Welcome; Introduction; Getting Help; Other Resources - Redback SI5000 Owner's Manual

Welcome

Congratulations on the purchase of your new Redback Smart Inverter. Our products are designed and manufactured to our
high-quality standards and will provide years of service.
This manual describes the features, use and maintenance of your Smart Inverter.

Introduction

Your Redback Smart Inverter converts solar energy from rooftop PV to electricity, which can power your home and or be
exported to the grid, when permitted*.
Following installation and setup by the installer, your inverter works quietly in the background. Apart from occasional
maintenance, your inverter is set-and-forget, but you can stay involved if you wish.
The MyRedback app and the Redback portal provide a comprehensive view of the energy consumed by your home, including
when you consume it. You can use this information to optimize your energy usage patterns and improve your usage of
self-generated power.
*The electricity network operator in your area may limit the power you can export to the network, or the times at which it may
be exported. Ask your installer or electricity retailer if any export restrictions apply to your location.

Getting help

Contact your installer first. You can usually find their contacts details on the inverter, inside the meter box, or inside the back
cover of this booklet. If your installer is unable to assist, try one of the other resources below or open a case with our Customer
Support Team at https://portal.redbacktech.com/supportrequest.

Other resources

SOURCE
Owner's guide
Redback Document Library

Transfer of ownership

If a Redback system is already installed in your new home, welcome to the Redback family. To get the best from your Redback
system, and to receive important notifications from your system, you need to setup an account using a valid email address. You
can then access the system using the Redback app or portal, see how the system is working for you, and gain insights to help
maximise your consumption of self-generated energy.
When we setup your account, we'll also arrange for remaining warranty to be transferred to your name and we can answer any
questions you may have about your system.
To get started, initiate a case with the Redback Customer Support Team at https://portal.redbacktech.com/supportrequest.
We'll get back to you as soon as possible. We'll need some proof of ownership too, so be ready for that.
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Owner's Guide – Redback Smart Inverter - v1.4 5
Redback Technologies