEP 7—CONNECT CONSOLE RACK CABLES Carefully make the following cable connections between the console rack and the left and right pedestals: • I/O Communication Cable • Power AUXPS Cable • Network Cable • Coaxial Cable • Left Heart Rate Cable •...
  • Page 23 STEP 8—ATTACH LOWER CONSOLE RACK COVER Tools Used in this Step Parts Used in this Step #2 Phillips Screwdriver PART DESCRIPTION TCS0024 SCREW, SEMS, M4-0.7X12MM, NYLOK, BLK TC0430BK SUBASSEMBLY, SHOULDER BOTTOM, PLASTIC, 1. Place the lower console rack cover under the console rack with the long screw bosses lining up. Make adjustments so the safety clip docking bracket and long screw boss passes up through the safety key.
  • Page 24 STEP 9—ATTACH SHOULDER TRIM Tools Used in this Step Parts Used in this Step #2 Phillips Screwdriver PART DESCRIPTION TCS0024 SCREW, SEMS, M4-0.7X12MM, NYLOK, BLK TC0035LBK SUBASSEMBLY, TRIM, SHOULDER, LEFT TC0035RBK SUBASSEMBLY, SHOULDER TRIM, RIGHT Using a #2 Phillips screwdriver, attach the left and right shoulder trim assemblies to the console rack using 14 screws. TCS0024 TC0035LBK TC0035RBK...
  • Page 25 STEP 10—ATTACH LEFT AND RIGHT HANDRAILS Tools Used in this Step Parts Used in this Step 11mm Ratcheting Socket PART DESCRIPTION Wrench TCS0027 BOLT-HEX HEAD 1/4’’-20UNC X 20MM TC0419L SUBASSEMBLY, HANDRAIL, LH TC0419R SUBASSEMBLY, HANDRAIL, RH Fully insert the handle of each handrail and loosely install 4 bolts. While slightly rotating each handle to best align the seams and holding inwards, securely tighten the bolts using an 11mm ratcheting socket.
  • Page 26 OPTIONAL STEP 11—ATTACH DECLINE FOOT ASSEMBLY Tools Used in this Procedure Parts Used in this Step 24mm Wrench PART DESCRIPTION TCS0027 BOLT-HEX HEAD 1/4’’-20UNC X 20MM C461100 SUBASSEMBLYY, LEVELING FOOT, 2-1/2” D W/ JAM NUT 11mm Ratcheting Socket Wrench TC0442 SUBASSEMBLY, DECLINE 1.
  • Page 27 OPTIONAL STEP 12—CORD MANAGEMENT (TC900 ONLY) NOTE: Supplemental video available on vimeo.com: https://vimeo.com/octanefi tness/truefi tness-tc900-service-cord Parts Used in this Step Tools Used in this Step PART DESCRIPTION #2 Phillips Screwdriver TC0091 TRUSS PHILLIPS BOLT M5-0.8x10MM (BLUE NYLOK) TC9101 CLIP, CABLE...
  • Page 28 OPTIONAL STEP 12—CORD MANAGEMENT (TC900 ONLY) CONTINUED TC9020BK TC9101 TC9102...
  • Page 29 OPTIONAL STEP 13—INSTALL 220V POWER INLET ASSEMBLY NOTE: This step is only for use on a circuit having a nominal rating no less than 208V and more than 240V. Tools Used in this Step Parts Used in this Step #2 Phillips Screwdriver PART DESCRIPTION TC0033...
  • Page 30 SUBASSEMBLY, CAP, MOTOR COVER-LH TC0417RBK SUBASSEMBLY, CAP, MOTOR COVER-RH TC0418BK SUBASSEMBLY, MOTOR COVER (TC650) TC9005BK SUBASSEMBLY, MOTOR COVER (TC900) 1. Slide the motor cover and motor cap covers back into place. 2. Using a #2 Phillips screwdriver, reattach the screw and washer removed in step 1 to secure the motor cover to the top motor cover bracket.
  • Page 31 STEP 15—ATTACH CONSOLE AND CONSOLE REAR COVER Tools Used in this Step Parts Used in this Step #2 Phillips Screwdriver PART DESCRIPTION TI0011 PHMS, M5-0.8 X 10MM TC0432BK SUBASSEMBLY, CONSOLE REAR COVER 1. Using a #2 Phillips screwdriver, secure the console to the console mast using the hardware pre-assembled to the console (00567800 // SCREW, M5-.8X12 COMBO PHILLIPS/COMMON TRUSS HEAD - ACG BLACK // QTY 4).
  • Page 32 OFF position ( ), and then rocking the power switch back to the ON position ). If it does not reset, or the circuit breaker operates again under normal use, contact TRUE Product Support at 800.883.8783 or service@truefi tness.com.
  • Page 33 STEP 17—ATTACH SAFETY KEY 1. Attach the safety key magnet to the front of the center pod. 2. Thread the shorter section of the safety key string to the plate on the console rack and fasten in place with the cord lock.
  • Page 34 STEP 18—LEVEL THE TREADMILL Once the machine has been moved to it’s designated location: 1. Verify the treadmill is resting on the fl oor and not on any packaging materials. 2. Using a 24mm open end wrench, loosen the jam nut on the right rear foot (only side adjustable). 3.
  • Page 35 Your treadmill uses a high-effi cient, low-friction, hard waxed deck and maintenance free belt. For optimal performance, TRUE recommends a 15 minute break in period to help transfer the wax from the deck to the belt. On a brand new unit, ensuring the wax has been adequately worked into the belt helps alleviate alignment and tension issues.

  • Page 36: Product Overview

    PRODUCT OVERVIEW Quick PRODUCT FEATURES Access Keys Console Assembly Quick Access Incline Keys Contact Heart Rate Pads Quick Access Speed Keys Safety (E-Stop) Straddle Covers Belt On/Off Switch, Belt Adjustment Circuit Breaker, and Bolts Power Cord Leveling Foot Console Assembly Belt The console allows the user to set up a workout program The moving surface of the treadmill on which the user...

  • Page 37: Care And Maintenance

    , and then unplug the power cord from its power source. Remove the magnetic safety key and safety clip and store it in a safe place. Make sure other users know that the treadmill needs service. To order parts or to contact a TRUE Authorized Service representative, please visit www.truefi...

  • Page 38: Leveling The Machine

    LEVELING THE TREADMILL CAUTION: Prevent potential damage to the machine and injury to the user. This unit is equipped with an adjustable right rear leveling foot (only side adjustable). Make sure that the running surface is level at all times. If the treadmill is placed on a uneven surface, adjusting the right rear foot can help, but may not completely compensate for extremely uneven surfaces.

  • Page 39: Running Belt Alignment

    RUNNING BELT ALIGNMENT Proper belt alignment allows the belt to remain centered and ensures smooth operation. Realigning the belt takes a few simple adjustments. If you are unsure about this procedure, contact TRUE product support: • www.truefi tness.com • 800.883.8783 •...

  • Page 40: Tensioning The Running Belt

    If the drive belt is loose, it feels similar to the walking belt being loose. Tightening the drive belt should only be done by a trained service person, contact TRUE product support for assistance.

  • Page 41: Preventative Maintenance

    PREVENTATIVE MAINTENANCE TRUE recommends that quarterly scheduled maintenance be performed by a qualifi ed service technician. Please contact your dealer or visit www.truefi tness.com to contact a local TRUE authorized service technician. IMPORTANT! Use only TRUE Fitness certifi ed service providers.

  • Page 42: Additional Information

    This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifi cations, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suff ered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.truefi...
  • Page 43 Corrupted brainboard confi guration Console Console Confi guration - fails integrity check Re-install software/fi rmware Firmware and software versions are not compatible Contact TRUE Product Support Power cycle Console Confi gure Incorrectly Re-confi gure console Fault CN01: Internal Fault Console Math error - software Re-install software/fi...
  • Page 44 Lower Board Console communication responses from Smart Card Comm Fault lower board - Fault after 3 retries (Treadmill Only) Contact TRUE Product Support Console Power cycle Loose Cable No lower board connected to Fault CN05: No Console console - detection wires not...
  • Page 45 Fault Category Description Cause Corrective Action Code High Belt Tension Contact TRUE Product Support Fault SP01: Tread motor rpm is below Belt Under Speed Low Line Voltage Check drive belt and walking belt tension target rpm Speed Dirty or misaligned speed sensor...
  • Page 46 Corrective Action Power cycle Fault A101: Motor AC MCB 2.5 VDC Ref Status Motor Control Board Controller Fault Contact TRUE Product Support Power cycle Fault A102: Motor AC MCB 1.65 VDC Ref Status Motor Control Board Controller Fault Contact TRUE Product Support...
  • Page 47 Loose Cable Connection Check cable connections Fault A116: Motor AC MCB Brake Gate Driver Fault Drive Motor Controller Fault Contact TRUE Product Support Loose Cable Connection Check cable connections Fault A117: Motor Phase A Low Gate AC MCB Drive Motor...
  • Page 48 Loose Cable Connection Check cable connections Fault A124: Motor Controller DC Link Bus AC MCB Drive Motor Fault Overvoltage Contact TRUE Product Support Loose Cable Connection Check cable connections Fault A125: Motor Controller Phase C Current AC MCB Drive Motor Fault...

  • Page 49: Tc650 110V Wiring Diagram

    TC650 110V WIRING DIAGRAM FAN XL-2037 (7TC0082) 12V DC power XL-1915 (7TI0331) Computer Console Right Left IBS8T Thumb Switchs XL-1913 Nucleus Board (7TI0330) XEK-336 (00612700) C-Safe XL-2038 (7TC0083) P3 Spd Sense XL-796C ACMC POWER CABLE (7TC0057)

  • Page 50: Tc900 110V Wiring Diagram

    TC900 110V WIRING DIAGRAM FAN XL-2037 (7TC0082) 12V DC power XL-1915 (7TI0331) Computer Console Right Left IBS8T Thumb Switchs XL-1913 Nucleus Board (7TI0330) XEK-336 (00612700) C-Safe XL-2038 (7TC0083) P3 Spd Sense XL-796C ACMC POWER CABLE (7TC0057)

  • Page 51: Tc650 220V Wiring Diagram

    TC650 220V WIRING DIAGRAM FAN XL-2037 (7TC0082) 12V DC power XL-1915 (7TI0331) Computer Console Right Left IBS8T Thumb Switchs XL-1913 Nucleus Board (7TI0330) XEK-336 (00612700) C-Safe XL-2038 (7TC0083) P3 Spd Sense ACMC POWER CABLE XL-796C (7TC0057)

  • Page 52: Tc900 220V Wiring Diagram

    TC900 220V WIRING DIAGRAM FAN XL-2037 (7TC0082) 12V DC power XL-1915 (7TI0331) Computer Console Right Left IBS8T Thumb Switchs XL-1913 Nucleus Board (7TI0330) XEK-336 (00612700) C-Safe XL-2038 (7TC0083) P3 Spd Sense XL-796C ACMC POWER CABLE (7TC0057)

  • Page 53: Warranty Information

    8 running belt and drive belt. TRUE shall not warrant the hours per day. This includes all dues-paying facilities performance of the heart rate system on its products,...

  • Page 54: Tc650 Treadmill Residential Limited Warranty

    This limited warranty applies to but may not be limited to result in voided warranty. the treadmill elevation motor, upper control board, deck, running belt and drive belt. TRUE shall not warrant the • This product is intended for residential use. If this...
  • Page 55 TC650 TREADMILL LIMITED WARRANTY Save Time and Register Online! Activate Multiple Warranties at truefi tness.com THE TRUE LIMITED WARRANTY IS SUBJECT TO AND WILL BE IN ACCORDANCE WITH THE CONDITIONS SET FORTH BELOW: This limited warranty is valid for the United States and 14.
  • Page 56 TC650 TREADMILL LIMITED WARRANTY Save Time and Register Online! Activate Multiple Warranties at truefi tness.com KEEP THIS PAGE FOR YOUR RECORDS SERIAL NUMBERS: The product comes with two serial numbers; one on the base and one on the console. The serial number on the base is on right side lower front surface.
  • Page 57 Activate Multiple Warranties at truefi tness.com Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on- line now to truefi tness.com and register your product. The information you provide will never be distributed to any other individuals or agencies for any purpose.

  • Page 58: Tc900 Treadmill Commercial Limited Warranty

    8 running belt and drive belt. TRUE shall not warrant the hours per day. This includes all dues-paying facilities performance of the heart rate system on its products,...

  • Page 59: Tc900 Treadmill Residential Limited Warranty

    This limited warranty applies to but may not be limited to result in voided warranty. the treadmill elevation motor, upper control board, deck, running belt and drive belt. TRUE shall not warrant the • This product is intended for residential use. If this...
  • Page 60 TC900 TREADMILL LIMITED WARRANTY Save Time and Register Online! Activate Multiple Warranties at truefi tness.com THE TRUE LIMITED WARRANTY IS SUBJECT TO AND WILL BE IN ACCORDANCE WITH THE CONDITIONS SET FORTH BELOW: This limited warranty is valid for the United States and 14.
  • Page 61 TC900 TREADMILL LIMITED WARRANTY Save Time and Register Online! Activate Multiple Warranties at truefi tness.com KEEP THIS PAGE FOR YOUR RECORDS SERIAL NUMBERS: The product comes with two serial numbers; one on the base and one on the console. The serial number on the base is on right side lower front surface.
  • Page 62 Activate Multiple Warranties at truefi tness.com Thank you for purchasing a TRUE product. To validate the TRUE product warranty the fast and easy way, please go on- line now to truefi tness.com and register your product. The information you provide will never be distributed to any other individuals or agencies for any purpose.
  • Page 64 T R U E F I T N E S S . C O M I N T E G R I T Y M A T T E R S TRUE Fitness Technology, Inc | 865 Hoff Road, St. Louis, MO 63366 © 2023 TRUE. All Rights Reserved.

This manual is also suitable for:

Tc900Tc650-21Tc900-21

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