True TC400 Owner's Manual page 36

Malfunction
Heart rate is displaying
erratically or not displaying
Fault Code
Fault CN00: Corrupted
Console Confi guration
Fault CN01: Internal Fault
Fault CN02: Invalid Console
Confi guration
Fault CN03: Stuck Key
36
Possible Cause
Transmitter belt contacts are not making good contact
with the skin
Contacts on the transmitter belt are not moist
Transmitter belt is not within 3 feet (1 meter) of the heart
rate receiver
The battery inside the transmitter belt is depleted
Another user wearing a compatible transmitter strap is
within 3 foot (1 meter) of the unit
Environmental interference from high voltage power
lines
Environmental interference from computers
Environmental interference from motor driven appliances
Environmental interference from cell or cordless phone
Environmental interference from Wi-Fi router
Category Description
Corrupted brainboard confi guration
Console
- fails integrity check
Console Math error - software
The product confi guration data has
failed validation checks
Console
(incline ranges make no sense,
etc.)
Console Membrane Key stuck down/closed
Corrective Action
Re-adjust the transmitter belt so that it is in full contact with
the skin
Moisten the contacts on the transmitter belt
Adjust your position on the belt so that you are within 3 feet
(1 meter) of the console
Replace the transmitter belt with a compatible transmitter
belt
Move the units so that there is more space in-between
units
Move the unit to another position within the room or move
the cause of the interference until heart rate reading are
stable. If the probable source of interference is plugged
into the same outlet move the suspect source to another
outlet.
Cause Corrective Action
Power cycle
Corrupt software
Re-confi gure console
Re-install software/fi rmware
Firmware and software
versions are not compatible
Contact TRUE Product Support
Power cycle
Console Confi gure
Incorrectly
Re-confi gure console
Re-install software/fi rmware
Corrupt Software
Contact TRUE Product Support
Power cycle
Console Confi gure
Incorrectly
Re-confi gure console
Incline Motor out of range
Contact TRUE Product Support
Loose Cable
Membrane key is damaged Contact TRUE Product Support