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True TC650 Owner's Manual

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* Assembly Guide & Warranty Card Included
TC650 & TC900
TREADMILL
OWNER'S MANUAL
Revision 091418

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  • Page 1 * Assembly Guide & Warranty Card Included TC650 & TC900 TREADMILL OWNER’S MANUAL Revision 091418...
  • Page 2 TC650/900 OWNERS MANUAL IMPORTANT: All products shown are prototype. Actual product delivered may vary. Product specifications, features & software are subject to change without notice. For the most up-to-date owner’s manual please visit www.truefitness.com. For documents in additional languages please visit www.truefitness.com/resources/document-library/ IMPORTANTE: Todos los productos mostrados son prototipos.
  • Page 3 The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of extraordinary cardio and strength equipment. As a result, people all over the world are benefiting from the TRUE experience.

  • Page 4: Table Of Contents

    TC650/900 OWNERS MANUAL TABLE OF CONTENTS: Chapter 1: Safety Instructions Safety Instructions ..................................5 Space Requirements ................................8 Grounding Instructions .................................9 Power Requirements ................................10 Warning Decals..................................11 Compliances ..................................11 Chapter 2: Assembly Instructions Pre Assembly Checklist ...............................13 Assembly Steps ..................................15 Chapter 3: Product Overview Product Overview ................................37...

  • Page 5: Chapter 1: Safety Instructions

    45, smokes, has high cholesterol, is obese or has not exercised regularly in the past year. Additionally, TRUE recommends consulting a fitness professional on the correct use of this product.
  • Page 6 To disconnect, turn power OFF at the ON/OFF switch if applicable, then remove plug from electrical outlet. • Never operate a TRUE product if it has a damaged power cord or electrical plug, or if it has been dropped, damaged, or even partially immersed in water. Contact TRUE Customer Service for a replacement.
  • Page 7 • Do not exceed TC650 maximum user weight of 500lbs (226 kg). • Do not exceed TC900 maximum user weight of 500lbs (226 kg).

  • Page 8: Space Requirements

    CHAPTER 1: SAFETY INSTRUCTIONS SPACE REQUIREMENTS: TRUE’s recommendation is to leave a minimum of 24” (0.6m) on each side of the treadmill and a 79” (2 m) safety zone at the rear of the treadmill. TC650: TC900: Truefitness.com / 800.426.6570 / 636.272.7100...

  • Page 9: Grounding Instructions

    CHAPTER 1: SAFETY INSTRUCTIONS GROUNDING INSTRUCTIONS: This product must be grounded, if it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug.

  • Page 10: Power Requirements

    CHAPTER 1: SAFETY INSTRUCTIONS Truefitness.com / 800.426.6570 / 636.272.7100 10 of 62...

  • Page 11: Warning Decals

    WARNING DECALS: WARNING: Replace warning labels that may be worn, damaged, or missing. To replace any worn or missing decals contact TRUE FITNESS by visiting www.truefitness.com or contact customer service at 800-883-8783. COMPLIANCES: This equipment complies with all applicable codes and regulations. For a complete list of compliances, please visit www.truefitness.com.
  • Page 12 Important Electrical Requirements – 120V: Your TRUE equipment requires a dedicated 120 volt, alternating current (AC), 20 amp grounded outlet circuit. This means nothing else can be plugged into the same circuit. Most power circuits are rated for this 120V AC 20 amp requirement, but you must ensure the equipment does not share the circuit with anything else.

  • Page 13: Pre Assembly Checklist

    CHAPTER 2: ASSEMBLY GUIDE PRE-ASSEMBLY CHECKLIST: ITEM DESCRIPTION Qty. Console Rack Frame Pedestal - Left Pedestal - Right Handrail - Left Handrail - Right Lower Console Rack Cover Lower Shoulder Cover-Left Lower Shoulder Cover-Right Hand Grip Assembly - Left Hand Grip Assembly - Right Rear Console Cover Truefitness.com / 800.426.6570 / 636.272.7100 13 of 62...
  • Page 14 CHAPTER 2: ASSEMBLY GUIDE PRE-ASSEMBLY CHECK LIST: TC650/900 Item Description Item Description Bolt M8 x P1.25 x 25 Bolt M5 x P0.8 x 60 Screw M5 x P0.8 x 10 Bolt 5/16”-24 x 1-1/2” Lock Washer M8 Bolt 1/4”-20 x 5/8”...

  • Page 15: Assembly Steps

    CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 1 Remove Motor Cover: a) Remove the screw (o) and washer (n)and then the seven remaining identified screws from the motor cover. Keep all motor cover hardware for reassembling the motor cover to the treadmill frame at Step 11.
  • Page 16 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 3 Frame Cable Connections: a) Route the cables exiting from the right pedestal to the appropriate connection point as shown. Cables will be marked for easy identification. b) Remove the nut and washer attached to the coaxial cable as shown.
  • Page 17 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 4 Drip Guard Assembly: a) Screw the M5 screws that were removed earlier and a M8 x 25 bolt (A) with a M8 split lock washer (C). b) Secure all four right pedestal cables to the drip guard assembly using the zip tie in the location shown.
  • Page 18 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 6 Console Rack: a) Install the console rack onto the pedestals by resting the console rack tubing on top of the pedestal tubing cradles. CAUTION: Do not pinch cabling during this step. b) Install 8 Bolts 5/16”-24 x 1-1/2”...
  • Page 19 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 7 Console Rack Cable Connections: a) Connect all wires from the left and right pedestal arms to the wires from the upper console rack cover as shown (all cables will be connected regardless of console option). *Do not over torque the coax TV cable.
  • Page 20 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 8 Lower Console Rack Cover: a) Position the rear edge with the long screw bosses slightly up inside the console rack first. Next, carefully raise up the front edge while making adjustments so the safety clip docking bracket and long screw boss passes up through the safety key mechanism.
  • Page 21 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 10 : Handrail Assembly a) Fully insert the handle and then loosely install the bolts. While slightly rotating the handle to best align the seams and holding inwards, securely tighten the bolts. Warning: When starting the bolts, be careful not to cross thread them.
  • Page 22 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 11 Power Inlet Assembly-220V (Optional): a) Remove any power cords that might be attached to the unit. Note: This step can be performed without removing the motor cover. The power inlet assembly can safely be pulled out about 4 inches.
  • Page 23 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 12 220V Wiring Conversion(Optional): a) See below for the wiring conversion to switch from 110V to 220V. Truefitness.com / 800.426.6570 / 636.272.7100 23 of 62...
  • Page 24 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 13 Motor Cover: a) Ensure the rubber trim rings at the base of the pedestal arms are slid upwards near the console rack and then rotated to the side so that they will stay upwards.
  • Page 25 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 13 Motor Cover (continued): c) Reinstall screw O and washer N at this time. d) Flex the sides of the motor cover as needed to slip the rubber bolt covers over the heads of the four bolts, reinstall the M5 screws on the left and right sides.
  • Page 26 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 14 Safety Key: a) Locate the Safety Key attached to the console rack. b) Attach the Safety Key clip to the anchor plate located on the console rack (when not working out). c) Attach the safety key clip to clothing at the beginning of any workout.
  • Page 27 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 15A Safety Key (E-Stop) Overview: Attach the safety clip to your clothing before each workout and when equipment is in use to ensure an immediate halt of all treadmill belt activity if the user is unable to continue. Safety Key Feature Number Safety Key Clip...
  • Page 28 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 15B Safety Key (E-Stop) Usage: Safety Key (E-Stop) Disengaged: Shown to the left is the disengaged position of the safety key (e-stop). When the equipment is in use or the user is standing on the belt not in use, the safety key clip must be attached to the user’s clothing.
  • Page 29 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 16A Console Mast Assembly: Place the two bottom console mounting screws inside the bottom keyholes on the console mast assembly. Partially thread the two top console mounting screws into the console. Fully tighten all four console mounting screws.
  • Page 30 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 17 Rear Foot Leveling: a) Ensure treadmill incline rack wheels and rear feet are resting on the floor and not on cardboard, packaging, etc. b) Using a 15/16 inch open end wrench, loosen nut A on Right Rear Foot (only side adjustable).
  • Page 31 Note: The above picture shows the power (-). If it does not reset, or the Circuit switch in the OFF position (O) for reference. Breaker operates again udner normal use, contact True Fitness at 1-800-883-8783. Circuit Breaker Positions 220V 110V Truefitness.com / 800.426.6570 / 636.272.7100...
  • Page 32 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 20 Leveling Feet-Decline Kit(Optional): a) Remove the leveling feet from the treadmill frame as shown. Truefitness.com / 800.426.6570 / 636.272.7100 32 of 62...
  • Page 33 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 21 Leveling Feet-Decline Kit(Optional): a) Secure the optional decline kit to the treadmill frame in the identified areas using four bolts 1/4”-20 x 3/4” per kit. b) Screw the leveling feet into the optional decline kit holes as shown.
  • Page 34 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 22 Prepare Treadmill (Optional): a) Power on the treadmill and press the Quick Access key located on the left Contact Heart Rate grip to increase the incline to six percent. Remove the power cord from the wall receptical, which provides ample working space for this installation.
  • Page 35 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 23 Core Management Hardware Alignment (Optional): Position the cord management hardware to allow seamless transition with the treadmill frame when viewed from the outside. Tighten the 11 screws from Step 1 (Prepare Treadmill) to lock the core management hardware position in place.
  • Page 36 CHAPTER 2: ASSEMBLY GUIDE TREADMILL ASSEMBLY STEPS: Step 25 Exit Location (Optional): Shown below is the suggested exit location of the cables near the rear leveling foot, but the cables may exit at other locations from the guide channel depending on the location of the corresponding outlet(s). Note: To prevent cord entanglement with the running belt and rollers and reduce injury from tripping hazards, the cords must not exit from or cross over the rear of the treadmill.

  • Page 37: Product Overview

    CHAPTER 3: PRODUCT OVERVIEW TREADMILL OVERVIEW: Quick Access Keys Contact Heart Contact Heart Rate Pad Rate Pad Console Assembly Safety (E-Stop) Key Straddle Covers Belt Adjustment Bolts Belt Leveling Feet On/Off Switch, Circuit Breaker, and Power Cord Truefitness.com / 800.426.6570 / 636.272.7100 37 of 62...
  • Page 38 CHAPTER 3: PRODUCT OVERVIEW TREADMILL OVERVIEW: Console Assembly: The console allows the user to set up a workout program and control the Alpine Runner during a workout (For console overview and operation instructions refer to chapter 4). Quick Access Keys: Allows the user to quickly start, stop and wake the Alpine Runner or make fast, convenient adjustments to the incline level or speed of the treadmill.

  • Page 39: Chapter 4: Care & Maintenance Care & Maintenance

    CAUTION: Do not use any acidic cleaners. Doing so will weaken the paint or powder coatings and may void the TRUE Fitness Warranty. Never pour water or spray liquids on any part of the treadmill. Allow the treadmill to dry completely before using.

  • Page 40: Running Belt Alignment

    The belt should be centered on the running deck. If the belt drifts off center, you must make adjustments. Important: Failure to align the belt may cause the belt to tear or fray, which may not be covered under the TRUE Fitness Warranty. To stop the running belt, press the STOP key. Turn the treadmill off.

  • Page 41: Tensioning The Running Belt

    Allen wrenches have been removed from the adjustment bolts in the front belt cover before further use. BELT LUBRICATION: For commercial use over 20 hours per week, TRUE recommends lubricating every three months. • Locate the belt adjustment bolts in the front belt cover •...

  • Page 42: Leveling The Equipment

    OTHER SCHEDULED PREVENTIVE MAINTENANCE: TRUE recommends that quarterly scheduled maintenance be performed by a qualified service technician. Please contact your dealer or visit www.truefitness.com to contact a local TRUE authorized service technician. Scheduled Preventive Maintenance: •...

  • Page 43: Chapter 5: Customer Service Contacting Service

    HOURS OF OPERATION: 8:30 A.M. - 5:00 P.M. CST E-MAIL: service@truefitness.com CONTACTING SALES: Interested in TRUE Products? Please contact us with any sales or product inquires so that we may direct you to the appropriate sales representative to answer your questions. TRUE FITNESS HOME OFFICE 865 HOFF ROAD ST.

  • Page 44: Reporting Freight Or Parts Damage

    Please make sure the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during normal business hours.

  • Page 45: Chapter 6: Additional Information

    This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by persons whom rely wholly or in part on any description or statement contained within this manual. Please visit www.TRUEfitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-...
  • Page 46 Fault CN00: Corrupted Re-install software/ Console configuration - fails integrity Firmware and Console Configuration firmware check software versions are Contact dealer or TRUE not compatible service Power cycle Console Configure Incorrectly Re-configure console Fault CN01: Internal Re-install software/ Math error - software...
  • Page 47 CHAPTER 6: ADDITIONAL INFORMATION Membrane key is Fault CN03: Membrane Key stuck Console Contact dealer or TRUE service Stuck Key down/closed damaged Power cycle Brainboard fails Loose Cable Fault CN04: to receive timely Check cable connections Lower Board communication Comm Fault...
  • Page 48 CHAPTER 6: ADDITIONAL INFORMATION High Belt Deck Friction Lubricate treadbelt High Belt Tension Contact dealer or TRUE service Fault SP01: Tread motor rpm is Check drive belt and walking belt Belt Under Speed Low Line Voltage below target rpm tension...
  • Page 49 Incline disabled. Incline Run incline calibration range - may indicate Incline Max/Min that it is disconnected. Incline Potentiometer Contact dealer or TRUE service value out of range Fault A101: Power cycle AC MCB 2.5 VDC Ref Status Motor Control Board...
  • Page 50 CHAPTER 6: ADDITIONAL INFORMATION Dirty or misaligned Contact dealer or TRUE service speed sensor Illegal Speed Fault A111: Motor Lubricate treadbelt AC MCB High Belt Deck Friction Controller Fault Command Contact dealer or TRUE service Low Line Voltage Check AC line voltage...
  • Page 51 Check cable connections Fault A121: Motor Phase A High AC MCB Drive Motor Controller Fault Gate Driver Fault Contact dealer or TRUE service Loose Cable Connection Check cable connections Fault A122: Motor Phase B High AC MCB Drive Motor Controller Fault...
  • Page 52 Run incline calibration Smart Fault SC02: Incline Stall Incline Stall Incline Potentiometer value Card out of range Contact dealer or TRUE service Acme Nut Jammed Motor Bearings Power cycle Console displays Fault Check cable connections Calibration not saved. Incline disabled.

  • Page 53: Wiring Diagram

    CHAPTER 6: ADDITIONAL INFORMATION WIRING DIAGRAMS: Truefitness.com / 800.426.6570 / 636.272.7100 53 of 62...
  • Page 54 CHAPTER 6: ADDITIONAL INFORMATION WIRING DIAGRAMS: Truefitness.com / 800.426.6570 / 636.272.7100 54 of 62...
  • Page 55 CHAPTER 6: ADDITIONAL INFORMATION WIRING DIAGRAMS: Truefitness.com / 800.426.6570 / 636.272.7100 55 of 62...
  • Page 56 CHAPTER 6: ADDITIONAL INFORMATION WIRING DIAGRAMS: Truefitness.com / 800.426.6570 / 636.272.7100 56 of 62...

  • Page 57: Chapter 7: Warranty Information

    COMMERCIAL LIMITED WARRANTY TC650 TREADMILL Save Time and Register Online! Activate Multiple Warranties at truefitness.com All TRUE® Fitness products are distributed by TRUE and are touchscreens and Escalate consoles are warranted for warranted to the original registered product purchaser and the defects in material and workmanship for three years with three parts of the TRUE product (the “Product”) listed below, under...
  • Page 58 Product, this Limited Warranty will be void unless the written The TC650 treadmill comes with two serial numbers; one on the authorization of TRUE is first obtained). base and one on the display console (see diagram below). The...
  • Page 59 If you prefer to mail your warranty card, have the owner of the product complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.

  • Page 60: Tc900 Warranty

    COMMERCIAL LIMITED WARRANTY TC900 TREADMILL Save Time and Register Online! Activate Multiple Warranties at truefitness.com All TRUE® Fitness products are distributed by TRUE and are touchscreens and Escalate consoles are warranted for warranted to the original registered product purchaser and the defects in material and workmanship for three years with three parts of the TRUE product (the “Product”) listed below, under...
  • Page 61 OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL attached form is filled in, signed by the original purchaser and mailed to TRUE within 30 days of purchaser’s receipt of this DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY Product. The serial number must be intact on the Product for NOT APPLY TO YOU.
  • Page 62 If you prefer to mail your warranty card, have the owner of the product complete the information below and return it to TRUE Fitness within 30 days from the date of equipment installation.

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Tc900

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