Redback SH5000 Owner's Manual page 28

Troubleshooting
LED COLOUR &
PATTERN
BATTERY
NETWORK
BLUE
TOOTH
LEGEND:
28
Owner's Guide – Redback Smart Hy brid System – v3.8
MEANING AND OR SOLUTION(S)
PROBABLE CAUSE
Battery detection
Restart the EMS (section 9.3).
error
OK 
System is configured If your system has batteries, request your installer to update the
with "zero" batteries configuration.
OK

Connected to local Ensure the local network is internet connected.
network but
Log in to
Redback Cloud not
found
Inverter not Ensure the local network is operating correctly.
connected to local
Re-onboard the inverter (section 11.2).
network
Bluetooth is
If required, connect to the inverter using your phone and the Redback app.
discoverable
Bluetooth is
Proceed with onboarding or setup (section 11.2).
connected
BT deactivates 30 minutes after EMS restart. Restart the EMS to activate
Bluetooth OFF
discoverable Bluetooth (section 9.3).
OFF
OK. No action required. The EMS & BMS are communicating.
OK. No action required. Connected to the Redback Cloud.
https://portal.redbacktech.com
Login success: The Redback Cloud is available- therefore the home
network is probably preventing the inverter from connecting to the
internet. Review your home network and or firewall settings.
Login failure: Indicates a Redback server issue. Contact Redback for
advice.
ON Flashing