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Troubleshooting
Onboarding the inverter
Onboarding connects your inverter to the internet using your network. If you
can login to the Redback portal and your system is "Online", then your system
is onboarded. Connection to the network is by Ethernet cable or Wi-Fi.
Occasionally, it may be necessary to reconnect your inverter to the internet. This most frequently occurs after a significant
disruption to your network such as replacing your router, changing passwords, or changing internet providers.
There are two onboarding processes: Ethernet or Bluetooth Low Energy (BT or BLE).
11.1
Ethernet
Ethernet is the preferred method of connection: onboarding occurs automatically, confirmed by:
Inverter COMMUNICATIONS LED is Yellow (continuous i.e., not blinking), and
•
•
EMS NETWORK LED is Blue (continuous).
11.2
Bluetooth Low Energy (BLE)
BLE onboarding is required if ethernet is not available–a Bluetooth connection is established between the inverter and the
MYRedback app, and the app will guide you through the process of connecting the inverter to your Wi-Fi network.
To onboard using Bluetooth:
1.
Go to your inverter. Ensure your network signal is Good or better at this location.
2.
On your device, open MyRedback and login. Touch the Hamburger to display the flyout menu.
3.
Select Network Connection. Note your system status and select Change Network.
4.
You may be notified to start Bluetooth—follow the on-screen instructions. Bluetooth advertising is active when the
BLUETOOTH LED is flashing steadily. Touch Bluetooth LED Flashing to continue.
5.
Select your Wi-Fi network from the list.
Enter Password if requested, and touch Connect. A success message will appear.
6.
7.
Wait a few minutes and then confirm onboarding success:
o
On the app, check that data is refreshing every 20 seconds;
o
On the Portal, check that your system is online, and refreshing every 60 seconds.
8.
If onboarding fails, try again, or contact Redback Customer Support for assistance.
22
Owner's Guide – Redback Smart Hy brid System – v3.8
This equipment is not compatible
with 5Ghz Wi-Fi networks or
hotspots. Use 2.4Ghz networks.
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