Welcome; Introduction; Other Resources; Transfer Of Ownership - Redback SH5000 Owner's Manual

Welcome

Congratulations on purchasing your new Redback SH5000 Smart Hybrid Inverter and BE13200 or BE14000 Battery Enclosure.
Our products are designed in Australia, manufactured to our high quality-standards, and will provide years of service.
The system's goal is to maximise the use of your self-generated solar energy while minimizing the amount of energy consumed
from the grid.
This guide describes the features, use and maintenance of your Redback SH5000 Inverter and optional Battery Enclosures.

Introduction

Your Redback inverter and software coordinate one or two solar arrays, battery storage, grid supply and your home, including
one backup circuit and up to four relay-controlled devices.
The energy produced by the solar array is automatically directed to the battery, your home and/or the utility grid for the
highest performance and best economic return.
The backup functionality enables users to have continued supply of electricity to the backup circuit in the event of a utility
power outage.
The MYRedback app and Redback portal provide a comprehensive view of the energy consumed or generated by your home,
providing the information required to fine-tune your system settings or optimise your energy usage patterns.

Other resources

SOURCE
Homeowner's guide
Redback Document Library

Transfer of ownership

If a Redback system is already installed in your new home, welcome to the Redback family. To get the best from your Redback
system, and to receive important notifications from your system, you need to setup an account using a valid email address. You
can then access the system using the Redback app or portal, see how the system is working for you, and gain insights to help
maximise your consumption of self-generated energy.
When we setup your account, we'll also arrange for remaining warranty to be transferred to your name and we can answer any
questions you may have about your system.
To get started, contact the Redback Customer Support Team. We're available Monday to Friday, 8am-4pm, AEST. That's
Brisbane time. We'll need some proof of ownership too, so be ready for that.
In Australia: 1300 240 182
In New Zealand: +61 7 3180 2325
Email: customersupport@redbacktech.com
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Owner's Guide – Redback Smart Hy brid System - v3.8
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